Customer Service: Costs of not doing it well
February 28th, 2010
It is estimated that poor customer service has cost the Cable/Satellite Industry over $12 billion in lost revenues over the past year, ahead of the financial services industry with more than $10 billion in losses.
Home Gateways: A Consumers all-in-one Network to Broadband
Broadband's Impact, Expert Opinion
January 8th, 2010
Now that the broadband experience is reaching a milestone in bridging the gap between digital content and consumers, we all may soon be accessing our Home Gateways to maximize the experience of downloading and viewing relevant content on TV’s, PC’s, Laptop’s, DVR’s, and Mobile Devices. The term Residential Gateway is not new and has [...]