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Twitter Loses Senior Officers, Gains White House and Federal Trade Commission Scrutiny

The current kerfufle isn’t the first time Twitter has had a run-in with the Federal Trade Commission.

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Screenshot of Katie Harbath, a fellow at the Bipartisan Policy Center

WASHINGTON, November 10, 2022 – Elon Musk’s Twitter is facing headwinds as the Federal Trade Commission and the broader administration of President Joe Biden signal scrutiny of the company, as the company’s former senior officers resign amid chaotic policy changes.

“We are tracking recent developments at Twitter with deep concern,” an FTC spokesperson said Thursday. “No CEO or company is above the law, and companies must follow our consent decrees. Our revised consent order gives us new tools to ensure compliance, and we are prepared to use them.”

And in a post-Election Day press conference on Wednesday, Biden generally signaled a tough stance against Musk.

Asked if Musk was “a threat to U.S. national security” and whether the federal government should “investigate his joint acquisition of Twitter with foreign governments, which include the Saudis,” Biden replied, choosing his words carefully:

“I think that Elon Musk’s cooperation and/or technical relationships with other countries is worthy of being looked at,” Biden said. “Whether or not he is doing anything inappropriate, I’m not suggesting that.  I’m suggesting that it [is] worth being looked at.  And — and — but that’s all I’ll say.”

Following up on her question, Jenny Leonard of Bloomberg asked “how,” and Biden replied, “There’s a lot of ways.”

Resignation by top Twitter officials

Thursday morning, Twitter’s now-former chief information security officer, Lea Kissner, stepped down in a Tweet. Basedon an internal company message, several outlets reported the same day that the platform’s chief compliance officer and chief privacy officer also quit.

According to The Verge, a Twitter attorney wrote the following on a company forum: “Elon has shown that his only priority with Twitter users is how to monetize them. I do not believe he cares about the human rights activists. the dissidents, our users in un-monetizable regions, and all the other users who have made Twitter the global town square you have all spent so long building, and we all love.”

Twitter’s woes don’t stop there. After Musk instituted a subscription-based verification badge, many fake accounts soon gained verification – including imposters claiming to be former President Donald Trump, former New York Mayor Rudy Giuliani, and basketball star LeBron James.

Nor is this Twitter’s only recent run-in with the FTC. In May, the watchdog ordered the platform to pay a $150 million penalty for alleged deceptive use of user data for advertising purposes.

 “I expect…a big increase in the number of whistleblower complaints and other things that people might be filing (against Twitter),” said Katie Harbath, a fellow at the Bipartisan Policy Center, on a web panel Thursday afternoon.

“[The FTC doesn’t] proactively put out statements regularly, so this is a pretty big deal today,” said moderator Rebecca Kern, a tech-policy reporter for Politico.

In September, Twitter’s former head of security, Peiter Zatko, testified before the U.S. Senate, alleging that the platform doesn’t adequately protect customer data and is vulnerable to meddling by foreign actors.

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Free Speech

Additional Content Moderation for Section 230 Protection Risks Reducing Speech on Platforms: Judge

People will migrate from platforms with too stringent content moderation measures.

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Photo of Douglas Ginsburg by Barbara Potter/Free to Choose Media

WASHINGTON, March 13, 2023 – Requiring companies to moderate more content as a condition of Section 230 legal liability protections runs the risk of alienating users from platforms and discouraging communications, argued a judge of the District of Columbia Court of Appeal last week.

“The criteria for deletion are vague and difficult to parse,” Douglas Ginsburg, a Ronald Reagan appointee, said at a Federalist Society event on Wednesday. “Some of the terms are inherently difficult to define and policing what qualifies as hate speech is often a subjective determination.”

“If content moderation became very rigorous, it is obvious that users would depart from platforms that wouldn’t run their stuff,” Ginsburg added. “And they will try to find more platforms out there that will give them a voice. So, we’ll have more fragmentation and even less communication.”

Ginsburg noted that the large technology platforms already moderate a massive amount of content, adding additional moderation would be fairly challenging.

“Twitter, YouTube and Facebook  remove millions of posts and videos based on those criteria alone,” Ginsburg noted. “YouTube gets 500 hours of video uploaded every minute, 3000 minutes of video coming online every minute. So the task of moderating this is obviously very challenging.”

John Samples, a member of Meta’s Oversight Board – which provides direction for the company on content – suggested Thursday that out-of-court dispute institutions for content moderation may become the preferred method of settlement.

The United States may adopt European processes in the future as it takes the lead in moderating big tech, claimed Samples.

“It would largely be a private system,” he said, and could unify and centralize social media moderation across platforms and around the world, referring to the European Union’s Digital Services Act that went into effect in November of 2022, which requires platforms to remove illegal content and ensure that users can contest removal of their content.

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Section 230

Section 230 Shuts Down Conversation on First Amendment, Panel Hears

The law prevents discussion on how the first amendment should be applied in a new age of technology, says expert.

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Photo of Ron Yokubaitis of Texas.net, Ashley Johnson of Information Technology and Innovation Foundation, Emma Llanso of Center for Democracy and Technology, Matthew Bergman of Social Media Victims Law Center, and Chris Marchese of Netchoice (left to right)

WASHINGTON, March 9, 2023 – Section 230 as it is written shuts down the conversation about the first amendment, claimed experts in a debate at Broadband Breakfast’s Big Tech & Speech Summit Thursday.  

Matthew Bergman, founder of the Social Media Victims Law Center, suggested that section 230 avoids discussion on the appropriate weighing of costs and benefits that exist in allowing big tech companies litigation immunity in moderation decisions on their platforms. 

We need to talk about what level of the first amendment is necessary in a new world of technology, said Bergman. This discussion happens primarily in an open litigation process, he said, which is not now available for those that are caused harm by these products. 

Photo of Ron Yokubaitis of Texas.net, Ashley Johnson of Information Technology and Innovation Foundation, Emma Llanso of Center for Democracy and Technology, Matthew Bergman of Social Media Victims Law Center, and Chris Marchese of Netchoice (left to right)

All companies must have reasonable care, Bergman argued. Opening litigation doesn’t mean that all claims are necessarily viable, only that the process should work itself out in the courts of law, he said. 

Eliminating section 230 could lead to online services being “over correct” in moderating speech which could lead to suffocating social reform movements organized on those platforms, argued Ashley Johnson of research institution, Information Technology and Innovation Foundation. 

Furthermore, the burden of litigation would fall disproportionally on the companies that have fewer resources to defend themselves, she continued. 

Bergman responded, “if a social media platform is facing a lot of lawsuits because there are a lot of kids who have been hurt through the negligent design of that platform, why is that a bad thing?” People who are injured have the right by law to seek redress against the entity that caused that injury, Bergman said. 

Emma Llanso of the Center for Democracy and Technology suggested that platforms would change the way they fundamentally operate to avoid threat of litigation if section 230 were reformed or abolished, which could threaten freedom of speech for its users. 

It is necessary for the protection of the first amendment that the internet consists of many platforms with different content moderation policies to ensure that all people have a voice, she said. 

To this, Bergman argued that there is a distinction between algorithms that suggest content that users do not want to see – even that content that exists unbeknownst to the seeker of that information – and ensuring speech is not censored.  

It is a question concerning the faulty design of a product and protecting speech, and courts are where this balancing act should take place, said Bergman. 

This comes days after law professionals urged Congress to amend the statue to specify that it applies only to free speech, rather than the negligible design of product features that promote harmful speech. The discussion followed a Supreme Court decision to provide immunity to Google for recommending terrorist videos on its video platform YouTube.   

To watch the full videos join the Broadband Breakfast Club below. We are currently offering a Free 30-Day Trial: No credit card required!

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Free Speech

Creating Institutions for Resolving Content Moderation Disputes Out-of-Court

Private institutions may become primary method for content moderation disputes, says expert.

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Photo of John Samples, member of Meta's Oversight Board

WASHINGTON, March 9, 2023 – A member of Meta’s oversight board, John Samples, suggested that out-of-court dispute institutions for content moderation may become the preferred method of settlement in Broadband Breakfast’s Big Tech & Speech Summit Thursday. 

Meta’s oversight board was created by the company to support free speech by upholding or reversing Facebook’s content moderation decisions. It works independently of the company and hosts 40 members around the world.  

The European Union’s Digital Services Act, which came into force in November of 2022, requires platforms to remove illegal content and ensure that users can contest removal of their content. It clarifies that platforms are only liable for users’ unlawful behavior if they are aware of it and fail to remove it. 

The Act specifies illegal speech to include speech that does harm to the electoral system, hate speech, and speech that harms fundamental rights. The appeals process allows citizens to go directly to the company, the national courts, or out-of-court dispute resolution institutions, none of which currently exist in Europe. 

According to Samples, the Act opens the way for private organizations like the oversight board to play a part in moderation disputes. “Meta has a tremendous advantage here as a first mover,” said Samples, “and the model of the oversight board may well spread to Europe and perhaps other places.” 

The United States may adopt European processes in the future as it takes the lead in moderating big tech, claimed Samples. “It would largely be a private system,” he said, and could unify and centralize social media moderation across platforms and around the world.  

The private option of self-regulation has worked well, said Samples. “It may well be expanding throughout much of the world. If it goes to Europe, it could go throughout.” 

Currently, of the media that Meta reviews for moderation, only one percent is restricted, either by taking down the content or reducing the size of the audience exposed to it, said Samples. The oversight board primarily rules against Meta’s decisions and accepts comments from independent interests.  

To watch the full videos join the Broadband Breakfast Club below. We are currently offering a Free 30-Day Trial: No credit card required!

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