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Panel Analyzes Benefits and Challenges of Cloud Computing for Government Agencies

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WASHINGTON, July 12, 2013 – A panel of experts discussed the potential for the use of cloud computing by federal agencies at an event held by the Information Technology and Innovation Foundation on Wednesday morning.

The security of cloud computing was a primary concern for many of the panelists. Matt Wood, General Manager of Data Science for Amazon Web Services, described the cooperative approach that Amazon takes to security on its cloud services. He said Amazon secures the infrastructure itself, but customers are responsible for securing its systems that utilize cloud computing.

Terry Halvorsen, Chief Information Officer of the Department of the Navy, also suggested careful consideration of what data to put in cloud storage as another solution to security concerns. Data that is accessible to the public under the Freedom of Information Act can be placed on public cloud storage without fear, he noted.

Frank Baitman, Chief Information Officer for the Department of Health and Human Services, and Joseph Klimavicz, Chief Information Officer of the National Oceanic and Atmospheric Administration, both agreed that continuous monitoring was key to secure cloud computing. With such access, federal agencies would be able to instantly identify and track any breaches of security.

Baitman also noted that the transition to cloud computing brings new security challenges that are not encountered with internal storage of data. Consequently, Halvorsen recommended a careful evaluation of the tradeoffs between those new concerns and the lower cost of cloud storage.

These lower costs were also a highlight of the discussion. Baitman pointed out that the frequent hardware and software updates that agencies currently must undergo would be eliminated by utilizing third-party cloud storage.

According to Wood, Amazon’s goal is to reduce the cost of cloud computing to such a degree that customers do not even think about the cost, much like utilities. Such low costs would allow agencies to switch from a capital expenditure model, which can be costly and unpredictable, to an operational expenditure model, which is relatively stable and cheap.

Consequently, these agencies would be more able to try new approaches with their programs, spurring innovation.

“As you move into this operational model, the cost of experimentation is much lower,” Wood said.

Cloud computing also opens the door to other innovations through practices such as open data and collaboration, as David Robinson, Chief Innovation Officer for SAP Public Sector, asserted.

“What’s really powerful is the whole new range of outcomes,” he said.

However, Halvorsen also argued that no single approach could be taken to guarantee the best next-generation government services. For example, he disputed a complaint of Rep. Gerry Connolly, D-Va., that too many agencies were failing to close and adequate number of data centers.

Halvorsen countered that total cost of data storage rather than number of data centers should be the metric for measuring the efficiency of data storage. Because many data centers are part of larger facilities, he argued that such closures would do little to cut costs. Instead, the government should look at various strategies that have been proven successful in commercial industries.

“There will not be one single answer,” Halvorsen said.

Josh Evans is a political science major at Grove City College. He is originally from Dover, Florida. An intern at the National Journalism Center in the summer of 2013, he is a Reporter for Broadband Census News and the News Editor for The Collegian at Grove City College.

Digital Inclusion

Popularity Of Telework And Telehealth Presents Unique Opportunities For A Post-Pandemic World

A survey released earlier this month illustrates opportunities for remote work and care.

Benjamin Kahn

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Screenshot of Hernan Galperin via YouTube

April 20, 2021—A survey conducted by the University of Southern California in conjunction with the California Emerging Technology Fund explored the popularity and availability of opportunities for telework and telehealth in California.

At an event hosted by USC and CETF Monday, experts dissected the survey released earlier this month to explain the implications it may have for the future. Hernán Galerpin is an Associate Professor of Communication at the Annenberg School for Communication, University of Southern California. He served as the lead investigator for the survey, which analyzed Californians’ attitudes towards their new schedules during the Covid-19 Pandemic.

The first statistic Galerpin noted was the extent of broadband growth in California between 2008 and 2021. According to the survey, in 2008, only 55 percent of Californians had broadband coverage. By 2021, the number had risen steeply to 91 percent, with 85 percent of Californian’s utilizing broadband through either a desktop, laptop, or tablet (with the rest connected exclusively through a smartphone).

This is significant because it helps to explain the next statistic Galerpin showed; according to his data, Galerpin stated that approximately 38 percent of employed adults worked remotely five days a week over the course of the pandemic, while 45 percent did not work remotely (17 percent worked between 1-4 days remotely).

When asked how many times they would like to telecommute to work, respondents were most likely to indicate a preference for what they had become accustomed to; those who worked from home five days a week had a 42 percent chance of preferring working from home 5 days a week; those who worked from home three to four days a week had a 35 percent chance of preferring a three to four day telecommute schedule; those who worked remotely one to two days per week had a 56 percent chance of favoring a one to two day telecommuting schedule.

The data collected also indicated that low-income and Hispanic workers were disproportionately unable to telecommute.

Overall, telecommuting five days a week was the most popular option, with 31 percent of total respondents favoring that arrangement. By comparison, only 18 percent of respondents favored a schedule without any telecommuting.

President and CEO of CETF Sunne Wright McPeak called this data “unprecedented,” and stated that broadband had the potential to serve as a “green strategy” that could limit the number of miles driven by employees, and ultimately reduce greenhouse gas emissions as well as other harmful pollutants. According to the data, as many as 55 percent of work commutes could be offset by a reconfigured telecommuting schedule.

The benefits of broadband did not stop there, however. Data also indicated that nearly 70 percent of Californians 65 years and older were able to utilize telehealth services, whether that was over the phone/smartphone or computer. Unsurprisingly, wealthier Californians were also more likely to benefit from telehealth services, with nearly 56 percent of low-income Californians going without telehealth, compared to 43 percent of “not low income” Californians.

An additional positive sign was that the overwhelming majority of disabled individuals were able to utilize telehealth services, with 70 percent of disabled respondents indicating that they were able to do so over the course of the pandemic.

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Education

Multilingual Digital Navigators Crucial For Inclusion

Digital liaisons who speak multiple languages can help guide multilingual communities for the digital future.

Derek Shumway

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Screenshot taken from the Net Inclusion webinar

April 19, 2021 – Encouraging multilingualism among digital navigators will help facilitate better inclusion in digital adoption, experts said last week.

Speaking Spanish is a huge plus for digital navigators in Salt Lake City, Utah, for example, as many of its focused neighborhoods needing to be connected to broadband speak the language,  said Shauna McNiven Edson, digital inclusion coordinator at Salt Lake City Public Library.

Edson and other panelists spoke last Wednesday at the 2021 Net Inclusion Webinar Series hosted by the National Digital Inclusion Alliance, a digital inclusion advocacy group on what skills are needed to become a digital navigator.

At the Salt Lake City Public Library, progress is there but challenges persist for digital inclusion and navigation. Edson said there were about 450 participants in its library program’s group for digital inclusion. However, only about 5 percent of participants, or 22 people, have adequate broadband at home. Seventy-five percent of members said they needed help finding a computer or internet-enabled deice, and 10 percent of its 450 members have contacted the library’s support staff for It issues.

Digital navigators are crucial because they connect community members with the skills and resources they need to become digitally literate and help them get adequate broadband. Navigators can be volunteers or cross-trained staff who already work in social service agencies, libraries, health, and more who offer remote and socially distant in-person guidance. 

Compared to the rest of the country, Salt Lake City is highly connected, said Edson. Every community has a unique demographic make-up, and if the communities who need access to broadband mostly speak Spanish or English or even Mandarin, there should be community anchors with highly trained digital navigators to help the underconnected.

Andrew Au, director of operations at Digital Charlotte, said digital inclusion should include adult education. Every library and public institution that offers internet services should have digital navigators available and onsite to guide individuals in their communities and offer continuing education resources to keep digital skills literacy up, he said.

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Broadband's Impact

Mentorship Instrumental To Women Involvement in Telecom Industry

Experts advise mentorship and encouragement to get more women in the industry.

Derek Shumway

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Photo of Mitsuko Herrera, center, via Montgomery County, Maryland

April 19, 2021 – A group of women were asked to rate gender equality in their workplace on a scale of 1-10. Their average score? About a four. The solution? More mentorship early in their lives.

The women, experts in network companies, spoke at the event, “Women in Broadband: Achieving zero barriers,” hosted by fiber network company Render Networks last Wednesday.

Kari Kump, director of network services at Mammoth Networks, said that in the broadband industry, she rates it a four, and in government jobs, a bit higher at five. Kump said she sees lots of women in marketing positions and non-technical managerial positions that “may oversee tech.” She said the worst gender equality in her view is at the construction site, where women “pay the bills” in the office rather than being out on site.

What’s causing gender inequality? The problem starts long before the job interview. Mitsuko Herrera, from planning and special projects for Montgomery County, said in her current work, only 2 out of 25 colleagues are women.

“The opportunity may be there, but we don’t see a lot of qualified women in the industry,” she said. Even before they reach college, women and girls need to have opportunities for engagement across various industries. Having mentors at an early age would greatly increase women participation and influence at work. In the workspace, praising women privately is just as important as praising them publicly, said Herrera. Women need to know they are supported at all times with all people.

Having better representation at the table is crucial because diverse perspectives affect industry and society for the better, said Laura Smith, vice president of people and culture at Biarri Networks. “The groups making decisions should reflect society,” she said.

And even if there is diversity, it’s not enough to have women at work for diversity’s sake—you also need to listen to that diversity and not ignore it.

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