Big Tech
Big Tech’s Response to Coronavirus: Face Masks, Hiring Binges, Free Web Sites and Cash Donations

April 2, 2020 – Big technology companies have been closely scrutinized by legislators and the executive branch in Washington for at least two years now. But this “techlash” is largely forgotten in the wake of the coronavirus pandemic.
Whether the future looks back on big tech as a savior or a vulture depends much on how these companies – particularly Amazon, Apple, Facebook and Google –act and react in the coming weeks and months.
To see how they have been acting since the pandemic emerged, Broadband Breakfast has assembled this inventory of their actions since the import of the new coronavirus and the COVID-19 disease has come to light.
A timeline of how the big four of big tech have responded to coronavirus
Amazon has made its software largely available to governments, schools, and health workers and has also donated several millions of dollars to fighting the epidemic. The company has seemed to have pounced on a suddenly vulnerable economy, announcing that it will hire 100,000 new warehouse workers while other companies began mass layoffs. And it has not escaped criticism regarding its handling of those workers’ health and safety.
In general, Apple seems to have had a single-minded obsession with donating as many masks as possible.
Facebook has donated several hundred million dollars to aspects of the coronavirus response, ranging from combatting misinformation to donating ad space to health authorities. Its newly unveiled Community Help feature, which connects Facebook users offering help with those requesting it, is untested but widely-anticipated.
Of the big four, Google has donated the most to address the coronavirus, with a contribution of $800 million for small businesses, governments, and health workers. It has also suffered in the press when it got caught in the crossfire between the Trump administration and the press over the coronavirus website affair.
Amazon
March 16th: Amazon announces it will hire 100,000 employees amid pandemic, according to the New York Times.
March 18th: The Atlantic reports that Amazon confirmed the first case of coronavirus in an American warehouse, in Queens, New York.
March 20th: Amazon announces it will reduce the quality of its streaming service Amazon Prime Video in Europe, following YouTube’s footsteps, according to The Verge.
March 20th: Amazon donates $20 million to research and development of coronavirus testing, announced by Amazon blog post.
March 22nd: Trump announces during daily coronavirus task force conference that Amazon, as part of a consortium comprising Google, Microsoft, and IBM, will be offering hundreds of petaflops worth of computational power in analyzing projects in epidemiology, bioinformatics and molecular modeling according to TechCrunch.
March 25th: Amazon provides its Amazon Web Services “cloud technologies and technical expertise” to help the World Health Organization aggregate epidemiological data.
March 25th: Amazon offers its Future Engineer collection of computer science literacy courses to schools.
March 27th: Amazon donates $4 million to British Red Cross and several British government institutions.
March 28th: Amazon donates its AWS infrastructure technology to help Boston Children’s Hospital track the spread of coronavirus through the use of crowdsourcing maps.
March 30th: Amazon grants $5 million to 400 Seattle small businesses.
March 30th: Amazon provides 73,000 meals to medically vulnerable residents in Seattle in conjunction with local catering business Gourmondo.
March 30th: Amazon remotely upgrades Alexa to answer the question “Alexa, what do I do if I think I have coronavirus?”
March 31st: Amazon fires warehouse worker who staged a walkout at a Staten Island warehouse. New York Attorney General Letitia James, who is already leading an investigation of Facebook with eight other state attorneys general, calls for an investigation.
April 1st: Amazon formally recommends “All corporate office employees who work in a capacity that can be done from home are recommended to do so through April 24.”
April 2nd: Amazon announces it will release a bevy of webinars “on a variety of remote learning topics” for free available on April 6th.
April 2nd: Amazon donates infrastructure technology that will allow the aggregation of information across formerly siloed British National Health Service departments. They will share data such as occupancy levels and wait times at specific hospitals.
Apple
Sometime in early March: Apple issues a work-at-home order to its employees, loosening its notorious policy of secrecy surrounding unreleased products, such as having designers work in rooms with blacked out windows, according to a report by Bloomberg.
March 13th: Apple closes all retail stores outside of China in Tim Cook’s statement to the public. In the same letter, Apple announces its donations have reached $15 million for coronavirus-related efforts.
March 19th: Tim Cook announces via Twitter that Apple will be donating an undisclosed amount of money to Protezione Civile, Italy’s official emergency response task force for the coronavirus.
March 20th: 9to5Mac is the first to notice Apple’s unannounced decision to downgrade streaming resolution on its European customers’ Apple TV+s.
March 25th: Tim Cook announces via Twitter that Apple has sourced 10 million masks for the U.S. and millions more for Europe.
March 27th: Apple releases COVID-19 Screening website in conjunction with the CDC and the White House that tells users about the disease, testing, and what steps they can take.
April 1st: Apple donates $20 million to China’s coronavirus efforts, Tim Cook announced through China’s equivalent of Twitter, Weibo.
April 1st: Apple donates 2 million masks to the State of New York according to a tweet by Governor Andrew Cuomo .
April 2nd: Apple teams up with actor Leonardo DiCaprio to raise $15 million for food charity according to Business Insider. As of this writing, they have already raised $12 million.
January 30th: Facebook announces a more aggressive stance on removing misinformation regarding coronavirus following its declaration by the World Health Organization as a public health emergency of international concern. Facebook also begins offering free ad credits for organizations that advertise responsibly on the coronavirus.
February 26th: Facebook begins promoting links to WHO at the top of search results on coronavirus.
March 13th: CEO Mark Zuckerberg matches $20 million worth of donations to WHO and the Center for Disease Control through a Facebook post.
March 16th: Facebook, along with Google, Microsoft, and other tech companies, releases a vague statement promising to help “people stay connected,” “[elevate] authoritative content,” and “[share] critical updates,” according to The Verge.
March 17th: Facebook donates $1 million to the International Fact-Checking Network and $1 million in grant money to local news organizations across the U.S. and Canada to support their coverage of coronavirus.
March 17th: Facebook restores all posts that were incorrectly flagged for spam following a report by The Verge, announced through a Twitter post by Guy Rosen, Facebook’s vice president of integrity.
March 18th: Facebook doubles server capacity for WhatsApp.
March 18th: Chief Operating Officer Sheryl Sandberg announces through a Facebook post that the company will offer $100 million in cash grants and ad credits for “up to 30,000 eligible small businesses in over 30 countries where we operate.”
March 18th: Zuckerberg hosts press call where he announces Coronavirus Information Center feature in the Facebook News Feed. He also announces that Facebook will give governments and emergency services free access to work collaboration tool Facebook Workplace for 12 months.
Sometime between March 19th and March 23rd : Facebook data scientist Ranjan Subramanian releases internal report acquired by The New York Times showing a huge uptick in news clicks through Facebook Newsfeed, which had been declining for years. The uptick in new clicks was specifically for “high-quality” and local news.
March 19th– Facebook sends its content reviewers packing. Facebook shifts content review work from contractors to full time employees.
March 22nd: Zuckerberg announces through a Facebook post donation of 720,000 masks reserved for their employees in case of forest fires. Although Facebook has only 45,000 employees, a Facebook spokesman said that “the masks were from our emergency disaster reserve and many had been acquired due to the recent dangerous California wildfires. As recommended, Facebook has emergency supplies like food, water, masks and other supplies on hand like many other companies.”
March 23rd: Facebook announces it will temporarily downgrade video streaming quality on Facebook and Instagram in Europe and Latin America, according to Reuters.
March 23rd– March 26th: Facebook co-hosts a COVID-19 Global Hackathon with the aim to foster the development of software that addresses “some of the challenges related to the current coronavirus pandemic.” Winners will be announced on April 10.
March 26th: Facebook launches Get Digital, an online resource that helps teach kids how to responsibly use the internet.
March 26th: Facebook launches its “Messenger Coronavirus Community Hub,” a webpage that explains how to get the most out of Facebook Messenger.
March 29th: Facebook invests $100 million in news industry to support publishers “at a time when advertising revenue is declining.”
March 30th: Facebook donates $25 million to support healthcare workers.
March 31st: Facebook launches its Community Help feature, making it easier for users to both request and offer services such as delivering groceries or providing transportation.
March 3rd: Google makes its video-conferencing tool Hangouts Meet available for free for G Suite Users and schools and expands its hosting maximum to 250 participants.
March 13th: Trump blindsides Google by announcing a thorough coronavirus screening website. As of March 13th, Google has developed no such thing.
March 15th: CEO of Alphabet, Google’s parent company, Sundar Pichai clarifies the situation through a blog post, insisting that Google is creating a very straightforward database of resources.
March 20th: Google subsidiary YouTube announces it will downgrade it its video streaming resolution in Europe following a Twitter plea from European Commissioner Thierry Breton.
March 21st: Google rolls out the coronavirus information website made notorious by Trump’s surprise and confusing announcement at the White House Rose Garden. The website hardly resembles the website Trump and Federal coronavirus response coordinator Dr. Deborah Birx described using a big, fictional chart.
March 21st: Google redesigns it search page to highlight content from health authorities like CDC and WHO.
March 22nd: Trump announces during his daily Coronavirus Task Force press conference that Google, as part of a consortium comprising Amazon, Microsoft, and IBM, will offer hundreds of petaflops worth of computational power for the analysis projects in epidemiology, bioinformatics and molecular modeling according to TechCrunch.
March 24th: YouTube announces it will be lowering streaming quality around the world according to a report from Bloomberg.
March 27th: Pichai announces $800 million donation to small businesses, governments, and health workers via blog post.
April 2nd: Google donates $6.5 million to fund fact-checking organizations in an effort to combat misinformation
April 2nd: Google creates a public health dataset built on the back of its BigQuery data warehouse and opens the dataset to researchers.
Free Speech
Improved Age Verification Allows States to Consider Restricting Social Media
Constitutional issues leading courts to strike down age verification law are still present, said EFF.

WASHINGTON, November 20, 2023 — A Utah law requiring age verification for social media accounts is likely to face First Amendment lawsuits, experts warned during an online panel Wednesday hosted by Broadband Breakfast.
The law, set to take effect in March 2024, mandates that all social media users in Utah verify their age and imposes additional restrictions on minors’ accounts.
The Utah law raises the same constitutional issues that have led courts to strike down similar laws requiring age verification, said Aaron Mackey, free speech and transparency litigation director at the non-profit Electronic Frontier Foundation.
“What you have done is you have substantially burdened everyone’s First Amendment right to access information online that includes both adults and minors,” Mackey said. “You make no difference between the autonomy and First Amendment rights of older teens and young adults” versus young children, he said.
But Donna Rice Hughes, CEO of Enough is Enough, contended that age verification technology has successfully restricted minors’ access to pornography and could be applied to social media as well.
“Utah was one of the first states [to] have age verification technology in place to keep minor children under the age of 18 off of porn sites and it’s working,” she said.
Tony Allen, executive director of Age Check Certification Scheme, agreed that age verification systems had progressed considerably from a generation ago, when the Supreme Court in 2002’s Ashcroft v. American Civil Liberties Union, struck down the 1998 Child Online Protection Act. The law had been designed to shield minors from indecent material, but the court ruled that age-verification methods often failed at that task.
Andrew Zack, policy manager at the Family Online Safety Institute, said that his organization he welcomed interest in youth safety policies from Utah.
But Zack said, “We still have some concerns about the potential unintended consequences that come with this law,” worrying particularly about potential unintended consequences for teen privacy and expression rights.
Taylor Barkley, director of technology and innovation at the Center for Growth and Opportunity, highlighted the importance of understanding the specific problems the law aims to address. “Policy Solutions have trade-offs.” urging that solutions be tailored to the problems identified.
Panelists generally agreed that comprehensive data privacy legislation could help address social media concerns without facing the same First Amendment hurdles.
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Wednesday, November 15, 2023 – Social Media for Kids in Utah
In March 2023, Utah became the first state to adopt laws regulating kids’ access to social media. This legislative stride was rapidly followed by several states, including Arkansas, Illinois, Louisiana, and Mississippi, with numerous others contemplating similar measures. For nearly two decades, social media platforms enjoyed unbridled growth and influence. The landscape is now changing as lawmakers become more active in shaping the future of digital communication. This transformation calls for a nuanced evaluation of the current state of social media in the United States, particularly in light of Utah’s pioneering role. Is age verification the right way to go? What are the broader implications of this regulatory trend for the future of digital communication and online privacy across the country?
Panelists
- Andrew Zack, Policy Manager, Family Online Safety Institute
- Donna Rice Hughes, President and CEO of Enough Is Enough
- Taylor Barkley, Director of Technology and Innovation, Center for Growth and Opportunity
- Tony Allen, Executive Director, Age Check Certification Scheme
- Aaron Mackey, Free Speech and Transparency Litigation Director, Electronic Frontier Foundation
- Drew Clark (moderator), Editor and Publisher, Broadband Breakfast
Panelist resources
- Utah Protecting Minors Online, State of Utah web site
- Opinion: Does Utah’s social media law respect teens’ rights?, Stephen Balkam, Deseret News
- Twitter thread by Taylor Barkley
- Good Digital Parenting Resources, Family Online Safety Institute
- Coming to Terms with Age Assurance, Family Online Safety Institute
- Making Sense of Age Assurance: Enabling Safer Online Experiences, Family Online Safety Institute
- Social Media and Minors, Center for Growth and Opportunity
- Clicks and Codes: Social Media Awareness Legislation in the States, Center for Growth and Opportunity
- What Should Policymakers Do about Social Media and Minors?, Center for Growth and Opportunity
- Internet Safety 101– Enough Is Enough’s designated website to educate, equip and empower parents and caregivers
Internet Safety 101 Downloadable Parent Quick Guides and Resources, Enough is Enough
- Rein In Big Tech, 30 second shararable clip from Enough is Enough
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Rein in Big Tech for the sake of our children, Donna Rice Hughes, Washington Times
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Treat Big Tech like Big Tobacco to protect our kids, Donna Rice Hughes, Fox News
- To Address Online Harms, We Must Consider Privacy First, Electronic Frontier Foundation
Andrew Zack is the Policy Manager for the Family Online Safety Institute, leading policy and research work relating to online safety issues, laws, and regulations. He works with federal and state legislatures, relevant federal agencies, and industry leaders to develop and advance policies that promote safe and positive online experience for families. Andrew joined FOSI after five years in Senator Ed Markey’s office, where he worked primarily on education, child welfare, and disability policies. Andrew studied Government and Psychology at the College of William and Mary.
Donna Rice Hughes, President and CEO of Enough Is Enough is an internationally known Internet safety expert, author, speaker and producer. Her vision, expertise and advocacy helped to birth the Internet safety movement in America at the advent of the digital age. Since 1994, she has been a pioneering leader on the frontlines of U.S. efforts to make the internet safer for children and families by implementing a three-pronged strategy of the public, the technology industry and legal community sharing the responsibility to protect children online.
Taylor Barkley is the Director of Technology and Innovation at the Center for Growth and Opportunity where he manages the research agenda, strategy, and represents the technology and innovation portfolio. His primary research and expertise are at the intersection of culture, technology, and innovation. Prior roles in tech policy have been at Stand Together, the Competitive Enterprise Institute, and the Mercatus Center at George Mason University.
Tony Allen a Chartered Trading Standards Practitioner and acknowledged specialist in age restricted sales law and practice. He is the Chair of the UK Government’s Expert Panel on Age Restrictions and Executive Director of a UKAS accredited conformity assessment body specialising in age and identity assurance testing and certification. He is the Technical Editor of the current international standard for Age Assurance Systems.
Aaron Mackey is EFF’s Free Speech and Transparency Litigation Director. He helps lead cases advancing free speech, anonymity, and privacy online while also working to increase public access to government records. Before joining EFF in 2015, Aaron was in Washington, D.C. where he worked on speech, privacy, and freedom of information issues at the Reporters Committee for Freedom of the Press and the Institute for Public Representation at Georgetown Law
Breakfast Media LLC CEO Drew Clark has led the Broadband Breakfast community since 2008. An early proponent of better broadband, better lives, he initially founded the Broadband Census crowdsourcing campaign for broadband data. As Editor and Publisher, Clark presides over the leading media company advocating for higher-capacity internet everywhere through topical, timely and intelligent coverage. Clark also served as head of the Partnership for a Connected Illinois, a state broadband initiative.
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Antitrust
Premium Shipping and Anti-discounting Policies Central to FTC’s Amazon Lawsuit
The FTC may be able to convince the district court that Amazon is sustaining a monopoly markup, said Herb Hovenkamp.

WASHINGTON, October 20, 2023 –While the Federal Trade Commission may have a hard time proving that Amazon has monopolistic power, some of its policies could be construed as anticompetitive.
That was the message antitrust experts delivered on Tuesday at an Information, Technology and Innovation Foundation panel on the FTC’s lawsuit against the online retailer in U.S. District Court in Seattle, Washington.
The agency’s complaint argues that the Amazon exerts unlawful monopoly power by forcing third party sellers to fulfill orders on Amazon and by preventing third parties selling products on Amazon from charging lower prices on other platforms.
The first policy coerces third-parties to fulfill orders on Amazon in order to get the e-commerce giant’s premium two-day shipping, the FTC has argued.
The second policy, dubbed anti-discounting, can be used as a form of price control despite having pro-competitive benefits like discouraging free riding and encouraging investment, said Kathleen Bradish, president of the Antitrust Institute.
Because Amazon requires merchants to maintain a price point on its marketplace, it can create barriers to entry when other marketplaces cannot attract merchants to sell their products at a lower price, she said.
A debate about anti-discounting
Steve Salop, professor of antitrust law at Georgetown University, added that “what Amazon does is it has algorithms that scrape all the relevant websites and if it discovers that the merchant’s product is being sold at a lower price anywhere else it contacts the merchant and says [that it has to] lower the price to [Amazon] or raise the price to” the consumer.
Herb Hovenkamp, an antitrust professor at the University of Pennsylvania, said that anti-discounting policies “only work on a product-by-product basis.”
When you look at each product Amazon sells, there may not be anticompetitive power impacting each product, said Hovenkamp.
Amazon sells almost 12 million products on their e-commerce site and its individual market shares for all those products varies, he said. That means it is hard to argue that Amazon holds a monopoly for every product it sells.
Hovenkamp noted that while Amazon may succeed in areas such as streaming – which has no offline alternative – it struggles in “markets like try on clothing, tires, groceries…. Product by product, the question of how much competition Amazon faces from offline sellers varies immensely,” he said.
Bilal Sayyed, senior competition counsel at TechFreedom, a non-profit tech policy group, echoed this point: Anti-discounting policies can have anti-competitive consequences, but that they can also have pro-competitive benefits.
Sellers may not switch to other fulfillment companies because it does not make sense to do so given the “scale that Amazon has,” Bradish said, even if they prefer to use another e-commerce platform. But she acknowledged that having witnesses testify that those policies have impacted their behavior could favor the FTC’s point.
The role of Amazon’s fulfilment services
Amazon’s fulfillment services apply to several products it sells. But the FTC will need to demonstrate that monopoly prices are a result of those fulfillment services, said Hovenkamp.
“The hard part is going to be for the FTC to convince the fact finder that that’s a grouping of sales that’s capable of sustaining a monopoly markup,” he added. “It may be able to do that.”
While a large-scale operation like Amazon might have a cost advantage with fulfillment services, monopoly power will have to be determined by a finding of fact, he said.
By contrast, Sayyed argued that there is a clear pro-competitive justification for sellers using Amazon’s fulfillment services. That comes from the company’s reputation for quickly delivering goods to consumers.
“This idea that parties should be able to take advantage of the platform and the Amazon brand, but then [sell] their merchandise [through] a third party that may or may not meet the same fulfillment and delivery standards, really strikes me as very dangerous ground for the agency” to argue, said Sayyed.
Antitrust
FTC Chair Warns Artificial Intelligence Industry of Vigorous Enforcement
The FTC’s statute on consumer protection that ‘prohibits unfair deceptive practices’ extends to AI, said Kahn.

WASHINGTON, October 2, 2023 – The chair of the Federal Trade Commission warned the artificial intelligence industry Wednesday that the agency is prepared to clamp down on any monopolistic practices, as she proposed more simplistic rules to avoid confrontation.
“We’re really firing on all cylinders to make sure that we’re meeting the moment and the enormous and urgent need for robust and vigorous enforcement,” Lina Khan said at the AI and Tech Summit hosted by Politico on Wednesday.
Khan emphasized that the FTC’s statute on consumer protection “prohibits unfair deceptive practices” and that provision extends to AI development.
The comments come as artificial intelligence products advance at a brisk pace. The advent of new chat bots – such as those from OpenAI and Google that are driven by the latest advances in large language models – has meant individuals can use AI to create content from basic text prompts.
Khan stated that working with Congress to administer “more simplicity in rules” to all businesses and market participants could promote a more equal playing field for competitors.
“It’s no secret that there are defendants that are pushing certain arguments about the FTC’s authority,” Khan said. “Historically we’ve seen that the rules that are most successful oftentimes are ones that are clear and that are simple and so a regime where you have bright line rules about what practices are permitted, what practices are prohibited, I think could provide a lot more clarity and also be much more administrable.”
Khan’s comments came the day before the agency and 17 states filed an antitrust lawsuit against Amazon, which is accusing the e-commerce giant of utilizing anticompetitive practices and unfair strategies to sustain its supremacy in the space.
“Obviously we don’t take on these cases lightly,” Khan said. “They are very resource intensive for us and so we think it’s a worthwhile use of those resources given just the significance of this market, the significance of online commerce, and the degree to which the public is being harmed and being deprived of the benefits of competition.”
Since being sworn in 2021, Khan’s FTC has filed antitrust lawsuits against tech giants Meta, Microsoft, and X, formerly known as Twitter.
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