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FCC Launches New Consumer Help Center

in Broadband Data/FCC/Wireless by

WASHINGTON July 29, 2010 – In an effort to promote consumer welfare the Federal Communications Commission has launched a new web site entitled the Consumer Help Center.

The consumer help center at is a single simplified location for consumers to be able to test their broadband speed, learn about bill shock, file a complaint and learn about other FCC services.

The web site was developed by the Consumer Task force to “Inform, Protect, and Empower Consumers”.

FCC Chairman Julius Genachowski put a video on the homepage as well, saying, “We want to ensure that Americans have access to the best communications technologies in the world. That mission begins with you the consumer. It will give you tools and tips to make smart decisions”

The Consumer Task Force was created in January, and is headed by Joel Gurin.

"The goal of protecting and empowering consumers is among the commission's most important responsibilities," said Chairman Genachowski at the time. "As communications networks and technologies become increasingly complex and essential to Americans' everyday lives, the Commission must be a vigilant watchdog for the consumer. While we have one bureau with ‘consumer' in its name, consumers are vital to the work of each of our bureaus and offices.”

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