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Verizon Under Fire from Union, City Officials in Northeast States, for Claims of Failure to Build Out Fiber

NEW YORK, October 13, 2015 – The battle between Verizon Communications and the Communications Workers of America escalated on Tuesday, as the union announced a new television advertisement slamming the broadband provider for failing to build-out its high-speed fiber-optic internet service here.

The advertisements come just ahead of a New York City Council hearing on  Wednesday that will include the administration of Mayor Bill de Blasio, customers that say they have been unable to get FiOS, and from Verizon officials.

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NEW YORK, October 13, 2015 – The battle between Verizon Communications and the Communications Workers of America escalated on Tuesday, as the union announced a new television advertisement slamming the broadband provider for failing to build-out its high-speed fiber-optic internet service here.

The advertisements come just ahead of a New York City Council hearing on  Wednesday that will include the administration of Mayor Bill de Blasio, customers that say they have been unable to get FiOS, and from Verizon officials.

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The CWA ad highlights the city’s June audit of Verizon’s FiOS build. The audit concluded that “Verizon is not in compliance with its agreement since it has not truly ‘passed’ all residential households in New York City.”

In a response to the audit, Verizon disputed the city’s conclusion. It said that it was in compliance with the terms of its 2008 franchise agreement with the city.

“The term ‘pass’ is not defined in the Agreement,” Verizon wrote in its response. “Thus, there is nothing inherent in the word itself that would require Verizon to run cable directly in front of every building in the City in order to ‘pass’ those buildings.”

“Verizon should stop breaking promises to its employees and its customers,” said Bob Master, assistant to the president of CWA district one. “Customers want FiOS and our members want a contract that maintains family-supporting jobs.”

“The fact is that Verizon continues to expand FiOS cable television services in New York City and wins new customers every day,” said Verizon spokesman Richard Young. “As of today, it’s available to more than two million New York City households and that number is increasing daily. The truth is that Verizon has deployed fiber in every City neighborhood – and that’s unlike any other communications company serving the city.”

“The union’s true goal behind this ad campaign is to try and force the company to hire more employees,” he added.

Tensions over the deployment of fiber-optic service by Verizon aren’t limited to New York City. On October 1, the mayors of 14 major cities on the east coast, including Philadelphia, Pittsburgh, Newark, Jersey City, Buffalo and Syracuse, wrote a tough letter to Verizon CEO Lowell McAdam.

“As mayors, we understand firsthand how vital broadband is the growth of our local economies and to nurturing a healthy, competitive marketplace in our state. Our residents use the internet to search for jobs, build home-based businesses, educate their children and engage in the civic life of our cities.”

“But consistently and increasingly,” the mayors continued, “our consumers have complained that FiOS service is not available to them. These are not isolated complaints – there are millions of residents in communities throughout the Northeast who have been left without service, and with no plan or promise for future resolution.”

Additionally, in August Verizon was the only major U.S. telecom company to decline federal moneys under the universal service fund to build broadband in unserved and rural areas. It had been offered $568 million over six years to do so.

Verizon has also declined to tap into New York Governor Andrew Cuomo’s $500 million New York Broadband Fund, which offers 50 percent subsidies for companies building broadband in underserved areas.

Drew Clark is the Chairman of the Broadband Breakfast Club. He tracks the development of Gigabit Networks, broadband usage, the universal service fund and wireless policy @BroadbandCensus. He is also Of Counsel with the firm of Best Best & Krieger LLP, with offices in California and Washington, DC. He works with cities, special districts and private companies on planning, financing and coordinating efforts of the many partners necessary to construct broadband infrastructure and deploy “Smart City” applications. You can find him on LinkedIN and Twitter. The articles and posts on BroadbandBreakfast.com and affiliated social media are not legal advice or legal services, do not constitute the creation of an attorney-client privilege, and represent the views of their respective authors.

Drew Clark is the Editor and Publisher of BroadbandBreakfast.com and a nationally-respected telecommunications attorney at The CommLaw Group. He has closely tracked the trends in and mechanics of digital infrastructure for 20 years, and has helped fiber-based and fixed wireless providers navigate coverage, identify markets, broker infrastructure, and operate in the public right of way. The articles and posts on Broadband Breakfast and affiliated social media, including the BroadbandCensus Twitter feed, are not legal advice or legal services, do not constitute the creation of an attorney-client privilege, and represent the views of their respective authors.

Broadband's Impact

Sunne McPeak: Achieving True Digital Equity Requires Strong Leadership and Sincere Collaboration

Collaboration between community leaders will be essential in ensuring success of the Biden infrastructure bill in California.

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The author of this Expert Opinion is Sunne Wright McPeak

This week, President Joe Biden signed the infrastructure bill, which includes $65 billion for expanding broadband deployment and access for all Americans.

The national plan is described as the most significant infrastructure upgrade in the three decades since the Cold War. “This is an opportunity to create an Eisenhower national highway system for the information age,” says a former White House National Security Council senior director.

For California – the nation’s largest state – it means a minimum $100 million for broadband infrastructure that is designed to expand high-speed internet access for at least 545,000 residents, particularly in unserved and underserved communities, according to the White House. The federal funding will support California’s $6 billion broadband infrastructure plan.

Closing the digital divide and achieving true digital equity requires strong leadership and sincere collaboration among public agencies, internet service providers and civic leaders to seize this unique opportunity to achieve strategic priorities in education, telehealth, transportation and economic development. The 2021 USC-CETF Statewide Survey on Broadband Adoption highlighted that a significant number of Californians will be left behind because they are unable to access the internet and other digital functionality needed for vital activities.

Now, the question is how to ensure the public’s funds will be used as effectively and efficiently as possible. California must implement a thoughtful, aggressive strategy that will maximize immediate impact and optimize return on investment. Separately, for several years, CETF has been calling for broadband deployment as a green strategy for sustainability; that urgency only grows in the wake of the COP26 climate meetings. As leaders begin to make historic investments, they should embrace these key principles for action:

  • Prioritize and drive infrastructure construction to the hardest-to-reach residents — rural unserved areas, tribal lands, and poor urban neighborhoods — and then connect all locations, especially anchor institutions (schools, libraries and health care facilities), along the path of deployment.
  • Require open-access fiber middle-mile infrastructure with end-user internet speeds sufficient to support distance learning and telehealth.
  • Strive to achieve ubiquitous deployment in each region to avoid cherry picking for more lucrative areas.
  • Encourage coordination among local governments and regional agencies to streamline permitting and achieve economies of scale.
  • Develop an open competitive process to achieve the most cost-effective investment of new dollars by optimizing use of existing infrastructure that ratepayers and taxpayers already have built.

To learn more, please contact Sunne Wright McPeak at sunne.mcpeak@cetfund.org

Sunne Wright McPeak is President and CEO of California Emerging Technology Fund, a statewide non-profit foundation with 15 years of experience addressing broadband issues to close the Digital Divide in California. This piece is exclusive to Broadband Breakfast.

Broadband Breakfast accepts commentary from informed observers of the broadband scene. Please send pieces to commentary@breakfast.media. The views reflected in Expert Opinion pieces do not necessarily reflect the views of Broadband Breakfast and Breakfast Media LLC. 

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Funding

Bigger Investment Needed for Next Generation 9-1-1 Services, Experts Say

Former head of NTIA said it could cost $12 billion.

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David Redl, CEO of consulting group Salt Point Strategies and former head of NTIA

WASHINGTON, November 15, 2021–– Experts at a Federal Communications Bar Association event earlier this month said the current funding allocation for next-generation 911 services is inadequate.

Currently, under the Joe Biden administration’s Build Back Better Act, the new 911 services – which will allow people to share videos, images and texts with 911 call centers – is allocated $500 million.

“It’s not enough to fully fund 911,” David Redl, CEO of consulting group Salt Point Strategies, said on the FCBA’s “What Comes Next in 911” panel on November 4. Redl was formerly the head of the Commerce Department’s telecom agency National Telecommunications and Information Administration.

Redl said the number could be “about 12 billion.” For Redl, the challenge is to address the funding gap for NG911 “when there’s skepticism in Washington and the [Federal Communications Commission and] when states have different ideas about the best way to allocate funding and best technology to use.”

Dan Henry, director of government affairs at the National Emergency Number Association, agreed.

While Henry said he’s excited about the national-level interoperability tools for call centers that will allow the ability to transfer emergency calls across states with the call’s incident file intact, the failure to get sufficient funding for NG911 puts health and safety at risk. “We’re not near what we need to get [NG911] across the finish line,” he said.

The technology to deploy NG911 is ready, added Chandy Ghosh, chief operating officer and general manager of emergency services at communications company Inteliquent. “It’s not a tech issue,” she said. Wireless clients have been testing NG911 with successful results.

Stakeholders need to communicate with government

Chris Moore, principal at consulting firm Brooks Bawden Moore, said a federal investment is required to deploy NG911. He suggested that industry stakeholders should convene to tell government what they need.

“For now we’ll get what we get, we’re going to continue to push for more funding, but it’s not going to be this round,” he said.

On October 26, the National Association of State 911 Administrators Association asked the FCC to initiate a rulemaking to assist with the implementation of NG911 by clarifying the agency’s authority to regulate the delivery of 911 services through internet protocol-based emergency networks and shift cost-bearing to service providers.

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Funding

Another $700 Million for 26 States Through the Rural Digital Opportunity Fund

Over 400,000 locations across the U.S. will get broadband in this funding wave.

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Photo by John Staley from NextTV

WASHINGTON, November 12, 2021 – The Federal Communications Commission announced Wednesday that it will authorize $709,060,159 for 26 states through its Rural Digital Opportunity Fund.

These are disbursements of the $9.2 billion that were announced in round one of the RDOF reverse auction that took place in the fall of 2020.

The rural fund supports new broadband deployment efforts for 50 broadband providers in 400,000 locations across the U.S. Much of the funding will go to nonprofit rural electric cooperatives to deploy broadband in their service areas.

But others awarded funding under the auction have already defaulted on coverage that they said they would provide as part of their winning bids.

The 26 states ready to receive Wednesday’s funding include Arizona, California, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, New Hampshire, New York, North Carolina, North Dakota, Oregon, South Dakota, Tennessee, Texas, Virginia, West Virginia, and Wisconsin.

FCC Chairwoman Jessica Rosenworcel said that the announcement “highlights the agency’s commitment to supporting even more opportunities to connect hundreds of thousands of Americans to high-speed, reliable broadband service while doing our due diligence to ensure the applicants can deliver to these unserved communities as promised.”

The Commission’s announcement comes after the FCC launched the second round of its COVID-19 Telehealth Program on Tuesday, granting $42.5 million for health care providers. This telehealth program and exceeds the FCC’s $150 million goal by reaching $166.13 million for telehealth funding.

These funding programs provide reimbursements for telecommunication and information services and connected devices the providers have purchased to continue their telehealth services. The Commission also announced $421 million on Monday to keep over 10 million students connected across the U.S. as part of the Emergency Connectivity Fund.

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