Connect with us

FCC

Verizon to Pay More Than $25M for Hitting Consumers With ‘Mystery Fees’

WASHINGTON, October 28, 2010 – The Federal Communications Commission’s Enforcement Bureau hit Verizon Wireless with a record $25 million payment to the government for mystery fees the company charged its customers during the last several years.

Published

on

WASHINGTON, October 28, 2010 – The Federal Communications Commission’s Enforcement Bureau hit Verizon Wireless with a record $25 million payment to the government for mystery fees the company charged its customers during the last several years.

In addition to Verizon’s payment to the U.S. Treasury, the company will refund a minimum of $52.8 million to approximately 15 million customers and ensure that consumers are no longer charged these fees.

“Mystery solved: today’s settlement with Verizon Wireless is about making things right and putting consumers back in the driver’s seat,” said Michele Ellison, chief of the FCC’s Enforcement Bureau. “Today’s settlement requires Verizon Wireless to make meaningful business reforms, prevent future overcharges, and provide consumers clear, easy-to-understand information about their choices. I am gratified by the cooperation of the Verizon Wireless team in the face of these issues, and pleased they are taking the high road.”

The bureau began investigating Verizon Wireless in January after large numbers of consumer complaints and press reports about unexplained data charges. The investigation focused on “pay-as-you-go” data fees — charges of $1.99 per megabyte that apply to Verizon Wireless customers who do not subscribe to a data package or plan.

The investigation found that approximately 15 million of these pay-as-you-go customers were or may have been overcharged for data usage over the course of three years, from November 2007 to the present.

“Today’s consent decree sends a clear message to American consumers: The FCC has got your back,” said FCC Chairman Julius Genachowski. “People shouldn’t find mystery fees when they open their phone bills, and they certainly shouldn’t have to pay for services they didn’t want and didn’t use. In these rough economic times, every $1.99 counts.”

Broadband Breakfast is a decade-old news organization based in Washington that is building a community of interest around broadband policy and internet technology, with a particular focus on better broadband infrastructure, the politics of privacy and the regulation of social media. Learn more about Broadband Breakfast.

FCC

Former FCC Chairmen Hope for Rebirth of Tax Certificate That Bolstered Minority Voices on Broadcast

Recent conversations about revamping the program are inspired by the possibility of growth in diversity in broadcasting.

Published

on

Former FCC chairman Richard Wiley

WASHINGTON, October 28, 2010 – The Federal Communications Commission’s Enforcement Bureau hit Verizon Wireless with a record $25 million payment to the government for mystery fees the company charged its customers during the last several years.

In addition to Verizon’s payment to the U.S. Treasury, the company will refund a minimum of $52.8 million to approximately 15 million customers and ensure that consumers are no longer charged these fees.

“Mystery solved: today’s settlement with Verizon Wireless is about making things right and putting consumers back in the driver’s seat,” said Michele Ellison, chief of the FCC’s Enforcement Bureau. “Today’s settlement requires Verizon Wireless to make meaningful business reforms, prevent future overcharges, and provide consumers clear, easy-to-understand information about their choices. I am gratified by the cooperation of the Verizon Wireless team in the face of these issues, and pleased they are taking the high road.”

The bureau began investigating Verizon Wireless in January after large numbers of consumer complaints and press reports about unexplained data charges. The investigation focused on “pay-as-you-go” data fees — charges of $1.99 per megabyte that apply to Verizon Wireless customers who do not subscribe to a data package or plan.

The investigation found that approximately 15 million of these pay-as-you-go customers were or may have been overcharged for data usage over the course of three years, from November 2007 to the present.

“Today’s consent decree sends a clear message to American consumers: The FCC has got your back,” said FCC Chairman Julius Genachowski. “People shouldn’t find mystery fees when they open their phone bills, and they certainly shouldn’t have to pay for services they didn’t want and didn’t use. In these rough economic times, every $1.99 counts.”

Continue Reading

5G

FCC Commissioner Carr Discusses Benefits Of “Light Touch” Regulation And Open RAN

Carr credited the U.S.’s success in telecom to policies that were implemented by the FCC under the Trump administration.

Published

on

FCC Commissioner Brendan Carr

WASHINGTON, October 28, 2010 – The Federal Communications Commission’s Enforcement Bureau hit Verizon Wireless with a record $25 million payment to the government for mystery fees the company charged its customers during the last several years.

In addition to Verizon’s payment to the U.S. Treasury, the company will refund a minimum of $52.8 million to approximately 15 million customers and ensure that consumers are no longer charged these fees.

“Mystery solved: today’s settlement with Verizon Wireless is about making things right and putting consumers back in the driver’s seat,” said Michele Ellison, chief of the FCC’s Enforcement Bureau. “Today’s settlement requires Verizon Wireless to make meaningful business reforms, prevent future overcharges, and provide consumers clear, easy-to-understand information about their choices. I am gratified by the cooperation of the Verizon Wireless team in the face of these issues, and pleased they are taking the high road.”

The bureau began investigating Verizon Wireless in January after large numbers of consumer complaints and press reports about unexplained data charges. The investigation focused on “pay-as-you-go” data fees — charges of $1.99 per megabyte that apply to Verizon Wireless customers who do not subscribe to a data package or plan.

The investigation found that approximately 15 million of these pay-as-you-go customers were or may have been overcharged for data usage over the course of three years, from November 2007 to the present.

“Today’s consent decree sends a clear message to American consumers: The FCC has got your back,” said FCC Chairman Julius Genachowski. “People shouldn’t find mystery fees when they open their phone bills, and they certainly shouldn’t have to pay for services they didn’t want and didn’t use. In these rough economic times, every $1.99 counts.”

Continue Reading

Education

FCC Chairwoman Jessica Rosenworcel Unveils Proposed Rules for Emergency Connectivity Fund

Acting FCC Chairwoman Jessica Rosenworcel on Friday released rules for the Emergency Connectivity Fund, answering many questions about the program.

Published

on

Photo of Jessica Rosenworcel from the FCC

WASHINGTON, October 28, 2010 – The Federal Communications Commission’s Enforcement Bureau hit Verizon Wireless with a record $25 million payment to the government for mystery fees the company charged its customers during the last several years.

In addition to Verizon’s payment to the U.S. Treasury, the company will refund a minimum of $52.8 million to approximately 15 million customers and ensure that consumers are no longer charged these fees.

“Mystery solved: today’s settlement with Verizon Wireless is about making things right and putting consumers back in the driver’s seat,” said Michele Ellison, chief of the FCC’s Enforcement Bureau. “Today’s settlement requires Verizon Wireless to make meaningful business reforms, prevent future overcharges, and provide consumers clear, easy-to-understand information about their choices. I am gratified by the cooperation of the Verizon Wireless team in the face of these issues, and pleased they are taking the high road.”

The bureau began investigating Verizon Wireless in January after large numbers of consumer complaints and press reports about unexplained data charges. The investigation focused on “pay-as-you-go” data fees — charges of $1.99 per megabyte that apply to Verizon Wireless customers who do not subscribe to a data package or plan.

The investigation found that approximately 15 million of these pay-as-you-go customers were or may have been overcharged for data usage over the course of three years, from November 2007 to the present.

“Today’s consent decree sends a clear message to American consumers: The FCC has got your back,” said FCC Chairman Julius Genachowski. “People shouldn’t find mystery fees when they open their phone bills, and they certainly shouldn’t have to pay for services they didn’t want and didn’t use. In these rough economic times, every $1.99 counts.”

Continue Reading

Recent

Signup for Broadband Breakfast

Get twice-weekly Breakfast Media news alerts.
* = required field

 

Trending