Broadband Competition and Pricing: Lessons Providers must Learn
Broadband's Impact, Expert Opinion, National Broadband Plan
March 15th, 2010
I believe everyone can agree that Broadband Competition and Pricing are high on their lists of (all things broadband). Yes, consumers and businesses alike want a high quality broadband experience with dynamically fast upload and download speeds, and with seamless and unbridled applications to fill their Christmas wish lists.
Customer Service: Costs of not doing it well
February 28th, 2010
It is estimated that poor customer service has cost the Cable/Satellite Industry over $12 billion in lost revenues over the past year, ahead of the financial services industry with more than $10 billion in losses.
Will Comcast’s XFINITY produce an Affinity with Customers?
February 10th, 2010
With some 1900 company name changes last year, one would think these re-branding efforts would pay dividends in market share, customer perception, and employee focus in forging a new direction, both in the short and long term. Does XFINIITY make relevant and pertinent business sense for all stakeholders involved, [...]