Wireless Industry Complaints Closely Related to Competition, Say PanelistsWireless December 14th, 2009
WASHINGTON, December 14, 2009 – What’s the greatest source of dissatisfaction in the mobile wireless industry? Ironically, according to industry experts and government representatives attending a conference on customer complaints, it is competition itself.
The size and pervasiveness of the mobile device market has exploded. In the space of just 17 years, the number of active mobile subscribers in the United States has exploded from 11 million to 276 million. An increased number of complaints have accompanied this market growth.