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Bigger Investment Needed for Next Generation 9-1-1 Services, Experts Say

Former head of NTIA said it could cost $12 billion.

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David Redl, CEO of consulting group Salt Point Strategies and former head of NTIA

WASHINGTON, November 15, 2021–– Experts at a Federal Communications Bar Association event earlier this month said the current funding allocation for next-generation 911 services is inadequate.

Currently, under the Joe Biden administration’s Build Back Better Act, the new 911 services – which will allow people to share videos, images and texts with 911 call centers – is allocated $500 million.

“It’s not enough to fully fund 911,” David Redl, CEO of consulting group Salt Point Strategies, said on the FCBA’s “What Comes Next in 911” panel on November 4. Redl was formerly the head of the Commerce Department’s telecom agency National Telecommunications and Information Administration.

Redl said the number could be “about 12 billion.” For Redl, the challenge is to address the funding gap for NG911 “when there’s skepticism in Washington and the [Federal Communications Commission and] when states have different ideas about the best way to allocate funding and best technology to use.”

Dan Henry, director of government affairs at the National Emergency Number Association, agreed.

While Henry said he’s excited about the national-level interoperability tools for call centers that will allow the ability to transfer emergency calls across states with the call’s incident file intact, the failure to get sufficient funding for NG911 puts health and safety at risk. “We’re not near what we need to get [NG911] across the finish line,” he said.

The technology to deploy NG911 is ready, added Chandy Ghosh, chief operating officer and general manager of emergency services at communications company Inteliquent. “It’s not a tech issue,” she said. Wireless clients have been testing NG911 with successful results.

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Chris Moore, principal at consulting firm Brooks Bawden Moore, said a federal investment is required to deploy NG911. He suggested that industry stakeholders should convene to tell government what they need.

“For now we’ll get what we get, we’re going to continue to push for more funding, but it’s not going to be this round,” he said.

On October 26, the National Association of State 911 Administrators Association asked the FCC to initiate a rulemaking to assist with the implementation of NG911 by clarifying the agency’s authority to regulate the delivery of 911 services through internet protocol-based emergency networks and shift cost-bearing to service providers.

Funding

Decades-Old Legislation Can Play Supplement to Federal Broadband Infrastructure Money

The Community Reinvestment Act was expanded to include broadband investments in 2016.

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Photo of Jordana Barton-Garcia (far right)

CLEVELAND, June 27, 2022 – A decades-old piece of legislation can play an important and supplemental role to federal grants for broadband infrastructure, said panelists at the Pew Charitable Trust Broadband Access Summit Wednesday.

The Community Reinvestment Act was passed in 1977 to address redlining – the practice of denying financial services to individuals or groups based on where they are located, often along racial or soci-economic lines. The law encourages banks to make community development loans and investments in low- and moderate-income communities, rural, and tribal communities.

The legislation expanded to include investments in broadband infrastructure in 2016, after broadband was deemed an essential community service, said Jordana Barton-Garcia, principal of the social enterprise at Barton-Garcia Advisors. That means that it could play a key role in filling some of the broadband gaps, she said, as the federal government moves to distribute billions to the states under the Infrastructure Investment and Jobs Act.

In response to the pandemic, banks can now qualify to receive CRA credit for broadband deployment activities, said Barton-Garcia. Activities include loans, investments, and services that support digital inclusion or affordability programs.

Banks receive CRA credit for investing in community development projects and are reviewed on their CRA performance every three years. Their scores are open to the general public. If the bank receives a negative rating, it may prevent the bank from opening new branches and the bank will be expected to correct the rating.

Currently, the Federal Reserve is seeking comments on a joint agency proposal to strengthen and modernize CRA regulations.

A report published by the Federal Reserve Bank of Dallas in 2016 laid the groundwork for broadband to be included under the CRA. “Under the CRA, infrastructure investment includes facilitating the construction, expansion, improvement, maintenance or operation of essential infrastructure…  broadband is now a basic infrastructure needed in all communities.”

The CRA also includes workforce development investments, digital literacy projects, and technical assistance for small businesses.

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Funding

Researching the Impact of Digital Equity Funding Starts With Community Collaboration

Understanding the funding impact will ‘begin with the NTIA’s mandate to work with community partners.’

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Photo of Fallon Wilson

CLEVELAND, June 23, 2022 – Formulating research questions and making data readily accessible will contribute to the impact of federal and state digital equity funding, said experts speaking at the Pew Charitable Trusts’ Broadband Access Summit Wednesday.

It is essential to “formulate the research questions with communities” so that researchers will understand what is of interest and importance to the residents and local leaders, said Nicole Marwell from the University of Chicago,

Marwell said it is “critical” for researchers to consider how to “ask questions that bring answers that are more relevant for the community partners and then for [researchers] to try and figure out a way to make that interesting for a research audience.”

“We can demystify research,” said Fallon Wilson of the #BlackTechFutures Research Institute, speaking on how researchers can effectively work with community members. When data looks friendly to local leaders, they can go directly to their state broadband offices and advocate for their specific needs in specific areas.

“The best advocates are the people who advocate for themselves,” said Wilson.

Our role as researchers can play is to make data digestible for the non-academic, said Hernan Galperin of the University of Southern California.

The National Telecommunications and Information Administration requires states to work with community leaders and partners for the funds distributed by the Infrastructure Investment and Jobs Act.

Wilson praised this mandate, saying that understanding the funding impact will “begin with the NTIA’s mandate to work with community partners.”

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Funding

BEAD Program Initiative Should Utilize Analysis of Affordable Connectivity Program Enrollment

Analyzing ACP enrollment can help the BEAD program solve the ‘persisting gap between deployment and subscription.’

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Photo of John Horrigan

WASHINGTON, June 16, 2022 – The National Telecommunications and Information Administration should utilize adoption data from the Affordable Connectivity Program to maximize the effectiveness of its $42.5-billion infrastructure program, according to a broadband adoption expert.

“If the federal government’s investments in broadband connectivity are to be effective, different programmatic pieces must work together,” said John Horrigan, Benton Senior Fellow and expert on technology adoption and digital inclusion, in a blog post Thursday.

Analyzing the enrollment data of the Federal Communications Commission’s ACP can help the Broadband Equity, Access and Deployment program — a $42.5 billion fund for infrastructure to be handed to the states — solve the “persisting gap between deployment and subscription” in three ways, said Horrigan.

First, examining ACP enrollment in zip codes can help target which areas within cities are unaware of ACP. Second, understanding where ACP enrollment is over-performing can “launch productive inquiry into models that may be effective – and replicable.” Third, ACP enrollment findings can help structure community outreach initiatives for digital inclusion.

“The National Telecommunications and Information Administration has emphasized that a key goal of BEAD investments in digital equity,” said Horrigan. “State planners will need all the tools they can find to work toward that goal – and analysis of ACP performance is one such tool.”

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