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Digital Inclusion

The Coronavirus Means That Americans Need Free and Low-Cost Broadband Now More Than Ever

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March 23, 2020 – As Americans shoulder on in self-quarantine, one thing is painfully clear — America needs a quick and stable solution to connecting the millions who do not have broadband access.

That was the conclusion that emerged from a panel of experts and practitioners working in broadband and digital inclusion on Broadband Breakfast Live Online on Monday.

“Broadband is a necessity,” said Public Knowledge senior Vice President Harold Feld, who joined Broadband Breakfast Editor and Publisher Drew Clark, and other panelists, on Monday’s Live Online event involving free and low-cost broadband plans.

With millions of people unable to afford broadband, Feld proposed an amendment to the stimulus package currently being considered by Congress. Feld suggested connecting everyone who wants broadband and allowing Internet Service Providers to bill the government a monthly fee per subscriber for a certain number of months.

Although the Federal Communications Commission rolled out the “Keep Americans Connected” pledge 10 days ago, the pledge does not provide broadband for those who remain unconnected. Instead, signers of the pledge agree to stave off termination of services and late fees for two months.

Unlike the FCC pledge, Feld said his proposal

“would help people right away.” It would also stimulate the economy and the providers, Feld said.

Feld estimated that if the government adopted this plan, it would cost about $6 billion a month, a price he said was possible and necessary.

Whether to keep in touch with family, telework or continue schooling, people must be connected, argued Feld.

This is also a public safety issue, agreed Angela Siefer, executive director of the National Digital Inclusion Alliance. Connecting people to broadband will allow them to stay home and prevent the spread of coronavirus, said Siefer.

“We can’t rely upon the charity of these Internet Service Providers” because they are swamped and overwhelmed, said Siefer.

Jeff Sural, who directs the broadband infrastructure office in the North Carolina Department of Information Technology, said he was on a call between the North Carolina governor and ISPs in the state last week. Most pledged to keep customers connected.

However, Sural said partnering with other agencies to find solutions to keep people at home, especially those who have symptoms, is also crucial.

Community colleges are blasting Wi-Fi to reach their parking lots so people can connect from their cars, said Sural.

However, panelists agreed that hotspots are not a cure-all. “We cannot put all of our eggs in the hotspot basket,” said Siefer. Hotspot service can be unreliable, but hotspots can still be a “piece of the solution,” she said.

“We have to find creative ways to reach people” because we cannot reach them online, said Connect.DC Program Manager Deleno Squires. Sometimes, that means text messaging or mobile email.

“I hope that the crisis has provided an opportunity both for providers, practitioners, and policymakers to advocate for real and lasting change,” said Squires.

Follow upcoming Live Online events, see Broadband Breakfast Live Online Will Stream Daily in March on ‘Broadband and the Coronavirus’

Guests for this event:

  • Harold Feld, Senior Vice President, Public Knowledge
  • Angela Siefer, Executive Director, National Digital Inclusion Alliance
  • Deleno Squires, Program Manager, Connect.DC – Digital Inclusion Initiative, Office of the Chief Technology Officer, District of Columbia
  • Jeff Sural, Director, Broadband Infrastructure Office, North Carolina Department of Information Technology
  • Drew Clark (Moderator), Editor and Publisher, Broadband Breakfast

Panelist resources:

Follow upcoming Live Online events, see Broadband Breakfast Live Online Will Stream Daily in March on ‘Broadband and the Coronavirus’

Adrienne Patton was a Reporter for Broadband Breakfast. She studied English rhetoric and writing at Brigham Young University in Provo, Utah. She grew up in a household of journalists in South Florida. Her father, the late Robes Patton, was a sports writer for the Sun-Sentinel who covered the Miami Heat, and is for whom the press lounge in the American Airlines Arena is named.

Digital Inclusion

W. Antoni Sinkfield: To Succeed in 21st Century, Communities Need to Get Connected Now

One of the primary responsibilities of being a faith leader is to listen to your community and understand its problems.

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The author of this Expert Opinion is Reverend W. Antoni Sinkfield, Associate Dean for Community Life at Wesley Theological Seminary.

One of the primary responsibilities of being a faith leader is to listen to your community, understand its problems, and provide support in challenging times. Particularly during the pandemic, it has been hard not to notice that my parishioners, and folks across the country, are divided into two groups: those with access to the internet, and those without.

In 2022, digital inclusion is still something we strive for in poor and rural areas throughout America. The lack of reliable internet access is an enormous disadvantage to so many people in all facets of their lives.

To fully participate in today’s society, all people, no matter who they are and no matter where they live, must have access to the internet. Think of the remote learning every child had to experience when schools were closed, and the challenges that families faced when they didn’t have access to a quality connection.

It’s a question of plain fairness.

Politicians have been talking for decades about bringing high-speed internet access to everyone, however many families continue to be left behind. More than 42 million people across the country lack affordable, reliable broadband connections, and as many as 120 million people who cannot get online are stuck with slow service that does not allow them to take advantage of everything the internet has to offer.

People of color are disproportionately affected by lack of broadband access

Lack of broadband disproportionately affects communities of color, as well: 35 percent of Americans of Latino descent and 29 percent of African-Americans do not have a broadband connection at home.

Every person in rural towns, urban neighborhoods, and tribal communities needs and deserves equal and full economic and educational opportunities. Studies show that students without home access to the internet are less likely to attend college and face a digital skills gap equivalent to three years’ worth of schooling. Small businesses, which are the cornerstone of rural and urban communities alike, need broadband to reach their customers and provide the service they expect.

Simply put, having access to the internet in every community is vital to its ability to succeed in the 21st century.

Fortunately, we have an opportunity to take major steps toward a solution. Last year, Congress passed President Biden’s Infrastructure Investment and Jobs Act, which provides $65 billion to expand broadband access and affordability. It is essential that we use this money to connect as many unserved and underserved communities as we can – and as quickly as we can.

Different places need different options to bridge the digital divide

As we bridge the digital divide, we must listen to those who have been left behind and make sure that we deploy solutions that fit their needs. Different places need different options – so it’s important that all voices are heard, and the technology that works best for the community is made readily available.

All people need access to broadband to learn, work, shop, pay bills, and get efficient healthcare.

When I talk to my parishioners, they speak about how much of their lives have transitioned online and are frustrated about not having reliable access. They do not care about the nuances of how we bring broadband to everyone. They just want to have it now – and understandably so.

This means that we must explore all solutions possible to provide high-speed broadband with the connection and support they need, when they need it, regardless of where they live.

Now is the time to meet those struggling where they are, stop dreaming about bridging the divide, and just get it done. Our government has a rare opportunity to fix an enormous problem, using money already approved for the purpose. Let’s make sure they do so in a manner that works for the communities they’re trying to help.

Rev. W. Antoni Sinkfield, Ph.D., serves as Associate Dean for Community Life at Wesley Theological Seminary, and is an ordained Itinerate Elder in the African Methodist Episcopal Church. This piece is exclusive to Broadband Breakfast.

Broadband Breakfast accepts commentary from informed observers of the broadband scene. Please send pieces to commentary@breakfast.media. The views expressed in Expert Opinion pieces do not necessarily reflect the views of Broadband Breakfast and Breakfast Media LLC.

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Digital Inclusion

Digital Literacy, Outreach as Important as Physical Infrastructure, Panel Hears

Digital literacy gap and lack of outreach are part of the digital divide.

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Screenshot of National Digital Inclusion Alliance Executive Director Angela Siefer at TLC event in 2019

WASHINGTON, April 26, 2022 – Broadband advocates argued Thursday that outreach and digital literacy are as important as infrastructure and are necessary to close the digital divide.

National Digital Inclusion Alliance Executive Director Angela Siefer explained during a Protocol event Thursday that the government’s considerations need to extend beyond the deployment of physical broadband infrastructure and should be equally focused on addressing digital literacy and adoption efforts in underserved and unserved communities.

Siefer listed several pitfalls that are often overlooked and only broaden the digital divide. Among them, she listed fees tied to digital literacy, such as securing devices to access the internet and the tech support necessary to make them usable.

Additionally, she addressed the lack of trust that exists between historically underserved or unserved communities.

“We have to understand the reasons that folks would not take free internet,” Siefer said about previous adoption programs. “I think we learned that lesson again and again at the height of the pandemic when lots of folks were trying to solve the affordability issues [by] paying for community members’ internet, and community members were saying ‘no,’ and they just walk away because free internet sounds like a scam.”

She said that those running programs designed to help these communities have to consider the unique issues facing each community and then evaluate who the communities trust and how best to get information to them.

“There may be device issues, there may be privacy and security concerns, or maybe other digital skills/needs that a person has,” Siefer said. “So, we have to address all of their needs. Because if we think we’re only going to fix it by addressing one we’re not going to get to the results that we want to get to.”

NTIA head explains broadband infrastructure process

In separate remarks at the event, National Telecommunications and Information Administration Administrator Alan Davidson outlined a roadmap for states to follow to receive federal funding allocated as part of the Commerce agency’s Broadband Equity, Access, and Deployment Program, which will distribute $42.5 billion from the Infrastructure, Investment and Jobs Act.

Davidson explained that in order for states to receive the funding they have been allotted, they must provide plans that lay out how they will handle their grant making procedures, and that plan must be approved by the NTIA. “[The NTIA] has been given the authority to approve the initial plans that states put together,” Davidson said. “Only [on the initial plan] has been approved does the first tranche of money go out.”

This first portion of funding will only amount to 20 percent of the total sum the state can get. Following this dispersion of the initial 20 percent, states would have to submit a final plan and have it approved by the NTIA before the following 80 percent will be dispersed.

“We will have a lot of oversight to make sure that states are following through on the requirements of the statute and are meeting the requirements,” Davidson added. “There will also be a lot of grant program oversight to make sure that the money is being spent wisely – to make sure that the sub-grantees who get the money are actually following through on their commitments.”

“We know that we are going to have to partner with [states] and also offer them help,” Davidson said. “Different states are in really different situations. “We know that we are going to have to partner with them and support them – that is going to be a key part of what we do here in the federal government.”

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Digital Inclusion

Digital Divide Impacting Access to Justice, Conference Hears

Some lawyers say their clients are having a difficult time getting access to the legal system without connectivity.

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Screenshot of Olivia Sideman at the 2022 Bipartisan Tech Conference on Tuesday

WASHINGTON, March 31, 2022 – A public defender from California said Tuesday that clients of lawyers are being disadvantaged by the lack of connectivity.

At the 2022 Bipartisan Tech Conference hosted by Next Century Cities, Olivia Sideman said her clients were at a disadvantage if they did not have an adequate connection or if they lacked digital literacy, meaning they did not know how to use technology to communicate, learn, find information, etc.

Sideman stated that the digital divide can mean that some clients cannot contact their lawyer, make mandatory virtual court appearances, or participate in court-issued online classes that will lessen their sentence. In other cases, while clients can complete courses, they often struggle to print out the certificate.

Tuesday’s panel event included discussion about a recently published report with a panel of various guests that played a part in the creation of the report. The report, titled “Cut Off From the Courthouse: How the Digital Divide Impacts Access to Justice and Civic Engagement,” concluded that remote hearings should be optional, that the digital divide exacerbates criminal justice inequalities the system is trying to eliminate, and that mobile internet service and devices are inadequate.

The report then offered its own recommendations, aided by experts like Sideman, such as partnering with community organizations, supporting local solutions, and investing in adoption as well as access.

In the report, Sideman said the digital divide is “another way in which our clients’ rights are overlooked by the court, another way in which this entire system tramples on our clients rights…These sorts of experiences undermine faith in the justice system and civic institutions.”

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