Expert Opinion
Digital Impact Group: Persistent Digital Divide Among Low-Income Individuals
PHILADELPHIA, Penn., March 8, 2010 – There is a persistent digital divide among low-income individuals, households, and communities throughout the US, as it relates to “always on” high-speed Internet access in homes. Over 100 million individuals representing over 40 million households do not use broadband because they cannot access it, cannot afford it, do not know how to use it, or are not aware of its benefits.
Editor’s Note: The following guest commentary appears by special invitation of Broadband Census News. Neither BroadbandCensus.com nor BroadbandBreakfast.com endorse the views in the commentary. We invite officials, experts and individuals interested in the state of broadband to offer commentaries of their own. To offer a commentary, please e-mail commentary@broadbandcensus.com. Not all commentaries may be published.
By Greg Goldman, CEO, Digital Impact Group; and Lee Huang, Econsult Corporation
PHILADELPHIA, Penn., March 8, 2010 – There is a persistent digital divide among low-income individuals, households, and communities throughout the US, as it relates to “always on” high-speed Internet access in homes. Over 100 million individuals representing over 40 million households do not use broadband because they cannot access it, cannot afford it, do not know how to use it, or are not aware of its benefits.
It is widely understood that there are significant costs to non-adopters, but economic analysis of these costs was not available before. We have attempted to quantify those costs—to those without computers and internet access themselves, as well as to those who are networked, the economy, and society as a whole.
The conclusion of our study is that, summing the conservative, low-end estimates of 11 categories of economic impact yields an aggregate estimate of the current costs of digital exclusion at over $55 billion per year.
Furthermore, over time, the costs of digital exclusion are likely to increase, as technological advances in key sectors enhance the efficiencies enjoyed by digitally included populations and therefore magnify the costliness of being excluded.
A recent report issued by the NTIA found that while “virtually all demographic groups have increased their adoption of broadband services at home over time . . . the data also reveal that demographic disparities among groups have persisted over time.” The NTIA report demonstrates that “persons with low incomes, seniors, minorities, the less-educated, non-family households, and the non-employed tend to lag behind other groups in home broadband use.”
In particular, the report found that only 46 percent of non-Hispanic Blacks and only 40 percent of Hispanics have access to broadband at home. Only 29 percent of families earning less than $15,000 a year have broadband access at home, a rate that improves only modestly to 35 percent for families earning between $15,000 and $25,000 annually. Older Americans also lag significantly in adopting broadband service, with only 46 percent of those over the age of 55 using broadband at home. In total, 36 percent of all US households still lack broadband access.
The persistent lack of broadband access for many Americans is costly for individuals, families, communities and the nation. Many aspects of day-to-day life, including work, shopping, education, accessing medical care and entertainment now require broadband access, and large segments of the populations are simply cut off from taking advantage of the resulting efficiencies.
Today the lack of broadband access results in increased costs for a wide variety of reasons. From the perspective of individuals and families, lack of broadband access:
1. Limits access to goods and services, resulting in higher costs for households;
2. Reduces access to education and inhibits learning among children;
3. Increases job search costs, which lowers both earnings and the chance of finding a job;
4. Reduces access to health information; and
5. Increases the costs associated with household financial management.
Beyond the impact on individuals, Governmental entities incur higher costs in communicating with populations without broadband access since communications and transactions must occur via paper, mail, telephone or face-to-face contact. Digital exclusion also increases the cost of civic engagement, which reduces participation in the political process.
The lack of broadband access also constrains local, regional, and national economic performance. Communities with limited broadband penetration rates have less productive households and bear higher costs in providing public services, placing them at a competitive disadvantage. At the national level, lack of broadband access lowers national production and wealth for at least five reasons:
1. Higher job search costs lower the number of people fully employed;
2. Higher job search costs result in sub-optimal job matching and lower earnings;
3. Higher costs to employers seeking access to the labor market will limit employment;
4. Lower educational attainment will lower production compared to what could be obtained; and
5. Higher costs for private businesses providing financial, real estate and other services, with large segments cut off from these services entirely.
On the positive side, remedying digital exclusion will yield:
1. Personal Gains. Digital access results in individuals and groups directly gaining new economic, social and educational resources.
2. Reduction in Opportunity Costs. A particular form of direct gain to individuals and groups comes from reductions in opportunity costs. An activity made more efficient by online access is usually still available to those who are not online, but in vastly inferior forms: an entrepreneur who can access the Internet only from the local library when researching market opportunities, a resident who must wait in line to renew his or her driver’s license,, and a shopper who must settle for a more limited selection of goods.
3. Positive Externalities. The term “externalities” describes a situation in which the full costs or benefits of an action are not borne by those taking the action. Universal broadband access would result in many positive externalities: new connectivity helps educate people, connects them more efficiently to employment opportunities and business information, and provides avenues to organize themselves around civic issues and to hold their governments accountable.
4. Positive Network Effects. A particular type of externality is known as “network effects.” Metcalfe’s Law states that the value of a telecommunications network is proportional to the square of the number of connected users of the system. Thus when a person is added to the network, all network members are positively affected. An important enhancement to personal and commercial wellbeing that is provided by the Internet is the ability to easily and efficiently connect to a broader network of users. Remedying digital exclusion adds to that network of users, with important implications for fields such as health care, disaster and emergency response, energy management, and transportation.
Prior research on Digital Impact Group (DIG) has demonstrated that comprehensive interventions can be highly successful in bringing vulnerable populations online, with impact on families in the areas of education, employment, health, and more.
As a result of this study, we now know that investing in such programs will have major economic impact on families, communities, government, commerce and the nation as a whole.
Economic Impact Category | Estimate of Current Annual Costs of Digital Exclusion | (Intersection with FCC National Broadband Plan Priorities) | |||||
Health | Education | Economic Opportunity | Energy | Government / Civic Engagement | Public Safety | ||
Health Care | $15B | X | X | ||||
Education | $4B | X | X | ||||
Economic Opportunity | $15B | X | |||||
Civic Engagement | Too Diffuse to Quantify But Very Significant | X | |||||
E-Government | $2B | X | |||||
Energy | $100M | X | X | ||||
Transportation | $100M | X | X | ||||
Public Safety and Emergency Response | $4B | X | X | ||||
Personal Financial Management | $2.5B | X | |||||
Consumer Benefits | $5B | X | |||||
Personal Communications and Entertainment | $7.5B | X | X | ||||
Total | $55.2B |
Broadband's Impact
Lindsay Mark Lewis: As Inflation Spiked, Broadband is ‘The Dog That Didn’t Bark’
Why have internet prices remained constant while demand surges? It all boils down to investment.

There are many lessons to be learned from last year’s midterms, but Democrats should not take the results as some broad endorsement of the economic status quo. Midterm voters identified inflation as the most important issue driving their votes. And while the latest Labor Department data shows the producer price index decreasing by 0.1% in February, prices remain 4.6% higher than a year ago, which means lawmakers still have work to do to bring inflation under control.
And as they search for ideas, they may want to examine the dog that didn’t bark – in particular, the one sector of the economy that has been an interesting counternarrative to the otherwise troubling inflation story.
Home internet service is one of the few major living costs that isn’t skyrocketing. In fact, the most popular broadband speed tier one year ago actually costs 15% less today, on average.
This success story – and the bipartisan policies behind it – offers important lessons.
Remarkably, broadband prices are declining even as demand surges. The pandemic made home internet service more essential than ever for education, job opportunities and health care – all driving internet traffic 25% to 50% above pre-pandemic levels.
So why have internet prices remained constant – even declined by some measures – while demand surges? In short, it all boils down to investment.
When the pandemic cratered economic activity in the spring of 2020, executives in many industries – from lumber to oil refineries to computer chips – made the snap decision to pull back on long-term investments in new factories and manufacturing capacity. When the economy roared back, those industries couldn’t meet demand, sending prices soaring.
In the broadband industry, conversely, providers responded by investing $86 billion into their network infrastructure in 2021 – the biggest one-year total in nearly 20 years. These investments are fueling faster speeds – fixed broadband speeds are up 35% nationwide in the past 12 months – while making sure networks have the capacity to handle growing traffic needs.
This teaches us three things.
First, we should observe a Hippocratic oath and “do no harm.” America’s broadband system has thrived under a decades long bipartisan consensus for light-touch, pro-investment policies. Nearly $2 trillion in private capital built the networks that now deliver American consumers higher speeds at lower per-megabit prices than consumers enjoy in Europe, despite having to cover greater distances and more difficult terrain.
This further tells us that it’s precisely the wrong time to abandon this successful model in favor of price controls and utility-style regulation, as some House and Senate progressives have proposed. Even Democratic policy experts acknowledge that approach would be toxic for private investment.
Second, policymakers need to recognize that broadband isn’t immune from the supply chain crunches plaguing so many other sectors of the economy. Broadband buildouts are already getting delayed by shortages in fiber cable, network hardware and skilled labor. And that’s before $42 billion in federal infrastructure funding goes out the door starting next year, which will only intensify demand for these scarce supplies.
That means rural buildout projects funded by federal dollars are likely to see inflationary pressures – and take longer to complete – than Congress expected when it passed the infrastructure bill in 2021. That will put pressure on state broadband offices to be even more diligent about waste, and to emphasize reliable supply chains with experienced network builders. Bidders will also need the flexibility to buy fiber from wherever they can manage to source it, even if that means relaxing the program’s strict “Buy American” rules. This requires a regulator ability to do smart tweaking of rules to expedite buildouts cost-effectively.
Third, we need to help more financially struggling households get connected. Thanks to President Joe Biden’s Affordable Connectivity Program – and an agreement with 20 broadband companies – 48 million households can now get home internet service for free.
But more than a year later, just over a third of eligible households have signed up. Investing in enrollment campaigns and digital literacy training programs is the fastest way we can crank up the dial on enrollment. Relatively small investments here could pay huge dividends in bringing millions more Americans into the digital economy.
Even with these remaining challenges, the overall contours of American broadband policy – encouraging investment, competition and affordability – are working well. And as the saying goes: “If it ain’t broke, don’t fix it.” In an inflation-roiled economy that defies easy answers, we should learn from – not mess with – this all-too-rare success story.
Lindsay Mark Lewis is executive director of the Progressive Policy Institute. Contact him at llewis@ppionline.org. This piece was originally published in the Richmond Times on March 24, 2023, and is reprinted with permission.
Broadband Breakfast accepts commentary from informed observers of the broadband scene. Please send pieces to commentary@breakfast.media. The views reflected in Expert Opinion pieces do not necessarily reflect the views of Broadband Breakfast and Breakfast Media LLC.
Expert Opinion
David Strauss: How Will State Broadband Offices Score BEAD Applications?
Fiber, coax and fixed wireless network plans dependent on BEAD funding demand scrutiny.

Given the vital ways in which access to broadband enables America, adequate Internet for all is a necessary and overdue undertaking. To help close the digital divide, the Infrastructure Investment and Jobs Act includes $42.5 billion in Broadband Equity, Access and Deployment funding for the last mile. Add to this the estimated level of subgrantee matching funds and the total last mile figure rises to $64 billon, according to the BEAD Funding Allocation and Project Award Framework from ACA Connects and Cartesian.
The federal funds will be disbursed by the Department of Commerce’s National Telecommunications and Information Administration to the State Broadband Offices who will then award subgrants to service providers. On June 30, each state will find out their allocation amount. By 2024, the states will establish a competitive subgrantee process to start selecting applicants and distributing funds.
A critical element of the selection process is the methodology for scoring the technical merits of each subgrantee and their proposal. Specific assessment criteria to be used by each state are not yet set. However, the subgrantee’s network must be built to meet these key performance and technical requirements:
- Speeds of at least 100 Megabits per second (Mbps) download and 20 Mbps upload
- Latency low enough for “reasonably foreseeable, real-time interactive applications”
- No more than 48 hours of outage a year
- Regular conduit access points for fiber projects
- Begin providing service within four years of subgrant date
What level of scrutiny will each state apply in evaluating the technical merits of the applicants and their plans?
Based on our conversations with a number of state broadband leaders, the answers could be as varied as the number of states. For example, some states intend to rigorously judge each applicant’s technical capability, network design and project readiness. In contrast, another state believes that a deep upfront assessment is not needed because the service provider will not receive funds until certain operational milestones are met. Upon completion, an audit of the network’s performance could be implemented.
We, at Broadband Success Partners, are a bit biased about the level of technical scrutiny we think the states should apply. Having assessed over 50 operating and planned networks for private sector clients, we appreciate the importance of a thorough technical assessment. Our network analyses, management interviews and physical inspections have yielded a valuable number of dos and don’ts. By category, below are some of the critical issues we’ve identified.
Network Planning & Design
- Inadequate architecture, lacking needed redundancy
- Insufficient network as-built diagrams and documentation
- Limited available fiber with many segments lacking spares
Network Construction
- Unprotected, single leased circuit connecting cities to network backbone
- Limited daisy-chained bandwidth paths on backhaul network
- Lack of aerial slack storage, increasing repair time and complexity
Network Management & Performance
- Significant optical ground wire plant, increasing potential maintenance cost
- Internet circuit nearing capacity
- Insufficient IPv4 address inventory for planned growth
Equipment
- Obsolete passive optical network equipment
- Risky use of indoor optical network terminals in outdoor enclosures
- Sloppy, untraceable wiring
Technical Service / Network Operations Center
- Technical staff too lean
- High labor rate for fiber placement
- Insufficient NOC functionality
While the problems we uncover do not always raise to the level of a red flag, it happens often enough to justify this exercise. Our clients who invest their own capital in these networks certainly think so. The same should hold true for networks funded with taxpayer money. Fiber, coax and fixed wireless network plans dependent on BEAD funding demand serious scrutiny.
David Strauss is a Principal and Co-founder of Broadband Success Partners, the leading broadband consulting firm focused exclusively on network evaluation and technical due diligence. This piece is exclusive to Broadband Breakfast.
Broadband Breakfast accepts commentary from informed observers of the broadband scene. Please send pieces to commentary@breakfast.media. The views reflected in Expert Opinion pieces do not necessarily reflect the views of Broadband Breakfast and Breakfast Media LLC.
Expert Opinion
Raul Katz: Can Investments in Robust Broadband Help States Limit the Downside of Recession?
If managed effectively, the BEAD program could play a key role in allowing our economy to weather the storms ahead.

The United States economy is still undergoing persistent inflation rates, high interest rates, and stock market volatility. According to a Wall Street Journal survey conducted in January, economists put the probability of a recession at 61 percent.
Simultaneously, we are also on the eve of the largest federal broadband funding distribution in American history. All 50 U.S. states have begun formulating plans to help connect their communities through the $42.5 billion Broadband Equity, Access and Deployment Program, and its funds are expected to be distributed within months. That, coupled with the Affordable Connectivity Program and other initiatives designed to subsidize broadband access, will play a critical role in connecting every American to the internet. This once-in-a-generation investment in building more robust and resilient broadband networks can help states weather the coming economic storm. To learn how, we simply need to look back to March 2020.
When the COVID-19 pandemic initially cratered the economy, states that had a higher rate of fixed broadband penetration were more insulated from its disruptive effects. Simply put, better-connected states had more resilient economies according to a study I authored for Network:On. In a separate study, by using an economic growth model that accounts for the role fixed broadband plays in mitigating the societal losses resulting from the pandemic, I also found that more connected societies exhibit higher economic resiliency during a pandemic-induced disruption.
In the study conducted for Network:On, we documented that U.S. states with higher broadband adoption rates were able to counteract a larger portion of the economic losses caused by the pandemic than states with lower broadband adoption rates. The states most adversely affected by the pandemic, such as Arkansas and Mississippi, were those exhibiting lower broadband penetration rates. Conversely, states with higher broadband penetration, such as Delaware and New Jersey, were able to mitigate a large portion of losses, as connectivity levels allowed for important parts of the economy to continue functioning during lockdowns.
Nationally, if the entire U.S. had penetration figures equal to those of the more connected states during the pandemic, the GDP would have contracted only one percent— a much softer recession than the actual 2.2 percent. These findings show that investments in closing the digital divide and ensuring everyone can access a high-speed Internet connection are critical to building economic resilience.
Today, wide penetration rate disparities exist between states — such as Delaware’s rate of 91.4 percent compared to Arkansas’ rate of 39.7 percent. Because of this, public authorities should focus on creating policy frameworks that allow operators to spur infrastructure deployments and find the optimal technological mixes to deliver the highest performance to users.
Broadband access matters. It doesn’t exist in a vacuum and is crucial to an area’s economic health. As state broadband offices around the country prepare to deploy BEAD funding, they must remember that broadband access and adoption are imperative to building economic resiliency.
Beyond my own study, a review of the research examining the economic impact of digital technologies over the past two decades confirms that telecommunications and broadband positively impact economic growth, employment, and productivity. This reinforces how consequential these government investments in broadband infrastructure and adoption are to protecting America’s economic health.
The BEAD program still has its challenges, but if managed effectively, it could play a key role in allowing our economy to weather the storms ahead.
Dr. Raul Katz is the president at Telecom Advisory Services LLC and author of the study: The Role of Robust Broadband Infrastructure in Building Economic Resiliency During the COVID-19 Pandemic. This piece is exclusive to Broadband Breakfast.
Broadband Breakfast accepts commentary from informed observers of the broadband scene. Please send pieces to commentary@breakfast.media. The views reflected in Expert Opinion pieces do not necessarily reflect the views of Broadband Breakfast and Breakfast Media LLC.
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