Posts Tagged ‘Customer service’

Broadband Competition and Pricing: Lessons Providers must Learn

Broadband's Impact, Expert Opinion, National Broadband Plan March 15th, 2010

I believe everyone can agree that Broadband Competition and Pricing are high on their lists of (all things broadband). Yes, consumers and businesses alike want a high quality broadband experience with dynamically fast upload and download speeds, and with seamless and unbridled applications to fill their Christmas wish lists.

Customer Service: Costs of not doing it well

Expert Opinion February 28th, 2010

It is estimated that poor customer service has cost the Cable/Satellite Industry over $12 billion in lost revenues over the past year, ahead of the financial services industry with more than $10 billion in losses.

Will Comcast’s XFINITY produce an Affinity with Customers?

Expert Opinion February 10th, 2010

With some 1900 company name changes last year, one would think these re-branding efforts would pay dividends in market share, customer perception, and employee focus in forging a new direction, both in the short and long term. Does XFINIITY make relevant and pertinent business sense for all stakeholders involved, [...]

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