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GAO: Wireless Customers Not Aware Of FCC Complaint Process

WASHINGTON, December 10, 2009 – The Federal Communications Commission should improve its outreach to consumers about its complaint process for poor wireless phone service, according to a report released Thursday by the Government Accountability Office.

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WASHINGTON, December 10, 2009 – The Federal Communications Commission should improve its outreach to consumers about its complaint process for poor wireless phone service, according to a report released Thursday by the Government Accountability Office.

“To improve coordination with states in providing oversight, FCC should develop guidance on federal and state oversight roles, seeking statutory authority from Congress if needed, and develop policies for communicating with states. FCC agreed with the recommendation on monitoring, took no position on the remaining ones, and noted actions that begin to address most of the recommendations,” found the GAO.

For the report, the GAO surveyed 1,143 adult wireless phone users from a nationally representative, randomly selected sample. The GAO also surveyed state utility commissions and analyzed documents from the FCC and stakeholders representing consumers, state agencies and officials, and industry. The survey found that an estimated 84 percent of users of wireless phone customers are very or somewhat satisfied with their service.

“While the percentages of dissatisfied users appear small, given the widespread use of wireless phones, these percentages represent millions of consumers,” found GAO.

“FCC receives tens of thousands of wireless consumer complaints each year and forwards them to carriers for response, but has conducted little other oversight of services provided by wireless phone service carriers because the agency has focused on promoting competition,” the report reads.

Broadband Breakfast is a decade-old news organization based in Washington that is building a community of interest around broadband policy and internet technology, with a particular focus on better broadband infrastructure, the politics of privacy and the regulation of social media. Learn more about Broadband Breakfast.

Expert Opinion

Jeff Blum and V. Noah Campbell: Unleashing the Next Wave of American 5G through Competition in the 12 GHz Spectrum Band

Allowing 5G use of the 12 GHz band will lead to better broadband.

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The authors of this Expert Opinion are Jeff Blum of DISH and V. Noah Campbell of RS Access

WASHINGTON, December 10, 2009 – The Federal Communications Commission should improve its outreach to consumers about its complaint process for poor wireless phone service, according to a report released Thursday by the Government Accountability Office.

“To improve coordination with states in providing oversight, FCC should develop guidance on federal and state oversight roles, seeking statutory authority from Congress if needed, and develop policies for communicating with states. FCC agreed with the recommendation on monitoring, took no position on the remaining ones, and noted actions that begin to address most of the recommendations,” found the GAO.

For the report, the GAO surveyed 1,143 adult wireless phone users from a nationally representative, randomly selected sample. The GAO also surveyed state utility commissions and analyzed documents from the FCC and stakeholders representing consumers, state agencies and officials, and industry. The survey found that an estimated 84 percent of users of wireless phone customers are very or somewhat satisfied with their service.

“While the percentages of dissatisfied users appear small, given the widespread use of wireless phones, these percentages represent millions of consumers,” found GAO.

“FCC receives tens of thousands of wireless consumer complaints each year and forwards them to carriers for response, but has conducted little other oversight of services provided by wireless phone service carriers because the agency has focused on promoting competition,” the report reads.

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Wireless

Property Owners Highlight Role of Commercial Real Estate in Digital Infrastructure Deployment

Wireless push by FCC has led to higher capacity broadband throughout multi-tenant buildings.

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on

Photo of John Gilbert of Rudin Management Company from Connected Real Estate magazine

WASHINGTON, December 10, 2009 – The Federal Communications Commission should improve its outreach to consumers about its complaint process for poor wireless phone service, according to a report released Thursday by the Government Accountability Office.

“To improve coordination with states in providing oversight, FCC should develop guidance on federal and state oversight roles, seeking statutory authority from Congress if needed, and develop policies for communicating with states. FCC agreed with the recommendation on monitoring, took no position on the remaining ones, and noted actions that begin to address most of the recommendations,” found the GAO.

For the report, the GAO surveyed 1,143 adult wireless phone users from a nationally representative, randomly selected sample. The GAO also surveyed state utility commissions and analyzed documents from the FCC and stakeholders representing consumers, state agencies and officials, and industry. The survey found that an estimated 84 percent of users of wireless phone customers are very or somewhat satisfied with their service.

“While the percentages of dissatisfied users appear small, given the widespread use of wireless phones, these percentages represent millions of consumers,” found GAO.

“FCC receives tens of thousands of wireless consumer complaints each year and forwards them to carriers for response, but has conducted little other oversight of services provided by wireless phone service carriers because the agency has focused on promoting competition,” the report reads.

Continue Reading

Spectrum

Companies Clash Over Spectrum Sharing in 12 GHz Spectrum Band

Satellite service provider Dish, which is open to 12 GHz for mobile, recently signed a network sharing deal with AT&T.

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on

Screenshot from Broadband Breakfast Live Online episode on July 14.

WASHINGTON, December 10, 2009 – The Federal Communications Commission should improve its outreach to consumers about its complaint process for poor wireless phone service, according to a report released Thursday by the Government Accountability Office.

“To improve coordination with states in providing oversight, FCC should develop guidance on federal and state oversight roles, seeking statutory authority from Congress if needed, and develop policies for communicating with states. FCC agreed with the recommendation on monitoring, took no position on the remaining ones, and noted actions that begin to address most of the recommendations,” found the GAO.

For the report, the GAO surveyed 1,143 adult wireless phone users from a nationally representative, randomly selected sample. The GAO also surveyed state utility commissions and analyzed documents from the FCC and stakeholders representing consumers, state agencies and officials, and industry. The survey found that an estimated 84 percent of users of wireless phone customers are very or somewhat satisfied with their service.

“While the percentages of dissatisfied users appear small, given the widespread use of wireless phones, these percentages represent millions of consumers,” found GAO.

“FCC receives tens of thousands of wireless consumer complaints each year and forwards them to carriers for response, but has conducted little other oversight of services provided by wireless phone service carriers because the agency has focused on promoting competition,” the report reads.

Continue Reading

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