Connect with us

Broadband's Impact

Chicago Sets its Sights on Ultra-Modern Web Site With Enhanced E-Government

CHICAGO, March 12, 2010 – When the City of Chicago has tried its hand at computerized technology of recent, it hasn’t exactly been a hit with citizens.

Those fancy electronic signs on public transit platforms? They tell you everything except the time the next trains will arrive, a la London’s Underground. Those year-old parking meter kiosks that take credit cards? Convenient, perhaps—though they also ushered in an era of quadrupled parking fees.

So when city officials unveiled Chicago’s official new website Friday, they took great pains to emphasize that www.cityofchicago.org would make life simpler for residents, businesses and visitors alike.

Published

on

CHICAGO, March 12, 2010 – When the City of Chicago has tried its hand at computerized technology of recent, it hasn’t exactly been a hit with citizens.

Those fancy electronic signs on public transit platforms? They tell you everything except the time the next trains will arrive, a la London’s Underground. Those year-old parking meter kiosks that take credit cards? Convenient, perhaps—though they also ushered in an era of quadrupled parking fees.

So when city officials unveiled Chicago’s official new website Friday, they took great pains to emphasize that www.cityofchicago.org would make life simpler for residents, businesses and visitors alike.

And just in time, too: with more than 1,000,000 visitors a month, the old website at the same address was feeling the strain of outdated design. With online transactions for city services more than doubling in the last three years—to more than 600,000—it also makes good business sense, too. (Case in point: One in five Chicago vehicle stickers were bought online in 2009, up from 8 percent the year before.)

“This is the first updates to the city’s website in nine years,” said city chief information officer Hardik Bhatt at a press conference Friday. “The underlying infrastructure was outdated and couldn’t support the demand. We knew that our job was to use the most up-to-date technology to create a website that is easy for residents to use. It also helps up to tell Chicago’s story around the world in a way that brings visitors, business and jobs.”

City web designers started with a clean slate, looking at the top 10 websites in the country to make a new portal that, as Bhatt put it, would be “fast and convenient. Nothing on here, as you will see, is more than one or two clicks away.” To do achieve that goal, the city spent $1.8 million, financed by information technology bonds.

With more than 3,500 pages of information, cityofchicago.org has some neat features you won’t find on the typical municipal website. It makes use of embedded video, 225 social media tools (including Twitter and Reddit), RSS feeds—and takes advantage of a service called TechLocator to pinpoint WiFi hotspots in the city.

And yes, Mayor Richard M. Daley has his own YouTube channel.

The site sports a sleek welcome page design, framed on a wavy blue background that features the downtown city skyline as seen from Lake Michigan. Under that panoramic shot, an orange horizontal rail allows users to seek out city services, programs and initiatives, or learn more about Chicago government.

To the left, an expanded city services block allows users to “pay for” a bill, or “apply for” a license. Bhatt demonstrated how the drill-down format allows residents to start filling out an application or making a payment in just a few mouse clicks.

For those who prefer searching, the new website has a Google engine embedded in it for quick searches. Quick, that is, if you can get on the site. The city’s wireless network at the Department of Innovation & Technology slowed to a crawl during the press conference, making the site impossible to access on this reporter’s laptop.

But on computer kiosks provided at the press conference, navigation proved smooth and effortless—something that might freak out the typical Chicago resident used to waiting in horrid lines at city departments for half an afternoon.

Residents may also be surprised to learn that the new site comes with a promise of increased government transparency.

Bhatt insisted that the new site will provide, and continue to further facilitate, city documents requested through the Freedom of Information Act, city contract information and other documents that reflect how city money gets spent.

“We’re trying to make city of Chicago information more accessible to residents,” Bhatt said. “But we’re trying to remind everyone that this is a work in progress. There will be glitches, and improvements over the next few months. We want to hear from users. We need to know if we have overlooked anything.”

Broadband's Impact

Dianne Crocker: Recession Fears Have Real Estate Market Forecasters Hitting the Reset Button

Growing fears of recession trigger pullback on previous rosy forecasts.

Published

on

The author of this Expert Opinion is Dianne Crocker, Principal Analyst for LightBox

The lyrics to “Same As It Ever Was” by the Talking Heads certainly don’t apply to how 2022 is playing out in the commercial real estate market. Two quarters of negative economic growth has put a damper on market sentiment and triggered fears that the U.S. economy is heading for a recession. By midyear, market analysts were taking a good, hard look at their rosy forecasts from the start of the New Year and redrawing the lines.

Once upon a time…

At the start of 2022, forecasters were bullishly predicting that commercial real estate investment and lending levels would be nearly as good as 2021. This was significant, considering that 2021 set new records for deal-making and lending volume as the debt and equity capital amassed during the pandemic while looking for a home in U.S. commercial real estate.

What a difference a few quarters have made. Virtually, all the predictions that started the New Year were obsolete by mid-summer. The abrupt shift in market conditions is palpable and surprised just about everyone. Now, markets are reaching an inflection point that is in sharp contrast with the strong rebound of last year.

The two I’s: Inflation and interest rates

At the core of the recent upset in market sentiment is the persistence of high inflation, which seems to be ignoring all attempts by the Federal Reserve to raise interest rates and bring prices down. Higher inflation is having a ripple effect throughout the economy, pushing up the costs of construction materials, energy, and consumer goods. Among the notable economic indicators showing stress at mid-year was the GDP, which fell for the second consecutive quarter, and the Consumer Price Index, which jumped 9.1% year-over-year in June – the highest increase in about four decades.

In July, the CPI fell to 8.5%, an encouraging sign that inflation was beginning to stabilize. By the latest August report from LightBox, however, hopes were dashed when the CPI showed little improvement, holding firm at a still high of 8.3%.

The market is responding to a higher cost of capital as lenders tap the brakes. As the cost of capital rises with each interest rate hike and concerns of a recession intensify, many large U.S. financial institutions are pulling back on their loan originations for the rest of 2022 and into 2023. This change in tenor is a significant shift, given that 2021 was a record-breaking year for commercial real estate lending. Many lenders have already shifted to a more defensive underwriting position as they look to mitigate risks.

The Mortgage Bankers Association, which had previously predicted that lending levels in 2022 would break the $1 trillion mark for the first time revised their forecast downward in mid-July. By year-end, the MBA now expects volume to be a significant 18% below 2021 levels—and one-third lower than the bullish forecast made in February. Now, investment activity is cooling as higher borrowing costs drive some buyers from the market.

In the investment world, transactions were down by 29% at midyear due to a thinning buyer pool as higher rates impact access to debt capital. Market volatility is causing investors, lenders, and owners to rethink strategies, reconsider assumptions, and prepare for possible disruption.

Looking ahead to year-end and 2023

The rapid and diverse shifts in the market make for an uncertain forecast and certainly a more cautious investment environment. The battle between inflation and interest rates will continue over the near term. As LightBox’s investor, lender, valuation, and environmental due diligence clients move toward the 4th quarter—typically the busiest quarter of the year–unprecedented volatility is driving them to recalibrate and reforecast given recent market developments.

Continued softness in transaction volume is likely to continue as rates and valuations establish a new equilibrium. If property prices begin to level out, there will be more pressure on buyers to consider how to improve a property to get their return on investment. The next chapter of the commercial real estate market will be defined by how long inflation sticks around, how high interest rates go, and whether the economy slips into a recession (and how deeply). The greatest areas of opportunity will be found in asset classes like office and retail that are evolving away from traditional uses and morphing to meet the needs of today’s market. Until barometers stabilize, it’s important to rethink assumptions, watch developments, and recalibrate as necessary.

Dianne Crocker is the Principal Analyst for LightBox, delivering strategic analytics, best practices in risk management, market intelligence reports, educational seminars, and customized research for stakeholders in commercial real estate deals. She is a highly respected expert on commercial real estate market trends. This piece is exclusive to Broadband Breakfast.

Broadband Breakfast accepts commentary from informed observers of the broadband scene. Please send pieces to commentary@breakfast.media. The views reflected in Expert Opinion pieces do not necessarily reflect the views of Broadband Breakfast and Breakfast Media LLC.

Continue Reading

Digital Inclusion

White House Presses Outreach Initiatives for Affordable Connectivity Program

White House officials urged schools and other local institutions to engage in text-message and social media campaigns for the ACP.

Published

on

Photo of President Joe Biden, obtained from Wikimedia.

WASHINGTON, September 15, 2022 – The White House on Monday urged schools and other local institutions to engage in text-message and social media campaigns, PSAs, and other community-outreach initiatives to promote enrollment in the Federal Communications Commission’s Affordable Connectivity Program among of families with school-age children.

The Affordable Connectivity Program subsidizes internet service bill for low-income households. Monthly discounts of up to $30 are available for non-tribal enrollees, $75 for applicants on qualifying tribal lands. In addition, the ACP offers enrollees a one-time discount $100 on qualifying device purchases.

To boost ACP enrollment, speakers encouraged schools to reach out directly to families. Bharat Ramanurti, deputy director of the National Economic Council, said text-message campaigns drive up enrollment in government programs. A Massachusetts text-message campaign doubled ACP enrollment rates in subsequent days, said Ramanurti.

Also highlighted was the administration’s “ACP Consumer Outreach Kit,” which provides partners with resources, including fliers, posters, audio PSAs, social-media templates.

In fact, many of these tactics have proved effective in increasing ACP enrollment among telehealth patients. In addition, Microsoft and Communications Workers of America recently announced a circuit of ACP sign-up drives in that will tour several states including Michigan, New York, and North Carolina.

Political considerations as November nears…

As students go back to school and midterm elections loom, new ACP sign-ups could benefit the enrollees as well as the Democrats’ political chances.

Public officials and private experts alike recognize the value of community involvement in extending broadband connectivity and digital literacy nationwide. Marshaling community institutions – like schools – to maximize broadband access could help Biden and other Democrats overcome inflation-driven electoral headwinds in the November midterms. The White House obtained commitments from 20 providers to offer high-speed internet plans for $30 per month or less to ACP-eligible households – this means no out-of-pocket costs for recipients of ACP discounts. Free broadband coverage could bring the administration – and all Democrat candidates, by extension – back into the good graces of low-income families.

Continue Reading

Digital Inclusion

Federal Government Must Collect More Granular Data on Minorities to Aid in Initiatives

Discussion on the “data gap” comes as the nation tries to connect the unserved and underserved.

Published

on

Screenshot of Denice Ross, the White House's chief data scientist

WASHINGTON, August 31, 2022 – In order to serve the needs of all Americans, the federal government must gather and act on more granular data on underrepresented minority groups that have been historically overlooked in the data-gathering process, said Denice Ross, the White House’s chief data scientist.

Ross argued at an online event hosted by the Center for Data Innovation on Tuesday that many minority groups – including African Americans, Native Americans, the disabled, and the LGBT community – are disadvantaged by the “data divide,” a term which refers to disparities in the amount and quality of available data on various groups.

Ross was citing a report issued earlier this year by the Equitable Data Working Group, a task force created by President Joe Biden earlier this year, which said policymakers are often unable to perceive or ameliorate problems facing minority communities if data on those communities are unavailable or insufficiently disaggregated. Disaggregated data, the report says, is “data that can be broken down and analyzed by race, ethnicity, gender, disability, income, veteran status, age, or other key demographic variables.”

The report recommends a federal data collection strategy that safeguards privacy and facilitates analysis of “the interconnectedness of identities and experiences,” or how individuals’ various minority-group identities compound the societal disadvantages they face. The report also advocates the creation of “incentives and pathways” promoting minority representation in the data collection process.

The recommendations come as the broadband industry and federal agencies try to improve knowledge of where there are unserved and underserved areas for broadband connectivity and to take action to improve digital literacy. The Illinois Broadband Lab and other state broadband offices, for example, implement a community-up approach to data gathering. Direct community involvement provides data insights that help states deliver coverage to in-need communities, officials say. 

In the panel discussion that followed Ross’s opening remarks, experts and academics agreed that community outreach is a necessary step in closing the data divide. Dominique Harrison, director of bank Citi Ventures’ Racial Equity Design and Data Initiative, said that some in the African American community view data collection with skepticism.  

Christopher Wood, executive director of LGBT Tech, argued that the passage of a federal privacy standard is a critical step toward establishing trust in government data collection. The most recent attempt to pass a national privacy regime, the American Data Privacy and Protection Act, was approved by the House Committee on Energy and Commerce last month.

Continue Reading

Recent

Signup for Broadband Breakfast

Get twice-weekly Breakfast Media news alerts.
* = required field

Trending