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# Digital Literacy Training Needed for Optimal Telehealth Outcomes, Healthcare Reps Say
- URL: https://broadbandbreakfast.com/digital-literacy-training-needed-for-optimal-telehealth-outcomes-healthcare-reps-say/
- Published: 2022-05-18T17:53:47.000Z
- Updated: 2026-03-11T06:15:15.000Z
- Description: Digital literacy should be a priority to unlock telehealth’s potential, a telehealth event heard.
- Author: Riley Haight
- Tags: Health, #with-siderail, American Telemedicine Association, digital health, Digital Literacy, Featured, National Association of Community Health Centers, National Rural Health Association, Telehealth, #wp, #wp-post, #Import 2024-02-01 09:59, #added-preview-divider

WASHINGTON, May 18, 2022 – Digital literacy training should be a priority for providers and consumers to improve telehealth outcomes, experts said at a conference Tuesday.

Digital literacy training will unlock [telehealth’s potential to improve health outcomes](https://broadbandbreakfast.com/fcc-telehealth-program-creating-real-positive-changes-in-medical-care-says-trade-association-rep/), according to the event’s experts, including improving treatment for chronic diseases, improving patient-doctor relationships, and providing easier medical access for those without access to transportation.

**Julia Skapik** of the National Association of Community Health Centers said at the National Telehealth Conference on Tuesday that both patients and clinicians need to be trained on how to use tools that allow both parties to communicate remotely.

Skapik said her association has plans to implement training for providers to utilize tech opportunities, such as patient portals to best engage patients.

**Ann Mond Johnson** from the American Telemedicine Association agreed that [telehealth](https://broadbandbreakfast.com/craig-settles-and-sean-gonsalves-telehealth-for-all-is-a-stroke-of-genius/) will improve health outcomes by giving proper training to utilize the technology to offer the services.

The Federal Communications Commission announced its [telehealth program](https://broadbandbreakfast.com/ample-evidence-telehealth-contributed-to-national-covid-response-fcc-commissioner-starks/) in April 2021, which set aside $200 million for health institutions to provide remote care for patients.