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Broadband Roundup

Broadband Roundup: Grant Restrictions in N.C., Public Knowledge Backs Internet Archive, Streaming Services Customer Satisfaction

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Photo of Doug Dawson, president of CCG Consulting, courtesy of Broadband Communities

June 11, 2020 — “Beware of grant gotchas,” warned CCG Consulting President Doug Dawson, observing in a blog post that one of the most disappointing aspects of the broadband grant world is the fine print that makes awarded money difficult to use as intended.

After Caswell County, North Carolina was awarded a $1.54 million grant to bring broadband to 1,194 homes in the area, the grant was yanked due to a change in the grant rules. To understand the cause of this occurrence, Dawson looked into the fine print of North Carolina’s state broadband program, Growing Rural Economies with Access to Technology.

Dawson’s investigation revealed that the funding was revoked after the state informed the awarded internet service provider that they must guarantee 100 percent of the cost of the project to receive the grant, including the portion of the grant being supplied by the State.

This practice was nearly utilized by the FCC on winners of the $16.4 RDOF grants. The agency initially proposed the idea that chosen providers should be required to match awarded funds, either by personally holding the cash or supplying a line of credit.

This requirement would have inhibited most ISPs from applying for an RDOF grant, and the following industry uproar killed the idea in a matter of weeks.

Public Knowledge commends Internet Archive’s e-book lending program

The spread of COVID-19 put a strain on access to information, as many individuals rely on public resources to obtain necessary knowledge. To combat this, Internet Archive, a non-profit digital library, temporarily suspended the waitlist function for its e-book lending program, allowing users to have immediate access.

On Wednesday, Internet Archive announced the end of its National Emergency Library lending program and returned to its traditional controlled lending model, which allows digital copies to be loaned out to one person at a time.

Public Knowledge commended Internet Archive’s support of consumers during the pandemic in a press release on Wednesday.

Since Internet Archive first began its digital e-book sharing initiative, local libraries and other institutions have stepped up, making efforts to increase the circulation of digital books. Now that the demand for digital books is being met by other providers, Internet Archive will return its model to normalcy.

Public Knowledge continues to urge policymakers to support legislation that makes more print books available electronically, particularly those necessary for research, education, and scholarship.

Streaming services receive highest customer satisfaction scores

COVID-19 has dramatically altered the way Americans utilize high-speed internet service and in-home entertainment options.

According to the 2019-2020 American Customer Satisfaction Index telecommunications report, released Tuesday, video streaming remains the public’s favorite form of entertainment, recording a customer satisfaction score of 76 out of 100. The medium’s score surpassed customer satisfaction ratings of subscription TV by 12 points.

Disney+ secured the top spot as the most popular video streaming service, with a customer satisfaction rating of 80.

Among the telecom industries reported on, three show significant improvement in customer satisfaction: subscription TV, ISPs, and video-on-demand.

While subscription TV is making gains in customer satisfaction, led by Verizon’s Fios and AT&T’s U-verse, subscription TV maintains the lowest customer satisfaction scores out of all 46 measured industries.

Customer satisfaction with internet service providers surged 4.8 percent, to reach a customer satisfaction score of 65. Eight out of 11 providers measured revealed customer satisfaction gains.

Verizon Fios strengthened its hold atop the service provider industry, as customers continue to be impressed with the provider’s reliable service.

Former Assistant Editor Jericho Casper graduated from the University of Virginia studying media policy. She grew up in Newport News in an area heavily impacted by the digital divide. She has a passion for universal access and a vendetta against anyone who stands in the way of her getting better broadband. She is now Associate Broadband Researcher at the Institute for Local Self Reliance's Community Broadband Network Initiative.

Broadband Roundup

Senate Bill Would Alter Google Advertising, DOJ Cybersecurity Policy Reversal, Comcast on Hybrid Fiber-Coax

Senate introduces bill breaking up Google’s digital advertising business

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Photo of Sen. Mike Lee, R-Utah, from March 2016 by Gage Skidmore used with permission

May 20, 2022 – On Thursday a bipartisan group of senators on the Judiciary Committee introduced a bill that would force Google to break up its industry-leading online advertising exchange.

The Competition and Transparency in Digital Advertising Act would prohibit large companies like Google from both operating an ad exchange and a supply- or demand-side platform, should they process more than $20 billion in ad transactions.

The bill would also require Facebook to divest some of its advertising business.

“Companies like Google and Facebook have been able to exploit their unprecedented troves of detailed user data to obtain vice grip-like control over digital advertising,” said bill sponsor Sen. Mike Lee, R-Utah.

In late 2020, a coalition of 10 state attorneys general brought a lawsuit against Google alleging that its market dominance lets it overcharge businesses seeking to place ads online.

Justice Department changes directions on cybersecurity prosecution policy

On Thursday the Department of Justice announced it would reverse its charging policy on a federal computer fraud law, saying it will not prosecute “good-faith security research” efforts.

The change by the department relates to the Computer Fraud and Abuse Act, defining good-faith research as “accessing a computer solely for purposes of good-faith testing, investigation, and/or correction of a security flaw or vulnerability” without any intention of harming the public.

Last year, Georgia police sergeant Nathan Van Buren was successful in appealing his conviction under the CFAA to the Supreme Court.

DOJ argued that he should not have taken a bribe to access a woman’s license plate information during a 2015 Federal Bureau of Investigation sting operation, while Van Buren claimed that he had legitimate access to the database.

Comcast plans to release hybrid fiber-coaxial multi-gig speeds in the coming months.

Comcast is preparing to roll out faster multi-gigabit speeds across its hybrid fiber-coaxial network, Fierce Telecom reported Thursday.

Multi-gig rollout is expected in the coming months.

At an investor conference Comcast CEO Dave Watson stated that his operator’s choice to roll out mid-split upgrades on the way to Data Over Cable Service Interface Specification 4.0 technology will allow it to take speeds to the next level.

“We have a very fast, very efficient path to multi-gig symmetrical at scale that we can do,” said Watson.

He feels comfortable that despite Comcast fiber deployments in select locations, the company feels comfortable that its HFC network will remain competitive.

He also reiterated previous comments that fixed wireless access service is not a threat and that it does not materially impact churn from fixed wireless competitors.

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Broadband Roundup

AT&T and DISH Agreement, FCC Adds More States in Robocall Fight, $50M from Emergency Connectivity Fund

Dish said its customers will now have access to AT&T’s gigabit fiber services.

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Photo of FCC Chairwoman Jessica Rosenworcel

May 19, 2022 – On Wednesday, AT&T and Dish Network announced an internet distribution agreement in which Dish customers will have access to AT&T internet services, including its gigabit fiber services.

“Adding AT&T Internet to our robust lineup of TV and home integration services enhances our ability to provide better overall service, technology and value to our customers,” Amir Ahmed, executive vice president of DISH TV, said in a press release.

“At AT&T, we’re constantly thinking of ways we can better serve and provide for our customers. Through this new arrangement with DISH, we’re able to do just that by seamlessly offering our super-fast broadband services to more customers across the nation,” said Jenifer Robertson, executive vice president and general manager of mass markets at AT&T Communications.

“This is another step towards our goal of becoming the best broadband provider in America,” said Robertson.

FCC adds more state partners to tackle illegal robocalls

The Federal Communications Commission announced Thursday new partnerships with nine additional state attorneys general to combat illegal robocalls.

The agency said Iowa, Florida, Louisiana, Maine, Massachusetts, Mississippi, Nevada, New Hampshire, and South Carolina have all signed on to help with robocall investigations.

That raises the number of states that have signed a memoranda of understanding with the FCC to 36, after the agency last month signed on a handful more states for the initiative. The agency has already credited at least one state with helping it nail one suspected robocall violator.

As part of the agreement, the parties will “share evidence, coordinate investigations, pool enforcement resources, and work together to combat illegal robocall campaigns and protect American consumers from scams,” according to the FCC.

“We are better positioned to help protect consumers from scammers than ever before,” said FCC Chairwoman Jessica Rosenworcel. “Together we are stronger. Together we will continue our work to protect American consumers.”

The FCC already has robocall investigation agreements with Alaska, Arizona, Arkansas, California, Colorado, Connecticut, the District of Columbia, Idaho, Indiana, Kansas, Kentucky, Michigan, Minnesota, Missouri, New Jersey, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, and Wyoming.

FCC commits additional $50 million from Emergency Connectivity Fund

The FCC announced on Wednesday that it has approved an additional $50 million from the Emergency Connectivity Fund program that is intended to help students with virtual learning.

The FCC said this funding will go to help 46 schools, seven libraries and two consortia across the country for students in American Samoa, Arizona, Colorado, Illinois, Ohio, and the U.S. Virgin Islands.

The FCC estimates that, so far, nearly $4.9 billion has been committed to connect over 12.6 million students across the country.

FCC Chairwoman Jessica Rosenworcel added in a press release that “this program is providing funding for nearly 11 million connected devices and 5 million broadband connections throughout the country and moving us closer toward closing the Homework Gap.

“With help from the Emergency Connectivity Fund, millions of students across the country now have online tools to support their education,” added Rosenworcel.

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Broadband Roundup

FCC June Meeting, Ookla Speeds at Airports, FCC Cautioned About Overstepping on Digital Discrimination

The FCC laid out its agenda for the June open meeting.

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Screenshot of TechFreedom President Berin Szóka

May 18, 2022 – In a press release Tuesday, the Federal Communications Commission announced the agenda for its June 2022 open meeting.

The FCC will explore ideas for wireless innovation at sea following increasing demand for spectrum to support offshore operations. The FCC will consider offshore spectrum policies to ensure efficient use of scarce spectrum resources.

In 2018, the FCC launched an inquiry to explain why some wireless 911 calls were misrouted to the wrong call center. The past four years showed a decrease in the frequency of this error but not its elimination. The FCC will seek comment on improvements that would reduce misrouted 911 calls and improve emergency response time.

During the June open meeting, the FCC will also consider preserving established local radio programming on FM6 radio service, if they meet certain conditions.

Ookla speedtest shows divide on speeds for Wi-Fi at airports

Analytics company Ooka analyzed airport Wi-Fi speeds at some of the busiest airports in the world and found that all surveyed airports met the recommended speed for streaming on mobile, but found a large divide between them.

The four fastest free airport Wi-Fis were all located in the United States: San Francisco International, Seattle-Tacoma International, Dallas/Fort Worth International, and Chicago O’Hare International. Following that came Dubai International, Hartsfield-Jackson Atlanta, Amsterdam Airport Schiphol, and Los Angeles International.

According to Speedtest Intelligence data, there is a wide gap between median speeds of the first 8 airports and the other airports on the list with the fasted being 176.25 Mbps. Airport lounges were found to have faster Wi-Fi on average than the airport itself.

Ookla, a sponsor of Broadband Breakfast, used its Speedtest Intelligence, which provides global insights into fixed broadband and mobile performance data using billions of consumer-initiated tests.

Tech lobbyists says FCC must not overstep authority to prevent digital discrimination

Tech lobbyist TechFreedom filed comments on Monday claiming that the Federal Communication Commission is overstepping its authority to regulate digital discrimination, following the FCC’s inquiry on how to prevent such a practice.

“If Congress had wanted the FCC to implement a new civil right law for broadband, it would have legislated a clear prohibition on discrimination – the essential element in all civil rights laws,” TechFreedom President Berin Szóka said in a release. “Instead, Congress wrote a law entirely about ‘facilitation.’”

The FCC’s inquiry follows an order under the Infrastructure, Investment and Jobs Act to make rules to “facilitate” equal access to broadband and “prevent digital discrimination.”

“It is simply not plausible that Congress could have intended to change how broadband deployment is regulated in an obscure amendment tacked onto a spending bill on the Senate floor with no discussion or legislative history,” Szóka argued.

He concluded that there are other routes the FCC can take to prevent digital discrimination and facilitate equal access. Szóka called on the commission to “focus on directing funding towards remedying unequal access to broadband and preventing potential digital discrimination- not only under the infrastructure act but also the FCC’s various other broadband programs.”

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