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AT&T Lobbyist Says Telecom Company to Alter High-Speed Advertising

July 22 – A senior AT&T lobbyist said that his company would alter the way that it advertises its high-speed internet tiers, and hinted that the telecommunication giant would soon move to usage-based billing.




By William G. Korver, Reporter,

July 22 – A senior AT&T lobbyist said that his company would alter the way that it advertises its high-speed internet tiers, and hinted that the telecommunication giant would soon move to usage-based billing.

Senior Vice President Robert Quinn made the comments on Monday at a Federal Communications Commission field hearing in Pittsburgh, Penn., during the second of two panels at a hearing on “The Broadband of Tomorrow.”

According to Quinn, beginning in October AT&T will no longer guarantee their Internet customers with speeds "up to" a subscribed amount. He said that AT&T cannot vouch for speeds over shared portions of the network beyond its control.

Quinn said AT&T "will take action either to bring the customer's service within the ordered tier or give the customer an option to move to a different tier" if AT&T discovers it is "not providing service within the ordered speed tier."

AT&T announced last month that the arrival of usage-based pricing is "inevitable."

Quinn also said his company would "clearly identify" in customer contracts and disclosures "any limitations on the amount of usage that may apply to a customer's service plan."

After lamenting the cost of building internet pipes, Quinn stated that companies must be able to manage its network in order to lower the costs for end users.

Replying to a question from FCC Commissioner Michael Copps about network management, Quinn said that AT&T supports FCC policies, and that AT&T allows its customers to go anywhere and say anything on the Web.

Quinn ended his response to Copps by asking the FCC to give AT&T "all the tools in the toolbox" in order that the company may "stay ahead of the bandwidth curve."

Scott Wallsten of Technology Policy Institute said that the figures of the Organization for Economic Co-operation and Development (OECD) on broadband incorrectly calculate the correct measure of broadband penetration because OECD ranks its connections on a per capita, rather than a per household basis.

Per capita rankings neglect the fact that households share a connection, said Wallsten. If the OECD were to alter its measurements to reflect connections per households, the U.S. would climb from 15th to somewhere between seventh and ninth, globally.

Wallsten also decried the OECD's failure to count businesses using broadband in their rankings. According to Wallsten, the U.S. has the largest amount of uncounted businesses using broadband in the world.

Wallsten also cited a study by Nielsen to support his claim that the U.S. is not falling behind. That study found that U.S. citizens were the most "intense users of broadband," out of 16 countries studied.

Wallsten did acknowledged that if Japan had been included in the study, the Japanese would likely have been ranked as more intense users than are Americans.

Wallsten urged U.S. broadband policy to focus on collecting more data, removing additional barriers of entry, focusing increased attention to the success and/or failure of state broadband programs, and extending broadband to low-income -- rather than rural – areas.

After Commissioner Michael Copps reminded the audience that no one was "castigating" the methodology of the OECD in 2001 when the U.S. was ranked fourth, Wallsten replied that the FCC was "making policy on rankings and that's it."

Wallsten added that he believed more mapping and surveys would provide the FCC with data that could determine what policies are cost-efficient.

Warning of the potential dangers of the broadband "digital divide" were Rahul Tongia, senior systems scientist at Carnegie Mellon University, and Marge Krueger, administrative director for Communications Workers of America District 13.

Tongia said that while the cost of exclusion becomes increasingly higher, those that are among the "included," or those that have broadband, attain an enormous competitive advantage.

The price of exclusion affects the individual as well as society as a whole, Tongia said. Just as insured Americans are adversely affected by the medical costs incurred by non-insured Americans, those with broadband will be harmed by those who continue to be without broadband.

Tongia said awareness, availability, accessibility, and affordability are the keys to expanding the deployment of broadband in America.

Krueger, meanwhile, appeared to back Wallsten's statement that the FCC should focus on deployment of broadband to low-income citizens rather than rural areas when she noted that Americans with low-income are half as likely to be broadband subscribers.

Krueger also said average download speed in America is less than 2 megabytes, or 30 times slower than average speeds in Japan.

Rendall Harper, a board member of the organization Wireless Neighborhoods, also emphasized the need for low-income individuals to obtain broadband as a tool for better education. With better education and adequate training for post-secondary education, deaths, drug sales, addictions, and crimes shold fall in low-income areas, Harper said.

Rebecca Bagley, deputy secretary for technology investment of the Pennsylvania Department of Community and Economic Development, said the commonwealth hoped to deploy broadband in every part of the state by 2015. By the end of 2008, the majority of Pennsylvania should have broadband available, she said.

To other states and nations leery of investing money into broadband infrastructure because of the "who needs it" question, David Farber, an emeritus professor of Carnegie Mellon University, said that with broadband, if you build it people will come.

Farber also emphasized the importance of privacy protections, and said that peer-to-peer traffic is not inherently illegal. The amount of information that internet service providers can obtain about an individual through technologies known as “deep packet inspection” -- and their sale to third parties – was "obscene," he said.

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  1. Avatar

    Wes Schadenfreud

    July 28, 2008 at 2:34 am

    There remains a disconnect on how to parcel or demarcate that which is the user’s (related – privacy being subject to widely varying contracts embodied in typical SLAs vis-a-vis intellectual property rights reserved by a typical ISP) & that which represents the network.

    A somewhat similar obssrvstion could be made when debates arose on how telephone answering machines interacted with the POT network & how the services enabled by the answering machine in many cases depended on power from the POT grid – not support from a user’s own electrical utility access. Information alas is not simply kilowatts or even data per se.

    Value in networks for purposes of investment & optimal use of infrastructure, simplistically stated, may require an accounting of the value & commensurate liability of certain data versus other data. Network neutrality may indeed require consistent & transparent terminology.

    Conceptually we need to better account for the value of bandwidth &/or computation consistent with such efforts as differential Quality of Service & even grid computing under certain interpretations.

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