Customer Service: Costs of not doing it well
Expert Opinion
February 28th, 2010
It is estimated that poor customer service has cost the Cable/Satellite Industry over $12 billion in lost revenues over the past year, ahead of the financial services industry with more than $10 billion in losses.
Cable Trends: Predicting Stock Value as a Percentage of Division
Expert Opinion
January 29th, 2010
Cable industry stocks, like all tech stocks, have seen their ups and downs when it comes to performance. The industry has been through periods of high infrastructure spending, acquisitions and divestitures, increased programming costs, higher retransmission costs, and competitive pressures, each playing its own role in keeping values lower. How do industry revenue streams [...]
In Massachusetts, Governor to Sign $40 Million Broadband Bill Aimed at Spurring Investment
States
August 4th, 2008
August 4 – At 10 a.m. this morning, Massachusetts Gov. Deval Patrick is scheduled to sign state-wide broadband legislation at the town hall of Goshen, which is about 12 miles northwest of Northhampton and in the Berkshire Mountains.