Voice over Internet Protocol

February 28, 2010 Expert Opinion

Customer Service: Costs of not doing it well

It is estimated that poor customer service has cost the Cable/Satellite Industry over $12 billion in lost revenues over the past year, ahead of the financial services industry with more than $10 billion in losses. Keep Reading

January 8, 2010 Broadband's Impact/Expert Opinion

Home Gateways: A Consumers all-in-one Network to Broadband

Now that the broadband experience is reaching a milestone in bridging the gap between digital content and consumers, we all may soon be accessing our Home Gateways to maximize the experience of downloading and viewing relevant content on TV’s, PC’s, Laptop’s, DVR’s, and Mobile Devices. The term Residential Gateway is not new and has [...] Keep Reading

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