Universal Service
State and Local Regulators Say 'Relevance' Needed For Successful Broadband Adoption
WASHINGTON, April 4, 2009 – Making broadband applications more relevant in underserved and unserved communities could be a better use of stimulus funds than building infrastructure, a group of state and local regulatory officials Friday at a cable industry show here.
WASHINGTON, April 4, 2009 – Making broadband applications more relevant in underserved and unserved communities could be a better use of stimulus funds than building infrastructure, a group of state and local regulatory officials Friday at a cable industry show here.
The lack of relevance to users is definitely the “largest barrier to broadband adoption,” said John Horrigan, associate research director at the Pew Internet & American Life Project.
Dealing with the issue properly will require infrastructure programs to be combined with “training and support” initiatives to improve overall digital literacy, said Horrigan.
In addition to focusing on rural areas, California Public Utility Commissioner Rachelle Chong said that “urban disadvantaged” communities is an area in which her state is actively involved through the California Emerging Technology Fund. The fund paid for computer refurbishing programs and technology training in low-income communities.
But California has bigger plans, she said, including a “digital literacy” policy for the state’s entire education system.
One “big think” project that could come next year is the distribution of laptop computers to all students in the lowest performing middle schools, along with appropriate technology training for teachers, students, and their parents. Chong later said California could possibly submit “dozens” of broadband-adoption applications to the National Telecommunications and Information Administration’s grants program.
Tampa mayor John Marks said policies to foster adoption could come on a local level, but said he was concerned about potential conflicts with state and national policymakers. A national broadband strategy would help drive decision making, he said. “We need to have that kind of comprehensive policy… to tell us which way we want to go.”
Washington, D.C., Public Services Commission Chairman Betty Ann Kane said that some urban areas could be deemed unserved.
While acknowledging that D.C. has its infrastructure built up, Kane called the idea that broadband is available in all urban areas a “myth.” But “people do not come” in many places where it is available because of cost and lack of options compared to other services with higher adoption rates. “There is clearly an affordability issue,” she said.
Kane said D.C is considering many solutions, including opening up the city’s municipal Wi-Fi network as well as the Federal Communications Commission’s proposed Universal Service pilot project. The project would expand the Life Line and Link Up programs to include broadband.
But simply expanding broadband to libraries and community technology centers runs the risk of creating a new digital divide, she said. And as more government services migrate online, Kane warned that divide would only expand.
Programs for encouraging adoption must stay locally-focused to be successful, said Mary Beth Henry, Deputy Director at the Portland, Ore., Office of Cable Communications and Franchise Management. In addition to thinking locally, success requires “compelling content that would drive people to want to use the Internet,” she said.
Marks questioned the efficacy of focusing on computers as the primary on-ramp to the Internet. “Some people will never have a laptop in their home,” he said, “but they will have a big screen TV.” And broadband applications don’t require a laptop, he said. Under a successful national policy, “everybody should be able to benefit,” he said.
Public-private partnerships should play a major role in deployment and adoption programs, said Virginia State Delegate Joe May. But Kane warned that many previous partnerships are often one-time, “charity” programs. That practice must stop and give way to sustainable initiatives, she said.
And telecommunications companies must stop their opposition to municipal networks, she said. While municipal Wi-Fi can’t match the speeds of broadband offered by some land-based carriers, Wi-Fi could allow people to gain access to broadband and become “future customers” for broadband providers, she said.
Partnerships are “essential,” but should not preclude local government action if the private sector cannot or will not provide adequate services, said Marks.
But May pointed out that Virginia had ended up in “standoff” with incumbent carriers, who tried to ban municipal broadband.
The conflict resulted in public-private partnerships emerging as a “compromise” solution, he said. While municipalities should go forward in the absence of private sector action, May said it was important to make sure private business always get the “first crack” at broadband opportunities.
Chong pointed out that the “delicate balance” struck in the 1996 Telecommunications Act favored of competition. Municipalities may attempt their own solutions after a market failure, Chong said, but stressed that they should not be allowed to go first.
Universal Service
Appeals Court Denies Petition Challenging FCC Administration of Universal Service Fund
The matter is also in front of the 6th and 11th Circuit courts.

WASHINGTON, March 27, 2023 – An appeals court ruled Friday that Congress provided sufficient guidance and limits on the Federal Communications Commission in its administration of the Universal Service Fund, turning away a petition that argued the agency was unjustly collecting arbitrary amounts from telecommunications service providers and was unduly delegating that collection to a private entity.
Early last year, non-profit research house Consumers’ Research and communications service provider Cause Based Commerce asked the U.S. Court of Appeals for the Fifth Circuit to find that Congress under Section 254 of the Telecommunications Act of 1996 gave the FCC unfettered delegatory authority to raise revenues akin to taxation for the fund that provides basic telecommunications services and that the commission has illegally delegated that authority to a private entity known as the Universal Service Administration Company.
But the appeals court denied the petitioners’ points in a decision Friday, ruling that Congress provided sufficient guidance to the agency when administering the $9 billion fund, put in place guardrails to guide that administration, and that the FCC has sufficient oversight of USAC to allow for the subordination. In other words, the FCC is not deviating far from the guidance and the limits imposed on it by the legislative house, according to the court.
On the first point, the three-panel court ruled that – contrary to the petitioners’ claim – Section 254 offers specific guidance, such as offering affordable telecommunications services of decent quality, making it equitably available in rural and urban areas, and funded in an equitable and nondiscriminatory manner.
“Rather than leave the FCC with ‘no guidance whatsoever,’ Congress provided ample direction for the FCC in S 254,” the decision read, adding Congress chose to “confer substantial discretion” over the USF’s administration to the FCC.
On the FCC’s revenue-raising ability, the court also ruled that Section 254 provides adequate limits on that ability. Section 254 “certainly, did not leave the matter to the FCC ‘without standard or rule, to be dealt with as [it] pleased,’” the decision read. “Instead, § 254 requires that the FCC only raise enough revenue to satisfy its primary function.”
Those limits under the provisions of Section 254 include specific guardrails for the expenditure of those funds on telecommunications services that are essential, deployed in public networks by telecoms, and consistent with the public interest.
“Taken together, these provisions demonstrate that the FCC is not in the dark as to the amount of funding it should seek each quarter,” the decision said, referencing how much USAC needs to collect from the largely voice service providers to sustain the fund. “Instead, § 254 sets out the FCC’s obligations with respect to administration of the USF and the FCC, in turn, calculates what funds are necessary to satisfy its obligations.”
Finally, the petitioners argue that the FCC has violated the private nondelegation doctrine by giving authority of the USF over to USAC with no oversight, in part because the FCC only has 14 days to approve the amounts to be collected for the fund and thus rarely exercises its power to change the contribution amount. The petitioners’ argue that the combination of those factors make it so that USAC, not the FCC, administers the fund.
But the court disagreed on that point as well. First the court established that federal statutory law expressly subordinates USAC to the FCC, with the private entity not being able make policy or interpret provisions or the intent of Congress. Second, it said the FCC dictates how USAC calculates the contribution amount and reviews the calculation after the private entity makes a proposal. Third, it noted that those proposals made by the USAC must be approved by the FCC before they are required of the communications companies. Finally, the agency allows for challenges to USAC proposals and “often” grants those challenges, the court ruled.
Still more appeals to go
The court, however, ruled against an FCC argument that the petition is “time barred” because it was not brought when Section 254 was enacted by Congress. The court noted that constitutional challenges are allowed when the approval of contribution amounts by the FCC are applied to companies.
That said, the petitioners also filed appeals in the 6th and 11th Circuit courts on the matter.
“While we are disappointed that the three judge panel ruled against us, we are encouraged that they saw through the FCC’s absurd preliminary arguments, including that our case was not timely,” William Hild, executive director of petitioner Consumers’ Research, told Broadband Breakfast in a statement. “With the acknowledgement that our case is ripe and that we have standing, we will look forward to continuing the legal fight to defend consumers from the unconstitutional USF tax on their phone bills set by unelected bureaucrats.”
The Schools, Health and Libraries Broadband Coalition, whose institutions are recipients of the fund’s money, also filed a brief in the case and said in a statement on Friday it was pleased with the decision.
“SHLB is extremely pleased that the court recognized the importance of the universal service program for the thousands of schools, libraries and health care providers that receive Universal Service Fund (USF) support,” said its executive director John Windhausen. “In the 1996 Telecom Act, Congress provided the FCC with both specific guidance and flexibility to adjust the USF program over time to embrace changes in the marketplace.
“With two more decisions to go, support for thousands of anchor institutions nationwide is still in jeopardy,” Windhausen added. “If the USF is ruled unconstitutional, it would put at risk the funding for four key programs: the Connect America Fund, Lifeline, Schools and Libraries (E-Rate), and Rural Health Care.”
Greg Guice, director of government affairs at advocacy group Public Knowledge, which filed a brief in the case, added “the Fifth Circuit has once again affirmed the importance of our nation’s universal service mission and the FCC’s obligation to ensure it is achieved by placing the program on a sound financial footing,” adding the organization hopes the other courts “take notice of this opinion and rule consistently.”
The National Lifeline Association, which advocates for the continuity of the USF program Lifeline, and industry association INCOMPAS also praised the decision. The latter added “we believe reforms to the USF are necessary to ensure this critical service can continue to exist.”
Those reform calls stem from concern that the fund is unsustainable because it is largely supported by voice service providers who have seen dwindling revenues as more Americans use other forms of communication.
The FCC has left it to Congress to provide it the authority to make changes to the fund for its long-term support, including possibly expanding the base to include broadband service providers and Big Tech.
12 Days of Broadband
How Long Will it Take Congress to Revamp the Universal Service Fund?
Critics urged the FCC to expand the fund’s contribution sources, but the agency chose to punt the decision to Congress.

From the 12 Days of Broadband:
- On the Ninth Day of Broadband, my true love sent to me:
$9 Billion Universal Service Fund
8,132,968 census blocks and a national Broadband Fabric
7.7% annual inflation rate
Wi-Fi 6E
5 Federal Communications Commissioners
$42.5 billion in Broadband Equity, Access and Deployment funds
Section Two-30 of the Communications Decency Act
24 Reverse-Preemption Pole Attachment States
and A Symmetrical Gigabit Network.
The Federal Communications Commission this summer waived away the issue of revamping the Universal Service Fund, pointing to the need for Congress to give it the authority to make changes to the multi-billion-dollar fund that goes to support basic telecommunications services to low-income Americans and rural communities.
Up to this point, the agency had a virtual megaphone to its ear with critics saying that it needs to make the changes necessitated by the fact that the nearly $9-billion fund this quarter is supported only by dwindling legacy voice service revenues as more Americans move over to broadband-driven communications services.
Download the complete 12 Days of Broadband report
Over the past year, the conversation over what to do with the fund has reached ever-increasingly levels of urgency. The contribution percentage — the tax on voice service providers that is often passed down to consumers — climbs with the demands of the fund. In other words, there is an inverse relationship with taxed revenues and the contribution percentage — the lower the voice revenues to draw from, the higher the percentage demanded from fund, which is adjusted by the Universal Service Administrative Company every quarter.
Critics have urged the FCC to make significant expansions to the contribution sources of the fund, including taxing broadband revenues and forcing Big Tech to pay because they benefit from internet infrastructure.
Still others — including AT&T — have recommended that Congress step in and have the funds come from general taxation, which was met with concern that the fund’s pot of money would fluctuate with constantly changing political personnel.
Meanwhile, a bill that would require the FCC to study and report on the feasibility of having Big Tech pay into the fund made its way out of the Senate Commerce Committee in May. But nothing since.
Hence the concern as to what the FCC did when it temporarily handed the hot potato over to Congress — how long will it take?
Congress must move legislation forward, which takes months as it has other business to deal with. Even after the many months of bill passage, the FCC must draft its own proposal that must go through a public comment process.
This was the concern of critics who said the FCC already has the legal authority to act unilaterally, without the intervention of Congress to get the process started. One of those critics includes Carol Mattey, former deputy chief of the FCC, who last year published a report saying the agency must expand the contribution base to include broadband revenues.
Following the report’s publishing, Mattey and advocate Public Knowledge argued that the FCC has the legal authority to expand the base on its own.
But in the FCC report to Congress on the USF this summer, the agency wasn’t so sure.
“On review, there is significant ambiguity in the record regarding the scope of the Commission’s existing authority to broaden the base of contributors,” the report said.
“As such, we recommend Congress provide the Commission with the legislative tools needed to make changes to the contributions methodology and base in order to reduce the financial burden on consumers, to provide additional certainty for entities that will be required to make contributions, and to sustain the Fund and its programs over the long term.”
The deference to Congress pleased the two Republicans on the commission, Brendan Carr and Nathan Simington, both of whom — no less interested in the sustainability of the fund — preferred the legislative body make the determination.
FCC
Chairman Pallone Says Service Providers May Be Abusing ACP
‘These reports detail problems customers have faced,” wrote Energy and Commerce Committee Chairman Frank Pallone

WASHINGTON, October 26, 2022 – Rep. Frank Pallone, Jr., D-N.J., sent letters to thirteen leading internet service providers requesting information on potential “abusive, misleading, fraudulent, or otherwise predatory behaviors” engaged in through the Emergency Broadband Benefit Program and the Affordable Connectivity Program.
Pallone, chairman of the House Energy and Commerce Committee, expressed concern over allegations that providers are conducting business in violation of the programs’ requirements. Pallone cites as evidence several stories, including pieces from The Los Angeles Times and The Washington Post.
“These reports detail problems customers have faced, including either having their benefits initiated, transferred to a new provider, or changed to a different plan without their knowledge or consent,” Pallone wrote.
“Other customers have reported a delay in the application of the benefit or a requirement to opt-in to future full-price service, which has resulted in surprise bills that have been sent to collection agencies.”
“There have also been reports of aggressive upselling of more expensive offerings, requirements that customers accept slower speed service tiers, and other harmful and predatory practices,” he added.
Pallone asked the providers for several categories of records, including each company’s number of benefit recipients, complaint-resolution protocols, degree of knowledge of incorrect customer bills, protections against upselling, and more. Letter recipients include AT&T, Comcast, T-Mobile, and Verizon.
The ACP, established by the Infrastructure Investment and Jobs Act of 2021 and overseen by the Federal Communications Commission, subsidizes monthly internet bills and device purchases for low-income applicants. Non-tribal enrollees qualify for discounts of up to $30 per month, and qualifying enrollees on tribal lands for discounts of up to $75 per month. Enrollees also qualify for one-time discounts of $100 on qualifying device purchases.
The EBB program was the predecessor to the ACP.
The ACP, a favorite of many politicians and federal entities, including the White House, is no stranger to controversy. In September, the FCC Office of Inspector General issued a report that found the ACP doled out over $1 million in “improper payments” to service providers due to “fraudulent enrollment practice[s].”
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