WASHINGTON, December 2, 2009 - Comcast announced Tuesday the pilot market launch of a data usage meter the company plans to soon roll out nationally.
The meter is meant to help make customers aware of how much data they consume in a month, Jason Livingood, executive director of internet systems for Comcast, wrote on a company blog. Comcast has a company policy against excessive use of bandwidth or currently data usage above 250 Gigabytes per month per Comcast high-speed internet residential customer account.
According to the company, “excessive users consume so much data that the usage could negatively impact the online service for other customers.” If a consumer hogs too much bandwidth Comcast will terminate the individual’s account after one warning has been given.
“Only a small fraction of the tiny number of users who are identified as excessive users ever have their service terminated for one year because of continued excessive use,” holds Comcast. The company adds that some customers identified as excessive users in the past were not aware of the activity that caused the excessive use and consequently made changes to correct the problem.
Comcast said Tuesday that the product meter, which is being tried out in Portland, Oregon, measures “all data usage over a cable modem.”
In a question and answer section of its Web site, Comcast responds to “Why didn't Comcast just wait until the data usage meter was ready and then implement the 250 GB threshold?” The company replies that “Our excessive use program is not new—it’s been around for years. The only difference is that in the past we didn't provide a specific number regarding data usage. We felt it was important to move forward and disclose the threshold to your since we did receive questions about what would constitute excessive use.”
Comcast also addresses on its Web site why customers who use more data than others pay the same amount for their service each month. Comcast says “the pricing of our high-speed Internet service is currently based on speed, not data usage … Every speed tier has the same excessive use policy. As many other ISPs do, we have based pricing on speeds ever since we introduced our high-speed Internet service. We have also maintained an excessive use policy on all our speed tiers for years, so nothing has changed for our customers.”
Comcast’s trial data meter attempt comes at a time when the U.S. government is considering whether to regulate Internet access via net neutrality principles, which deals with how broadband providers may charge differential rates for preferred business customers. The FCC submitted Monday its official rulemaking notice (PDF) in the Federal Register.
- UTOPIA Fiber Announces Completion of Latest Round of Funding, a $48 Million Network Expansion
- Prakash Sangam: China’s Huawei Clones Are Greater Threat to National Security than Huawei
- The California Consumer Privacy Act Lets People Know What Information is Collected, But Can’t Stop It
- FCC Chairman Ajit Pai Announces Public Auction of C-Band, Connecticut Peels Back Broadband Barriers
- Commerce Department Extends Huawei Temporary General License For 90 Days
Signup for Broadband Breakfast
Intellectual Property4 months ago
In Congressional Oversight Hearing, Register of Copyrights Says Office Is Responding to Online Users
Broadband Data5 months ago
California Report: Income Most Significant Factor in Low Broadband Adoption
Broadband Data6 months ago
Pennsylvania Broadband Speeds Worse Than Previously Believed, According to State Report
Privacy and Security3 months ago
Comparing Privacy Policies for Wearable Fitness Trackers: Apple, Fitbit, Xiaomi and Under Armour
Antitrust2 months ago
Addressing the Impact of Big Data Upon Antitrust is More Complicated Than a Big Tech Breakup
Expert Opinion4 months ago
Geoff Mulligan: A ‘Dumb’ Way to Build Smart Cities
Antitrust2 months ago
Broadband Roundup: Everyone (Almost) Gangs Up on Google, Muni Broadband Fact Sheet, SHLB Anchornet Conference
Broadband Roundup3 months ago
Cable Industry Touts Energy Efficiency, Next Century Highlights Open Access Fiber, Aspen Forum Set