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Congress Criticizes Big Tech, CES 2021’s Consumer Engagement Playbook, Internet Association’s New CEO

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Photo of Dane Snowden by CFP Board

January 12, 2021 – In the wake of a riot at the U.S. Capitol by supporters of President Donald Trump on January 6, Congress is turning their scrutinizing gaze toward big tech companies like Twitter, Facebook, and Amazon.

Members of Congress on both sides of the political aisle — although for different reasons — want to hold social media companies more responsible for actions they say led to the riot in Washington.

Section 230 of the Communications Decency Act, which protects platforms like Twitter and Facebook from being sued for content posted by users on their sites, is the target of criticism coming from Capitol Hill.

See “Special Broadband Breakfast Live Online Town Hall on Section 230 on Wednesday, January 13, 2021

Republicans have accused the tech companies of censoring too much, in effect stifling conservative viewpoints, while Democrats have argued the companies don’t censor enough, citing the violence that provoked at the Capitol.

Republican Senator Lindsay Graham, R-South Carolina, who has attempted to amend Section 230 in the past, said he wants it repealed. Meanwhile, Democratic Senator Richard Blumenthal, D-Connecticut, criticized Facebook and Twitter for not banning Trump sooner.

Digital platforms have increasingly exercised the power wielded to them by Section 230, over the past few weeks.

Following the unrest, Twitter permanently suspended Trump’s account, while Facebook suspended his account indeterminately, at least for two weeks. Both companies referenced Trump’s involvement in inciting the violence as the cause of their actions, in released statements.

Similarly, Amazon exercised its Section 230 capabilities to take down servers for the conservative-leaning social media site Parler, saying that the platform is not properly policing content on its site to prevent violence. Parler filed a lawsuit against Amazon in federal court on Monday.

CES panelists discuss how companies will use digital marketing to reach consumers in 2021

Members of a panel, which took place as part of CTA’s annual Consumer Electronics Show on Tuesday, discussed what they called the “consumer engagement playbook,” detailing how companies will use digital marketing in 2021 to reach consumers and build trust in the midst of the COVID-19 pandemic.

Consumers want meaningful experiences, both through touch and gathering together, said Iván Markman, chief business officer at Verizon Media. “5G and augmented reality technology help create those experiences,” said Markman.

Gabby Cohen of Harry’s, a men’s grooming company, said her business is aiming to reach customers on the street, in habitat’s where they may feel more comfortable. “People want to be understood and not just be sold a product,” Cohen said. Additionally, Cohen urged brands to bring a sense of humor to customers, especially during this pandemic.”

“COVID-19 has made many things personal, getting the virus or getting the vaccine is personal” too, said Alyssa Raine, who oversees customer marketing at Walgreens. She explained how they’re using data to reach customers on a more personal level.

The panelists concluded describing how they think 2021 will be defined.

Raine said that for her business the coming year will be defined by learning from what they’ve gone through in a pandemic and deciding how they can give back more. Cohen described 2021 as the year of doing better and taking less from mother earth. Markman said that in 2021 we will see reconnection, between loved ones, between colleagues and friends, and with consumers in positive ways.

Dane Snowden named new CEO of Internet Association

Dane Snowden was named the new CEO of the Internet Association, on Monday. He is set to begin his new role on February 1.

Prior to accepting the new role, Snowden worked as the chief operating officer at the Internet and Television Association, overseeing the association’s day-to-day operations, as well as its planning and strategic initiatives.

Preceding his time at NCTA, Snowden was vice president of external and state affairs at The Wireless Association, where he managed and directed the association’s comprehensive state policy and liaison efforts.

Snowden also served as chief of the Federal Communications Commission’s Consumer and Governmental Affairs Bureau from 2001 to 2005. In this role, he was responsible for development and execution of the bureau’s vision, management of the bureau’s activities and oversaw 300 employees.

“Dane Snowden has been an exceptional force at NCTA. As our Chief Operating Officer, he has contributed immeasurably to NCTA’s success,” said NCTA, in a press release announcing Snowden’s departure. “With his steady hand and commitment to excellence he has helped build and nurture a warm and supportive culture, while ensuring peak performance even in the midst of a pandemic.”

“While a consummate professional, what we will miss most is his joyful spirt and his caring friendship. While we regret his departure, we are excited for him as he embarks on a new challenge. We wish him the very best,” the release reads.

Broadband Roundup

Broadband Prices Decline, AT&T’s Fiber Build in Texas, Conexon Partners for Build in Georgia

A USTelecom report finds that despite high inflation, broadband prices have been declining.

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Screenshot of Jonathan Spalter, president and CEO of USTelecom – The Broadband Association

WASHINGTON, June 30, 2022 – A USTelecom report released Wednesday found that broadband prices have been declining, despite high inflation.

The association’s 2022 Broadband Pricing Index Report found that broadband pricing decreased even with significant inflation of an estimated 8 percent in the past year, the most popular broadband prices dropped by 14.7 percent, and the highest speed broadband prices dropped by 11.6 percent from 2021-2022.

“Broadband prices at all speeds have decreased in the last five years,” it said.

The analysis also found that broadband prices are half of what they used to be in 2015. The most popular broadband services decreased by 44.6 percent, while the fastest broadband services decreased their prices by 52.7 percent from 2015-2022.

Lastly, the report found that the “consumer value of broadband services has never been higher.” As providers offer faster speeds at lower prices, the overall value to customers has dramatically improved, it said.

“This is great news for American broadband consumers,” said Jonathan Spalter, president and CEO of USTelecom – The Broadband Association.

AT&T strikes deal in Amarillo, Texas for fiber project

AT&T struck a deal Wednesday with the city of Amarillo, Texas to extend its fiber reach.

A press release said the $24 million project in Amarillo will cover approximately 22,000 locations.

“The city of Amarillo broadband access plan is one of the more significant technological infrastructure advancements in city history,” said Amarillo mayor Ginger Nelson in the release.

It’s the latest partnership for AT&T, which is planning on reaching upwards of 60,000 locations via public-private partnerships in counties in Indiana, Kentucky and now Amarillo, Texas.

Conexon partners with Georgia electric company for broadband build

Georgia’s Ocmulgee Electric Membership Corporation partnered with internet service provider Conexon Connect on Tuesday to bring reliable, affordable, high-speed fiber broadband to rural Georgia.

The partnership will see the deployment of a network that spans 2,100 miles of fiber to the home for service to up to 8,000 members in centra Georgia, a press release said.

“I commend Ocmulgee EMC and Conexon for this exciting public-private partnership and their commitment to creating value for their communities,” said Governor Brian Kemp in a press release.

The project is estimated to take 2-4 years to complete and is set to start this September. The first customers expected to be connected in early 2023.

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Broadband Roundup

TikTok Data Concerns, Broadband Data Collection System, Internet Access on COVID-19 Mortality

FCC Commissioner Brendan Carr is requesting Apple and Google remove the TikTok app over data concerns.

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Photo of Brendan Carr

June 29, 2022 – Federal Communications Commissioner Brendan Carr called for Apple and Google to remove Beijing-based popular video-sharing application, TikTok, from their app stores.

The app is run by ByteDance, a company that is “beholden to the Communist Party of China and required by Chinese law to comply with the PRC’s surveillance demands,” read the June 24 letter to Apple CEO Tim Cook and Google CEO Sunder Pichai.

“It is clear that TikTok poses an unacceptable national security risk due to its extensive data harvesting being combined with Beijing’s apparently unchecked access to that sensitive data,” said Carr, calling it a wolf in sheep’s clothing. “At its core, TikTok functions as a sophisticated surveillance tool that harvests extensive amounts of personal and sensitive data” such as search histories, keystroke patterns and biometric identifies.”

Carr claims that TikTok’s pattern of conduct regarding persons in Beijing having access U.S. sensitive data violates policies that both companies require every app to adhere to as a condition of remaining available on the app stores. “I am requesting that you apply the plain text of your app store policies to TikTok and remove it from your app stores for failure to abide by those terms.”

TikTok has assured users that American’s data is being stored in the U.S. but, according to Carr, this statement “says nothing about where that data can be accessed from.”

FCC opens mapping data system for filers early 

The Federal Communications Commission released a public notice on Thursday announcing that filers of broadband availability data in its new maps may obtain early access of the system for registering filer information.

The filing window for the Broadband Data Collection opens June 30, but early access will enable users to register their entities in the system and become familiar with the system before that date, the FCC said.

“We are making this functionality available in advance of the opening of the filing window to enable filers to log in, register, and be ready to enter their availability data as early in the filing window as possible,” read the public notice.

The BDC program is said to help improve broadband mapping data to help funnel federal dollars to where broadband infrastructure is needed. Most fixed and mobile broadband providers will be required to file information in the system, but third parties and government entities are also encouraged.

Impact of internet access on COVID-19 mortality

New analysis released last week by private research university Tufts found that increased broadband access in the United States reduced COVID-19 mortality rates.

“Even after controlling for a host of other socioeconomic factors, a 1 percent increase in broadband access across the U.S. reduced COVID mortality by approximately 19 deaths per 100,000, all things equal,” read the report.

The study also found that the impact was felt more strongly in metro areas, where a 1 percent increase in broadband access reduced the deaths by 36 per 100,000.

By conducting a correlation analysis, Tuft researchers found that broadband access is negatively correlated with COVID mortality, even after controlling for other major factors such as health status, income, race and education.

The study only considered pre-vaccine number to account for inconsistencies.

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Broadband Roundup

Rosenworcel Committed to Net Neutrality, Better Spectrum Coordination, Starlink Up in Internet Speeds

The FCC chairwoman reaffirmed her commitment to net neutrality at a conference on Friday.

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FCC Chairwoman Jessica Rosenworcel

WASHINGTON, June 28, 2022 – At a conference hosted by the American Library Association on Friday, FCC Chairwoman Jessica Rosenworcel reaffirmed her support for net neutrality rules.

According to a press release, Rosenworcel stated she wants to make a “return to common carrier regulation of internet service providers which aims to prevent ISPs from slowing down or blocking web traffic.”

Rosenworcel “fully backs” net neutrality rules passed under the Obama administration that were repealed during the Trump administration. “I opposed the last administration’s effort to roll it back, and I want it to once again become the law of the land,” she stated at the ALA.

A press release calls Rosenworcel ’s statement on net neutrality the “hallmark of her tenure” and says she faces opposition in her attempt to bring back net neutrality rules.

“It is just wrong for the internet to have slow lanes for people with less money,” Patty Wong, president of the ALA, said at the conference.

Better coordination needed for receiver performance 

On Monday, non-partisan think tank TechPolicy urged more coordination by the Federal Communications Commission with other agencies to better utilize spectrum assets during its receiver performance study, filing comments in response to the commission’s public consultation about that matter.

“The Commission has a considerable expertise and prior work to review in assessing whether it has the statutory authority in this area, and how to best incentivize all parties to build more robust receivers to operate in more and more congested spectrum,” the think tank said.

It suggested engaging with other agencies, such as the National Telecommunications and Information Administration, as well as users of government receivers.

James Dunstan, general counsel of TechFreedom, stated, “the FCC cannot fine-tune spectrum management with only half the orchestra.” He added that if the FCC does not engage with government users, “there will be little progress made toward finding broad solutions to increased spectrum congestion.”

The FCC and the NTIA have already agreed earlier this year to coordinate on spectrum management.

Ookla finds Starlink increased speeds by 38 percent over the past year

Metrics company Ookla said Tuesday that, according to its review of Starlink satellite broadband service in the first quarter, the company saw an increase of 38 percent in internet performance in the United States over the past year, said a press release.

However, the company’s analysis also showed that Starlink’s upload speeds decreased nearly 33 percent in the U.S. from 16.29 Mbps in 2021 to 9.33 in 2022.

Ookla notes that even as consumers choose Starlink, competitors are not far behind. It mentioned as key developments FCC approval for Amazon’s Project Kuiper to test its satellite service this year, and Viasat getting closer to merging with Inmarsat for a constellation launch next year.

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