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Most Consumers Report ‘Bill Shock,’ FCC Plans Action

in FCC/Mobile Broadband/Wireless by

WASHINGTON, October 14, 2010 – It’s not a surprise that “bill shock” is a problem. The Federal Communications Commission on Wednesday released a white paper on complaints it has received on the issue, which addresses a sudden, unexpected increase in the monthly mobile phone bill, even when a customer had not changed service plans.

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