January 19, 2021—The COVID-19 pandemic continues to pressure digital health companies to adapt and scale with remarkable agility to meet unprecedented demands for their services.
At the Consumer Technology Association’s annual Consumer Electronics Show on January 12, David Kirkpatrick, editor-in-chief of Techonomy Media, facilitated a robust discussion with a panel of experts on the telehealth lessons learned from 2020 and the future of digital health.
“As a country, we were unprepared,” said Lee Schwamm, vice president of Digital Health Virtual Care at Mass General Brigham. “Internet service providers were not prepared for the increased internet load, and video teleconferencing providers were not prepared for the spike in demand.”
The panelists agreed that while many things were learned from the pandemic throughout 2020, the main thing that was brought to light is that people need quality health care at affordable prices.
According to panelists, the costs associated with health care are a major roadblock to digitizing the health system, as payers may wonder what the true value of the health services they are paying for is.
These payers include employers who may seek to save money on health expenses when trying to find the best providers for their employees. If employers can hold digital health companies to a high standard, their employees can enjoy lower health care costs, thus saving money for the employer’s bottom line.
Deneen Vojta, executive vice president at United Health Group, further critiqued COVID-19 responses in 2020, saying America’s health care system focuses too heavily on the end stage of diseases and health ailments. Vojta said directing resources towards early health care treatment in the form of signal detection and prevention is severely under cared for.
The future of digital health care
Looking forward, “there is a great challenge to find the best and safest ways to bring employees back to school and students back to work,” said Vivian Lee, president of platforms at Verily.
Lee discussed ways to leverage technology to bring employees and students back to traditional, in-person settings, such as building digitalized back-to-work and school programs, getting COVID-19 testing to all, and developing health apps, which can aid research in numerous ways, as many have access to smartphones and computer devices.
Inder Singh, CEO of Kinsa, further voiced optimism in telemedicine applications and tools. When the next pandemic hits, people must be prepared to combat it not just physically, but digitally, he said.
Kinsa makes a connected thermometer on smart devices via an app that communicates with others if the user has early signs of sickness. Kinsa was able to predict flu incidents months out on a city-to-city basis thanks to the nearly 2 million user downloads it had on smart devices.
Singh reminded that many underserved communities still lack access to broadband, noting that smartphones are more commonly accessible to low-income Americans.
In addition to getting the current COVID-19 pandemic under control, Lee believes mental well-being should be a priority of digital health initiatives going forward. By having access to mental telehealth services, patients can see health providers much faster and easier than the traditional means of physically traveling to a practice or clinic.
Lee warned that not all telehealth care is the same, as intense discussions over fee-per-service or value-based health care continue to rage on. Lee said she believes that health providers should be paid only when “delivering better health outcomes resulting in the patient’s improvement, rather than utilizing a fee-per-service” based system.
States Lagging on Bills to Implement 988 Suicide Hotline Mandate as Deadline Approaches
As of June 7, 20 states have passed legislation to implement the 988 suicide hotline mandate, according to FCC data.
WASHINGTON, June 15, 2022 – Only 20 out of the 35 states that have introduced legislation for a new suicide hotline have made the legislation law as of June 7, according to information from the Federal Communications Commission, as the July 16 implementation deadline nears.
States are required to implement the infrastructure and the funding for a 988 number that will go to the National Suicide Hotline, but only four states have passed bills to finance it, Emily Caditz, attorney advisor of the Wireline Competition Bureau under the FCC, said at a Federal Communication Bar Association event last week. Those states – Colorado, Nevada, Virginia, and Washington – fund the implementation from fees on cellphone lines.
James Wright, chief of crisis center operations at the federal Substance Abuse and Mental Health Services Administration, suggested that “key partnerships between state and local governments” will be necessary to help states meet this deadline.
Laura Evans, director of national and state policy at Vibrant Emotional Health, said this funding will “make sure we have robust capacity for the anticipated 9-12 million contacts we expect to come in that first year.”
The commission ordered the adoption of the nationwide line nearly two years ago, on July 16, 2020.
According to the National Suicide Hotline Designation Act of 2020, “988 is designated as the universal telephone number within the United States for the purpose of the national suicide prevention and mental health crisis hotline system operated through the National Suicide Prevention Lifeline.”
“America’s suicide rate is at its highest since World War II,” said former FCC Chairman Ajit Pai at an FCC event in December of 2019. “A simple three-digit code for a suicide hotline can reduce the mental stigma surrounding mental health and ultimately save lives.
Caditz said the implementation of text messaging “is especially popular with groups that are at heightened risk of suicide or mental health crises, including teenagers and young adults and individuals who are deaf, hard of hearing, deafblind, or speech disabled.”
Digital Literacy Training Needed for Optimal Telehealth Outcomes, Healthcare Reps Say
Digital literacy should be a priority to unlock telehealth’s potential, a telehealth event heard.
WASHINGTON, May 18, 2022 – Digital literacy training should be a priority for providers and consumers to improve telehealth outcomes, experts said at a conference Tuesday.
Digital literacy training will unlock telehealth’s potential to improve health outcomes, according to the event’s experts, including improving treatment for chronic diseases, improving patient-doctor relationships, and providing easier medical access for those without access to transportation.
Julia Skapik of the National Association of Community Health Centers said at the National Telehealth Conference on Tuesday that both patients and clinicians need to be trained on how to use tools that allow both parties to communicate remotely.
Skapik said her association has plans to implement training for providers to utilize tech opportunities, such as patient portals to best engage patients.
Ann Mond Johnson from the American Telemedicine Association agreed that telehealth will improve health outcomes by giving proper training to utilize the technology to offer the services.
The Federal Communications Commission announced its telehealth program in April 2021, which set aside $200 million for health institutions to provide remote care for patients.
Craig Settles and Sean Gonsalves: Telehealth For All is a ‘Stroke of Genius’
Without access to a secure broadband connection, the co-author of this Expert Opinion would have died.
My colleague Craig Settles likes to say he had a “stroke of genius” when writing his last book about building the gigabit city. “I literally had an ischemic stroke at 10:30 p.m. on a Saturday night,” he recalls. “If I had been in a low-income urban community with poor communication infrastructure, or in a rural area with bad broadband, I’d probably be dead.”
The “genius” part was realizing broadband is magic that directly or indirectly enables us to perform minor and major miracles that we could not do before, but faster and easier.
When Craig moved to Alameda, California, situated less than five miles from the heart of Silicon Valley, he could not get cell service without a signal booster, and even then it was sketchy. Several years later the service was better, which allowed him to speed-dial his best friend who called 9-1-1.
The neurologist who set up the stroke center in Alameda Hospital had mirrored much of its technology and servers in her home so she could see everything the ER staff was seeing as they administered life-saving procedures within 25 minutes of Craig’s gurney hitting the ER door.
While Craig counts his blessings, over 14 million urban households do not have broadband in their home – 75 percent of whom are African American and other people of color. Millions more technically have home Internet service but don’t have the connection speeds and capacity to use the applications needed for remote work and school, or telehealth.
And don’t forget the 4 million rural homes that do not have broadband subscriptions.
Broadband as Social Determinant of Health
The essential nature of broadband came to the fore with the onset of the pandemic. And it compelled states and local communities across the nation to take the connectivity crisis far more seriously, especially with the influx of federal funds from the American Rescue Plan Act and the Infrastructure Investment and Jobs Act.
Although advocates commonly, and understandably, tout the importance of broadband access in the context of remote work and schooling, what often gets overlooked are the transformative powers of telehealth and its potential to drive broadband adoption.
It’s no exaggeration to say that broadband is a major social determinant of individual health as it enables access to virtual healthcare and facilitates a host of other things critical to health, such as education, employment, housing, and social services, all of which require broadband, most especially for telehealth applications.
More than video chats with your doctor, telehealth uses high-speed Internet connectivity to observe, diagnose, initiate or otherwise medically intervene, administer, monitor, record, and/or report on the continuum of care. Public health, in particular, can leverage telehealth to a great advantage.
Yes, healthcare providers are increasingly integrating telehealth into the delivery of care. But, if the patients most in need of better access to healthcare do not have access to broadband, as well as computing devices and digital skills, tremendous healthcare benefits and cost-savings will be needlessly missed.
This suggests that “fiscally conservative” elected officials, many of whom claim to support universal access to broadband while lamenting the high cost of healthcare, have been thinking about this whole thing backwards. Instead of wailing about the cost of building universal robust broadband infrastructure that could be used for telehealth, why not flip the script?
Achieving universal broadband infrastructure that would last a lifetime would cost on the order of $100 billion, which is just two and a half percent of what we spend on healthcare in this country every single year. Hundreds of academic and industry studies say that even the most conservative telehealth initiatives save more than two and a half percent of system costs.
Talk about a return-on-investment! A hint of this can be seen in a study done by the National Center for Biotechnology Information which found there were as many as 3.5 million potential preventable adult inpatient hospital stays in 2017 alone. That amounted to $33.7 billion in health care costs just for that year.
Telehealth can eliminate many of those stays. And in terms of improving health outcomes, the study further found that the elderly, men, Black communities, and those insured with Medicaid would reap the biggest benefits.
So why not exploit the math, and pay for broadband using healthcare savings? Let’s connect every home, hospital, and community anchor institution in the country to robust broadband, and transform healthcare while bringing it into the 21st century. The municipal broadband model in which local communities build and own the infrastructure is ideal.
Telehealth Can Drive Broadband Adoption
Looking at it this way, universal access to telehealth has the potential to simultaneously solve the connectivity crisis and ensure that millions of families can lead healthier lives.
Here are six tactical ways of using telehealth to maximize public health in a community along with increasing broadband adoption.
- Re-inventing the doctor’s office visit for a variety of healthcare practices
Understanding telehealth, all you need are four walls, an Internet connection, a computer, a healthcare partner, and a healthy imagination to create a range of practical telehealth solutions.
Transform barbershops and hair salons into Covid vaccination and hypertension screening centers. The school nurse’s office can now become school telehealth centers. Libraries are starting to add telehealth kiosks.
Libraries Without Borders uses interactive Web health content, laptops, and wireless gear to outfit intercity laundromats on Saturdays. Tucson used ARPA funds to build out a wireless network on top of the city’s fiber infrastructure and gave 5,000 low-income homes the ability to have telehealth resources.
- Telehealth can marry chronic healthcare, home care, and public health
Frederick Memorial now distributes hundreds of tablet computers for remote patient monitoring in patients homes to check their vital signs, changing medical conditions and treatments, with data that goes to the hospital daily.
Urban hospitals should partner with ISPs to leverage the FCC’s Affordable Connectivity Program subsidy of up to $30 per month for Internet service and up to $75/month for households on Tribal lands. ACP also offers a $100 discount on computing devices.
- Enhance the emergency response and Emergency Department to save more lives and money.
African Americans and other populations of color have the highest rates of strokes, heart attacks, and other medical trauma. We could reverse the trend of hospitals that abandon poor urban communities and replace them with city telestroke or telehealth critical care “broadband subnetworks” that are hosted by major hospitals and linked to Federally Qualified Health Center, clinics, and other facilities.
- Expand efficiency of mental healthcare delivery
Mental health professionals getting to see patients in their homes and therefore providing an alternative to needing to go to a therapist’s office can not only eliminate no-show appointments but can provide those most in need of therapy with broader access to a variety of specialists.
Leveraging telehealth can be especially empowering for underserved communities in which approximately 30% of African American adults with mental illness receive treatment each year, compared to the U.S. average of 43%, according to the National Alliance on Mental Illness.
But as Carly McCord, Director of Clinical Services at the Texas A&M Telehealth Counseling Clinic, rightly points out: “Often we’re talking about intensive therapy, like treating PTSD, which you can’t do with crappy Internet connections. When your patient’s disclosing a trauma and your connection glitches, or you miss a word and have to say, ‘I’m sorry. Can you repeat that? ‘This is a huge problem.”
- Improving senior care and facilitating aging in place for our nearly 60 million seniors
Three-in-four older Americans want to stay in their homes and age in place, according to a AARP survey. And, if offered a choice, about 53 percent of respondents say they would prefer to have their health care needs managed by a mix of medical staff and healthcare technology.
A key broadband element in this telehealth equation is “smart home” technologies that include wirelessly-controlled sensors. Some sensors now can determine whether a person sat up in bed or actually fell on the floor, if patients are eating regularly, or if they are taking their medications on time.
- Re-imagining what hospital care can be
In areas prone to natural disasters, make prior arrangements with hotels, college dorms, warehouses, and other facilities where you can bring in generators, computers, telehealth equipment, and wireless intranets.
Use these buildings for seniors with health conditions who have been displaced: people with chronic illnesses and patients with non-serious injuries from the disaster should those people not have easy access to other residential or healthcare facilities.
Building and subsidizing access to robust community-owned broadband networks is a wise investment because it will improve health outcomes and return significant community savings for decades to come.
And with a flood of federal funds available to build broadband infrastructure and advance digital equity, we have a once-in-a-life opportunity to stitch this all together and deliver telehealth for all.
Sean Gonsalves is a Senior Reporter, Editor and Communication Team Lead for the Institute for Local Self Reliance’s Community Broadband Networks Initiative. Saved from a stroke by telehealth, Craig Settles pays it forward by uniting community broadband teams and healthcare stakeholders through telehealth-broadband integration initiatives. This piece is exclusive to Broadband Breakfast.
Broadband Breakfast accepts commentary from informed observers of the broadband scene. Please send pieces to firstname.lastname@example.org. The views reflected in Expert Opinion pieces do not necessarily reflect the views of Broadband Breakfast and Breakfast Media LLC.
- FCC Opens Broadband Data Collection Program
- FCC Commissioner Supports Rural Telco Efforts to Implement ‘Rip and Replace’
- States Must Ease Zoning, Permit Regulations for Broadband Buildouts
- Broadband Prices Decline, AT&T’s Fiber Build in Texas, Conexon Partners for Build in Georgia
- Leo Matysine: The Impact of C-Band on Advancements in Mobile and Fixed Broadband
- Proposed Antitrust Legislation Not the Way to Regulate Big Tech, Panelists Say
Signup for Broadband Breakfast
Broadband Roundup2 months ago
Google Facing App Store Suit, Shareholder Suit Against Twitter Buy, Fiber Optic Technician Training Nationwide
Fiber2 months ago
AT&T Q1 Reflects Fiber Growth, Fixed-Wireless Still Plays Crucial Role for Rural Americans
Broadband Roundup4 weeks ago
Crypto Regulation Bill, Ziply Fiber Acquires EONI, AT&T Tests 5G via Drone
Fiber3 weeks ago
AT&T Says Gigabit Download Speed Demand Continues to Grow
Broadband Roundup2 months ago
AT&T and DISH Agreement, FCC Adds More States in Robocall Fight, $50M from Emergency Connectivity Fund
Broadband Roundup3 weeks ago
Global Tech Competition Bill, AT&T Hits 20 Gbps Symmetrical, Hargray Fiber in Georgia
#broadbandlive3 months ago
Broadband Breakfast for Lunch on June 8, 2022 — Preparing for Federal Broadband Funding with the Rural Utilities Service’s Christopher McLean
Broadband Roundup2 months ago
AT&T’s 911 Tech, Russia Cyberattacks, Musk’s Twitter Would Reinstate Trump