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Deep Packet Inspection Here to Stay, Say Computers, Freedom and Privacy Conference Experts

WASHINGTON, June 4, 2009 – The problems with so-called “deep packet inspection” are too big to ignore, a panel of broadband experts said on the third and final day of the Computers, Freedom and Privacy conference at George Washington University here.

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WASHINGTON, June 4, 2009 – The problems with so-called “deep packet inspection” are too big to ignore, a panel of broadband experts said on the third and final day of the Computers, Freedom and Privacy conference at George Washington University here.

“Every corporation has some form of DPI,” said Don Bowman, co-founder and chief technology officer of Sandvine, a technology company.

Bowman was skeptical of the long-term effectiveness of legislation that would attempt to regulate such packet inspection. Bowman said that DPI is necessary for internet capacity planning and prediction, and was also useful for quality experience measurement.

What is needed instead, said Bowman, are broad guidelines with specific goals.

Kyle Rosenthal, executive director of dPacket.org, spoke on the importance of deep packet inspection to internet usage, but also about the need to use it properly.

“A lot of networks need to know about the applications that are running over them, he said, adding that “there are already many multi-billion dollar markets built around DPI.”

He said that the market for this technology would begin to consolidate. Rosenthal emphasized the necessity of studying, addressing and monitoring consumer privacy and civil liberties – as well as ensuring transparency and adequate consumer privacy protections. When it comes to abuses of this technology, “it’s really important that we focus on [positive] use cases and not bad DPI,” he said.

Robb Topolski, of the New America Foundation’s Open Technology Initiative, agreed with Bowman and Rosenthal that banning DPI was not the way to go. One of the abuses of DPI is that some internet service providers block the applications of their competitors, said Topolski. Access to applications should be under the control of the user, he said.

Topolski said that an analogy could be made to wire-tapping. Although often a vilified word, wiretapping is frequently authorized for law enforcement purposes. “DPI can be treated in very much the same way,” he said.

Chris Riley from Free Press was slightly less optimistic about the uses of DPI. “From our perspective,” said Riley, DPI “can be used to monitor and control every aspect of the internet.”

One of the problems with internet service provider discrimination against certain competitors’ applications is that it hinders innovation by “discouraging the use of new applications for everyday users,” he said.

The solution, said Riley, is to establish internet neutrality and privacy rules, and to ensure that ISPs follow those rules. A hallmark of whether or not ISP action is reasonable is “whether or not they are willing to disclose what they are doing,” he said.

Ralf Bendrath, internet governance researcher for the Delft University of Technology, said that ISPs use deep packet inspection because it is cheaper than investing in more bandwidth.

Bendrath said that full disclosure should be given to consumers, plus the option of an unmanaged internet for those users willing to pay more. “DPI is here to stay, but it needs regulation,” he said.

But Topolski said that some type of regulation besides disclosure was necessary.

The most effective way to limit abuses is a combination of regulatory agencies, consumer education, best practice groups, and engineers providing input to regulatory agencies, said Riley.

Public Safety

Lack of People Opting Into Emergency Alerts Poses Problems for Natural Disaster Scenarios

Disaster protocol experts remarked on lessons learned from fire outbreaks in Boulder County, Colorado.

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Photo of Lori Adams of Nokia discussing emergency communications response to Colorado wildfires at Mountain Connect by Drew Clark

KEYSTONE, Colorado, May 26, 2022 – A lack of people opting into local emergency alerts poses a severe challenge for public officials during natural disasters, a panel of experts said Tuesday.

The panel remarked on just how significant the number of people not subscribed to emergency alerts is during a panel on disaster preparedness at the annual Mountain Connect conference.

In Boulder, getting emergency alerts is on an opt-in basis, whereas in other areas, it is opt-in by default.

The specific focus of the panel was on lessons learned from the outbreak of fires in Boulder County, Colorado this past December.

Fires presented challenges for providers

Several challenges of managing a response to the fires were recounted.

Blake Nelson, Comcast’s senior director of construction, stated that some of his company’s underground broadband infrastructure buried at a considerable depth was still melted from the heat of the fires to cause service outages for customers. Thomas Tyler, no stranger to disaster response as Louisiana’s deputy director for broadband and connectivity through several hurricane responses, pointed out that it is quite possible local officials may be skilled in responding to one type of disaster such as a hurricane but not another like a tornado.

Screenshot of Blake Nelson, Jon Saunders, Wesley Wright and Thomas Tyler (left to right)

The panel also spoke to the challenges of coordination between essential companies and agencies if people do not have personal relationships with those who work at such entities other than their own.

Successful emergency responses to service outages during disaster serve as models for the future, with Nelson stating the internet provider opened up its wireless hotspots to temporarily increase service access and Tyler saying that standing up Starlink satellite internet access helped bring broadband to Louisiana communities only accessible by bridge or boat during their periods of disaster.

Conversation moderator Lori Adams, senior director of broadband policy and funding strategy at Nokia, suggested keeping town servers not in municipal buildings but rather off site and Wesley Wright, partner at law firm Keller and Heckman, recommended the Federal Communications Commission’s practice of developing strong backup options for monitoring service outages.

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Education

Education Executives Tout Artificial Intelligence Benefits for Classroom Learning

Artificial intelligence can help fill in gaps when teacher resources are limited, an event heard.

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Screenshot of the Information Technology and Innovation Foundation event

WASHINGTON, May 25, 2022 – Artificial intelligence can help fill in gaps when teacher resources are limited and provide extra help for students who need individualized teaching, experts said at an event hosted by the Information Technology and Innovation Foundation on Tuesday.

As policy makers weigh the options for a structure for AI in the classroom, panelists agreed on its benefits for both teachers and students. Michelle Zhou, CEO of AI company Juji Inc., said AI technology in the classroom can be tools and applications like chatbots for real-time questions during class, and post-class questions at home for when the teacher is not available.

Lynda Martin, director of learning strategy for strategic solutions at learning company McGraw Hill, said AI provides the extra help students need, but sometimes are too shy to ask.

When a teacher has a high volume of students, it is difficult to effectively help and connect with each student individually, Martin said. AI gives the teacher crucial information to get to know the student on a more personal level as it transmits the student’s misconceptions and detects areas of need. AI can bring student concerns to the teacher and foster “individualized attention” she added.

Privacy and security concerns

Jeremy Roschelle from Digital Promise, an education non-profit, raise the privacy and security concerns in his cautious support of the idea. He noted that there needs to be more information about who has access to the data and what kinds of data should be used.

Beside bias and ethical issues that AI could pose, Roschelle cautioned about the potential harms AI could present, including misdetecting a child’s behavior, resulting in potential educational setbacks.

To utilize the technology and ensure education outcomes, Sharad Sundararajan, co-founder of learning company Merlyn Minds, touched on the need for AI training. As Merlyn Minds provides digital assistant technology to educators, he noted the company’s focus on training teachers and students on various forms of AI tech to enhance user experience.

There is an “appetite” from schools that are calling for this, said Sundararajan. As policy makers contemplate a strategic vision for AI in the classroom, he added that AI adoption in the classroom around the country will require algorithmic work, company partnerships, and government efforts for the best AI success.

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Education

Closing Digital Divide for Students Requires Community Involvement, Workforce Training, Event Hears

Barriers to closing the divide including awareness of programs, resources and increasing digital literacy.

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Screenshot of Ji Soo Song, broadband advisor at the U.S. Department of Education

WASHINGTON, May 24, 2022 – Experts in education technology said Monday that to close the digital divide for students, the nation must eliminate barriers at the community level, including raising awareness of programs and resources and increasing digital literacy.

“We are hearing from schools and district leaders that it’s not enough to make just broadband available and affordable, although those are critical steps,” said Ji Soo Song, broadband advisor at the U.S. Department of Education, said at an event hosted by trade group SIIA, formerly known as the Software and Information Industry Association. “We also have to make sure that we’re solving for the human barriers that often inhibit adoption.”

Song highlighted four “initial barriers” that students are facing. First, a lack of awareness and understanding of programs and resources. Second, signing up for programs is often confusing regarding eligibility requirements, application status, and installment. Third, there may be a lack of trust between communities and services. Fourth, a lack of digital literacy among students can prevent them from succeeding.

Song said he believes that with the Infrastructure, Investment and Jobs Act, states have an “incredible opportunity to address adoption barriers.”

Workforce shortages still a problem, but funding may help

Rosemary Lahasky, senior director for government affairs at Cengage, a maker of educational content, added that current data suggests that 16 million students lack access to a broadband connection. While this disparity in American homes remained, tech job posts nearly doubled in 2021, but the average number of applicants shrunk by 25 percent.

But panelists said they are hopeful that funding will address these shortages. “Almost every single agency that received funding…received either direct funding for workforce training or were given the flexibility to spend some of their money on workforce training,” said Lahasky of the IIJA, which carves out funding for workforce training.

This money is also, according to Lahasky, funding apprenticeship programs, which have been recommended by many as a solution to workforce shortages.

Student connectivity has been a long-held concern following the COVID-19 pandemic. Students themselves are stepping up to fight against the digital inequity in their schools as technology becomes increasingly essential for success. Texas students organized a panel to discuss internet access in education just last year.

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