Four Essentials for Digital Inclusion Efforts
Submitted by Benton Foundation on behalf of Colin Rhinesmith on January 4, 2016 – 12:40pm
Four Essentials for Digital Inclusion Efforts
Four essential activities that are necessary to help low-income individuals and families adopt broadbandOver the last few months, I have been speaking with and visiting digital inclusion organizations across the United States to better understand local efforts to address the digital divide. Digital inclusion is a national priority in the United States. High-speed Internet access is widely recognized as a necessity for full participation in today’s society. Employers, educators, businesses, healthcare providers, and civic institutions expect people to have access to computers and broadband connectivity. However, accessible, reliable, and affordable broadband service continues to be out of reach for millions of Americans, many of whom live in low-income households. This gap in adoption of high-speed Internet and the lack of skills needed to use broadband-enabled tools in meaningful ways continue to be significant problems that policymakers, researchers, and practitioners have all focused their attention on for over a decade.
Today, digital inclusion organizations in low-income communities across the United States are working to address gaps in adoption. Many of these inclusion organizations have been working for the past twenty years to help low-income people connect to the Internet and use the content and services found there to make their lives better. More recently, citywide and regional digital inclusion initiatives have emerged to connect local efforts to broader policy initiatives at the local, state, and federal levels. Many organizations continue to face struggles due to a lack of capacity to support their digital inclusion activities and the funding needed to help low-income individuals and families gain the full benefits of high-speed Internet access.
In my conversations with and observations of eight digital inclusion organizations, I’ve identified four essential activities that are necessary to help low-income individuals and families adopt broadband in ways that are most appropriate to their personal needs and contexts:
Providing low-cost broadband: Cost continues to be a major barrier to broadband adoption. Successful interventions need to address “ability to pay” rather than “willingness to pay.” While all low-income individuals and families who participated in this study understood the value of broadband connectivity, most explained that cost remains the most significant barrier to adoption. Successful digital inclusion efforts should recognize the role that persistent poverty plays in shaping people’s abilities to access and use computers and the Internet. The findings suggest that more research is needed to understand budgeting issues and other concerns related to people’s experiences living in poverty.
Connecting digital literacy training with relevant content and services: Many digital inclusion organizations have developed innovative digital literacy training strategies to assist those who do not feel the Internet is relevant to them as well as those who already understand the importance of the Internet to their everyday lives. Many organizations also provide mobile digital literacy training in which they go outside their physical walls to reach people in places that are convenient to them.
Making low-cost computers available: Low-cost or free computers are often just as important as having access to low-cost or free Internet options, particularly for people in low-income communities. Digital inclusion organizations have embraced this reality by refurbishing older computers and making them available to low-income people for free or at a reduced cost. Some digital inclusion organizations also provide ongoing technical support to residents who need the social and technical assistance to keep their computers up and running—and connected online—over time.
Operating public access computing centers: Many digital inclusion organizations also maintain public access computing facilities that allow residents to access technology in places in which they feel comfortable and supported. These spaces also complement the digital literacy classes that are often offered in the same location. Low-income individuals and families value public access computing centers because they are often in convenient locations and have helpful staff that provide them with one-on-one support with computers and broadband Internet access.
My research also identifies a networked model of meaningful broadband adoption, which includes the important role that community partners play in working together with digital inclusion organizations. These partners include schools, healthcare providers, public libraries, local governments and city agencies, as well as organizations that work with ISPs to provide low-cost Internet options to low-income individuals and families. In short, my research also highlights:
The importance of citywide and regional initiatives: All of the organizations I spoke with identified the importance of citywide and regional digital inclusion initiatives and indicated the strength in coming together with other community partners and collaborators to support digital inclusion activities and share best practices. However, funding remains an issue to support these broader digital inclusion coalitions.
Concerns about program sustainability: No one or mix of commercial providers delivers the full suite of access, computing, and training that non-adopters need to take advantage of the content and services broadband has to offer. Moreover, most organizations that participated in this study expressed a concern that funding for organizations is limited. More funding and support are needed for all organizations in this study that are connecting low-income residents to low-cost Internet, digital literacy training, low-cost computers, and public access computing.
The need for outcomes-based evaluation: Most of the digital inclusion organizations that participated in this study did not have outcomes-based evaluation frameworks. However, all recognized the importance of having one. One of the surprising findings from the study was the need for outcomes-based evaluation frameworks at both the organizational and citywide/regional levels. This remains a need in many of the organizations studied.
Digital inclusion and broader policy goals: This report also joins other researchers who have argued that digital inclusion needs to be connected to broader policy issues in order to show the impacts of digital inclusion and meaningful broadband adoption initiatives.
The goal of my research is to help policymakers at the local, state, and federal levels, as well as researchers, practitioners, and other key stakeholders, gain a deeper understanding of how digital inclusion organizations and their community partners can be successful in their efforts to promote meaningful broadband adoption. Rather than focusing solely on the human-to-computer interactions, meaningful broadband adoption emphasizes the human-to-human interactions that are most helpful to individuals and families. Poverty is intimately connected to the challenges facing low-income people in adopting broadband Internet at home. By looking outside the home and into the community, digital inclusion researchers and policymakers can gain a deeper understanding of the important role that community-based and social service organizations, as trusted community assets, play in helping people gain access to technology in meaningful ways that reflect their everyday experiences with poverty.
Digital Inclusion and Meaningful Broadband Adoption Initiatives is available at benton.org/broadband-inclusion-adoption-report In the coming days, I’ll be sharing more about the findings of my research.
Sourced through Scoop.it from: www.benton.org
Important contribution to digital literacy by Colin Rhinesmith.
Popularity Of Telework And Telehealth Presents Unique Opportunities For A Post-Pandemic World
A survey released earlier this month illustrates opportunities for remote work and care.
April 20, 2021—A survey conducted by the University of Southern California in conjunction with the California Emerging Technology Fund explored the popularity and availability of opportunities for telework and telehealth in California.
At an event hosted by USC and CETF Monday, experts dissected the survey released earlier this month to explain the implications it may have for the future. Hernán Galerpin is an Associate Professor of Communication at the Annenberg School for Communication, University of Southern California. He served as the lead investigator for the survey, which analyzed Californians’ attitudes towards their new schedules during the Covid-19 Pandemic.
The first statistic Galerpin noted was the extent of broadband growth in California between 2008 and 2021. According to the survey, in 2008, only 55 percent of Californians had broadband coverage. By 2021, the number had risen steeply to 91 percent, with 85 percent of Californian’s utilizing broadband through either a desktop, laptop, or tablet (with the rest connected exclusively through a smartphone).
This is significant because it helps to explain the next statistic Galerpin showed; according to his data, Galerpin stated that approximately 38 percent of employed adults worked remotely five days a week over the course of the pandemic, while 45 percent did not work remotely (17 percent worked between 1-4 days remotely).
When asked how many times they would like to telecommute to work, respondents were most likely to indicate a preference for what they had become accustomed to; those who worked from home five days a week had a 42 percent chance of preferring working from home 5 days a week; those who worked from home three to four days a week had a 35 percent chance of preferring a three to four day telecommute schedule; those who worked remotely one to two days per week had a 56 percent chance of favoring a one to two day telecommuting schedule.
The data collected also indicated that low-income and Hispanic workers were disproportionately unable to telecommute.
Overall, telecommuting five days a week was the most popular option, with 31 percent of total respondents favoring that arrangement. By comparison, only 18 percent of respondents favored a schedule without any telecommuting.
President and CEO of CETF Sunne Wright McPeak called this data “unprecedented,” and stated that broadband had the potential to serve as a “green strategy” that could limit the number of miles driven by employees, and ultimately reduce greenhouse gas emissions as well as other harmful pollutants. According to the data, as many as 55 percent of work commutes could be offset by a reconfigured telecommuting schedule.
The benefits of broadband did not stop there, however. Data also indicated that nearly 70 percent of Californians 65 years and older were able to utilize telehealth services, whether that was over the phone/smartphone or computer. Unsurprisingly, wealthier Californians were also more likely to benefit from telehealth services, with nearly 56 percent of low-income Californians going without telehealth, compared to 43 percent of “not low income” Californians.
An additional positive sign was that the overwhelming majority of disabled individuals were able to utilize telehealth services, with 70 percent of disabled respondents indicating that they were able to do so over the course of the pandemic.
Multilingual Digital Navigators Crucial For Inclusion
Digital liaisons who speak multiple languages can help guide multilingual communities for the digital future.
April 19, 2021 – Encouraging multilingualism among digital navigators will help facilitate better inclusion in digital adoption, experts said last week.
Speaking Spanish is a huge plus for digital navigators in Salt Lake City, Utah, for example, as many of its focused neighborhoods needing to be connected to broadband speak the language, said Shauna McNiven Edson, digital inclusion coordinator at Salt Lake City Public Library.
Edson and other panelists spoke last Wednesday at the 2021 Net Inclusion Webinar Series hosted by the National Digital Inclusion Alliance, a digital inclusion advocacy group on what skills are needed to become a digital navigator.
At the Salt Lake City Public Library, progress is there but challenges persist for digital inclusion and navigation. Edson said there were about 450 participants in its library program’s group for digital inclusion. However, only about 5 percent of participants, or 22 people, have adequate broadband at home. Seventy-five percent of members said they needed help finding a computer or internet-enabled deice, and 10 percent of its 450 members have contacted the library’s support staff for It issues.
Digital navigators are crucial because they connect community members with the skills and resources they need to become digitally literate and help them get adequate broadband. Navigators can be volunteers or cross-trained staff who already work in social service agencies, libraries, health, and more who offer remote and socially distant in-person guidance.
Compared to the rest of the country, Salt Lake City is highly connected, said Edson. Every community has a unique demographic make-up, and if the communities who need access to broadband mostly speak Spanish or English or even Mandarin, there should be community anchors with highly trained digital navigators to help the underconnected.
Andrew Au, director of operations at Digital Charlotte, said digital inclusion should include adult education. Every library and public institution that offers internet services should have digital navigators available and onsite to guide individuals in their communities and offer continuing education resources to keep digital skills literacy up, he said.
Mentorship Instrumental To Women Involvement in Telecom Industry
Experts advise mentorship and encouragement to get more women in the industry.
April 19, 2021 – A group of women were asked to rate gender equality in their workplace on a scale of 1-10. Their average score? About a four. The solution? More mentorship early in their lives.
The women, experts in network companies, spoke at the event, “Women in Broadband: Achieving zero barriers,” hosted by fiber network company Render Networks last Wednesday.
Kari Kump, director of network services at Mammoth Networks, said that in the broadband industry, she rates it a four, and in government jobs, a bit higher at five. Kump said she sees lots of women in marketing positions and non-technical managerial positions that “may oversee tech.” She said the worst gender equality in her view is at the construction site, where women “pay the bills” in the office rather than being out on site.
What’s causing gender inequality? The problem starts long before the job interview. Mitsuko Herrera, from planning and special projects for Montgomery County, said in her current work, only 2 out of 25 colleagues are women.
“The opportunity may be there, but we don’t see a lot of qualified women in the industry,” she said. Even before they reach college, women and girls need to have opportunities for engagement across various industries. Having mentors at an early age would greatly increase women participation and influence at work. In the workspace, praising women privately is just as important as praising them publicly, said Herrera. Women need to know they are supported at all times with all people.
Having better representation at the table is crucial because diverse perspectives affect industry and society for the better, said Laura Smith, vice president of people and culture at Biarri Networks. “The groups making decisions should reflect society,” she said.
And even if there is diversity, it’s not enough to have women at work for diversity’s sake—you also need to listen to that diversity and not ignore it.
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