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Anne Eshoo

GAO Study Finds that Broadband Data Caps are Causing Customer Confusion and Less Internet Use

in Broadband Data by

WASHINGTON, July 30, 2014 – Internet service providers are adopting more usage-based pricing models and consumers may be using the internet less as a result, according to preliminary results from a Government Accountability Office study. Consumers may also be neglecting benefits of lower-cost models due to confusion over data caps, the report found. “In the…

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