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UTOPIA Fiber Announces Partnerships with Morgan, Utah, Idaho Falls, and Other Cities

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Photo of Ty Bailey, Morgan City Manager, in front of UTOPIA Fiber hut under construction in fall 2019 by Drew Clark

Exciting things are happening at UTOPIA Fiber. The network, the largest operational open-access network in the United States, is in a period of major growth and expansion.

The network has been working to get fiber extended to every home and business within its 11 member cities. Here is a breakdown of the some of the network’s most noteworthy progress:

  • The Morgan City Council this week unanimously voted to partner with UTOPIA Fiber to improve internet service throughout their city. Morgan is a small, rural community in Utah with approximately 1,600 homes that will soon have better connectivity than major U.S. cities. Faster and more reliable internet connections will make a significant impact on their local businesses and community, which includes over 150 home-based businesses. By the end of spring 2020, it is anticipated that all businesses and residents in Morgan to have access to UTOPIA Fiber internet.
  • Big news for Orem: UTOPIA Fiber has completed all of the OR009 precint. Now, about 250 additional homes in Orem, Utah, can sign up for the fastest speeds in the country. If you live in this area of Orem, you can sign up here. Or call UTOPIA Fiber’s customer service department at 801-613-3880. For all other areas of Orem, view UTOPIA Fiber availability maps and build-out timelines for information on when you will be able to sign up.
  • Due to strong demand, Payson City, Utah, has decided to expedite their UTOPIA Fiber timeline and will see more footprints open there by the end of the year. Payson residents cand view UTOPIA Fiber service mapsbuild-out timelines, and information on how to sign up for services.
  • UTOPIA Fiber has started building in West Point, Utah, and will be able to service its first customers there in spring of 2020.
  • Layton, Utah, has also decided to expedite their timeline. Due to a super-fast build out, UTOPIA Fiber is well ahead of schedule and will complete its entire footprints in Layton by the end of 2019.
  • Idaho Falls Fiber in Idaho Falls, Idaho, has voted to extend its high-speed fiber network to the entire city. UTOPIA Fiber is the operational partner of Idaho Falls Fiber, and will continue to support their success and development.

About UTOPIA Fiber

The Utah Telecommunication Open Infrastructure Agency (UTOPIA) is a community-owned fiber optic network utilizing light to transfer information, making it the fastest communication and data transfer technology in use today. Created by a group of Utah cities, UTOPIA Fiber supports open-access and promotes competition in all telecommunication services. For more information, contact Kim McKinley, Chief Marketing Officer, UTOPIA Fiber.

Broadband Breakfast is a decade-old news organization based in Washington that is building a community of interest around broadband policy and internet technology, with a particular focus on better broadband infrastructure, the politics of privacy and the regulation of social media. Learn more about Broadband Breakfast.

Open Access

UTOPIA Fiber Completes Payson City Project and Publishes Results of Customer Feedback Survey

UTOPIA customers deep in red states favor net neutrality by a wide margin.

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A photo of a fiber installer courtesy UTOPIA Fiber

November 29, 2021 – UTOPIA Fiber announced the completion of a fiber-optic internet network in one of its original 11 cities of Payson, Utah, on November 22.

All 20,000 residents and businesses in Payson City, Utah, have access to UTOPIA’s all fiber, open-access model, according to UTOPIA Fiber. Payson is the eighth of the original group of 11 cities to finalize its broadband infrastructure deployments.

“The original cities were visionaries before their time,” said UTOPIA Fiber Chief Marketing Officer Kimberly McKinley. “We need to give a lot of credit to Payson. Back in 2002, 2004, when UTOPIA was getting off the ground, they saw the benefit of our model.”

“They saw the vision and where the future was headed almost 20 years ago.”

Today, UTOPIA Fiber is deploying broadband infrastructure in 17 cities across Utah and southern Idaho. UTOPIA Fiber Executive Director Roger Timmerman said that the three remaining original cities will have their projects completed by the end of 2022.

UTOPIA’s model is entirely funded through subscriber revenue, at no cost to taxpayers. Based on UTOPIA’s recent surveys, the subscribers in question view the service as a worthy investment.

Annual customer feedback survey

Also, on Oct. 27, UTOPIA Fiber released the results of their annual customer feedback survey. Among other statistics, UTOPIA Fiber reported that the number of customers working from home had increased by more than 230 percent since the outset of the COVID-19 pandemic.

Additionally, while legislators around the country squabble over how to define broadband – whether it ought to be 100 Megabits per second (Mbps) download and 20 Mbps upload, or 100 Mbps symmetrical, nearly half of UTOPIA’s customers purchased speeds over 1 Gigabits per second, which is 10 times faster than 100 Mbps.

Customers need faster speeds to address the myriad services that simply did not exist in the past, many believe. For example, 68 percent of customers are subscribed to a streaming service that did not exist three years ago, and the use of home security connected to the internet rose by 71 percent since 2018.

And 83 percent of consumers stated that they were glad they had invested in UTOPIA, 76 percent stated it had improved their quality of life, and 75 percent said their community is better because of UTOPIA.

In addition to high levels of customer satisfaction, UTOPIA also found that consumers were strongly in favor of net neutrality policies, with 92 percent of respondents indicating as much.

“A few years back we saw an influx of customers that came over to the UTOPIA system because that our providers are net neutral,” said McKinley. “I think that that speaks to people who want more privacy and control over their user experience. I think that is what we’re seeing at UTOPIA Fiber.”

Despite being generally favorable toward the practice up through the Obama Administration, net neutrality was struck down in the U.S. in 2017 by the Trump Administration’s FCC led by Ajit Pai. Though conservatives have historically portrayed net neutrality as an example of government overreach, McKinley argues that Utah is an example of why this issue should not be a partisan one.

“[This data] shows that people do not want to be beholden to big telcos who have control of their entire user experience. I think our survey proves more than anything that this is a bipartisan topic, and this is not a blue versus red discussion,” she said. “[Consumers] just want better.”

UTOPIA Fiber is a sponsor of Broadband Breakfast.

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Open Access

Bristol, Connecticut, Considers Using Rescue Plan Funds For Citywide Open Access Network

City’s technology staff has been working with a consultant to draft design recommendations for the fiber network.

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Bristol Mayor Jeff Caggiano, who won election on November 2 and was inaugurated on November 8.

November 10, 2021 – Across New England, local-controlled, publicly-owned internet infrastructure is on the rise — from Bar Harbor, Maine to the Berkshires of Massachusetts. In Connecticut, however, it’s a different story. The Constitution State is a municipal broadband desert.

That may be changing, however, as Bristol (pop. 60,000) inches closer to becoming the first city in Connecticut to transform itself into a fountain of community-owned connectivity as city officials consider whether to use its federal American Rescue Plan Act (ARPA) funds to build a citywide open access fiber network. With $28 million in ARPA funds at its disposal, city officials have been in a months-long process of deciding how much, if any, of that money should be spent building fiber optic infrastructure.

The city’s chief technology staff has been working with a consultant to draft design recommendations for the network, which were anticipated to be presented to both City Council and the Financial Board in August or September.

“That plan has been completed but has not been presented to City officials as of yet,” City Chief Information Officer Scott Smith told ILSR in an email. “The consultants would like to present their plan in person to City officials and so we thought it might be more prudent to have them present it at an upcoming meeting of the Mayor’s ARPA Task Force. We are hoping that we can use some of the ARPA funds to fund a portion of this broadband buildout, especially in the areas of the City where we have a significant digital divide.”

Building this infrastructure would increase competition and address local concerns about the lack of reliable, affordable, high-speed internet access.

“With the covid pandemic, it catapulted it to the top (of concerns),” Smith told the Bristol Press. “We have a digital divide issue in Bristol that is quite large.”

Currently, there are no fiber options available in Bristol, with Comcast, Frontier, Viasat, and HughesNet offering only cable, DSL, and satellite. And while, BroadbandNow reports that Comcast’s highest service tier offers gig speed connectivity in the region, we know that privately-owned infrastructure does not mean universal access. It’s not accessible if you can’t afford it.

The city has been surveying residents about their interest in having the city facilitate more options for internet access, with more than 500 respondents as of August.

In Bristol’s 2022 Capital Budget Summary it says:

“The City continues to pursue the feasibility of a potential city-wide network and has appropriated $250,000 of ARPA funds to evaluate an open access fiber broadband network for internet service providers to use to provide services to businesses and households of Bristol. The 2021 appropriation of $100,000 is being used to provide an overall plan and feasibility study to see if this network is sustainable and if the community wants it.”

“The city built its own fiber network to connect all its buildings and the schools,” the City Chief Information Officer Scott Smith told the Bristol Press. “We already run one connected to the poles. We’re looking to try and use that as much as we can and expand that fiber out into the neighborhoods around the schools and around the city buildings with the ultimate goal of reaching the whole town.”

While the timeline is unclear, the fact that the city is seriously considering how to create a more competitive broadband market is unmistakable.

“We’re not going to become an ISP. We’d ask Internet Service Providers to compete over the infrastructure. The competition would bring down prices,” then-Mayor Ellen Zoppo-Sassu told the Hartford Courant earlier this year. (Zoppo-Sassu lost her reelection bid for mayor this month to Republican challenger Jeff Caggiano, who was inaugurated on November 8, 2021.)

Municipal broadband networks are virtually non-existent in Connecticut, though Plainville started construction on an Institutional Network (I-Net) this summer. If Bristol follows through with building an open access fiber network and is successful, it would provide a powerful example for other communities in the state and potentially inspire local governments in other parts of the state to follow suit.

Editor’s Note: This piece was authored by Maren Machles, a reporter for the Institute for Local Self Reliance’s Community Broadband Network Initiative. Originally appearing at MuniNetworks.org on October 29, 2021, the piece is republished with permission.

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Open Access

British Telecoms Are Aligning with Emerging U.S. Position on Open RAN Adoption

Open RAN adoption is said to save telecoms money and boost security, as providers are forced to move off Huawei.

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Howard Watson, chief technology officer of BT Group

October 18, 2021 – Howard Watson, chief technology officer of telecommunications company BT Group, spoke on Wednesday at the Broadband World Forum about the future of the UK’s network infrastructure, including removing Huawei’s equipment from their networks and developing open radio access networks for wider use.

Speaking at the opening session titled “Building an innovative converged network infrastructure for the UK,” Watson discussed the challenges and possibilities for offering fast, secure broadband and offered O-RAN as a solution for wider connectivity.

Watson discussed utilizing open RAN to facilitate greater interoperability between vendors’ equipment, as it opens the market to more technologies due to its open configuration. The concept advocates for a more open radio access network than provided today, which is held by fewer vendors.

The Federal Communications Commission has pushed for ways to develop open RAN to minimize network security risk, as the movement has gained significant momentum since Huawei was banned over the past 18 months. FCC Acting Commissioner Jessica Rosenworcel has described open RAN as having “extraordinary potential for our economy and national security.”

“When customers go back into the office, the infrastructure they left behind must have key growth” Watson said, referencing the shift in office culture toward remote work during the COVID-19 pandemic.

“Expectations of customers change,” Watson said, adding that “they expect broadband to be always on, they expect high bandwidth.” Above all, “they expect investment no matter the cost.”

BT is seeking to deploy to 90 percent coverage in the UK by 2028.

On the sidelines of his keynote address, Watson noted BT’s progress in limiting Huawei products to 35 percent of an operator’s fiber access footprint by 2023. The UK government requires that Huawei’s equipment must be removed entirely by the end of 2027. The UK considers Huawei a “high risk” vendor for its network infrastructure.

However, BT is waiting for Huawei’s equipment to grow old before replacing it, Watson said. “Our intention is to ensure that we get the full economic life out of the Huawei [products] that we have deployed,” he said. He said BT believes the products can be used until 2031 or later.

“We’re in talks with government about that timeline” Watson said.

Panel discussion about European fiber investment

Watson said that “densification” happens in areas that are fiber rich, so “providing fiber to smaller cell sites is naturally an evolution.”

He said that BT is looking at a range of alternatives including Wi-Fi solutions to getting 1 Gigabit per second (Gbps) capability to household through open architecture-based solutions.

In addition to Watson, a panel focused on the investment parameters for fiber investment featuring officials from Macquarie Group and Eurofiber.

The panel focused on investment challenges and strategies for broadband infrastructure investment and  discussed an opportunistic vision for broadband deployment. Speaking of more mature market with a history of broadband adoption, Macquarie Managing Director Oliver Bradley asked how providers could transition to more efficiency and maximizing the value of an existing network.

Among the principal drivers for investment include co-investing and deregulation, he said.

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