FCC’s New Inquiry Could Make Canceling Services Easier

WASHINGTON, Oct. 23, 2024 – The Federal Communications Commission launched a formal review Wednesday to enhance customer service practices across the broadband, cable, satellite TV, and phone industries.

This inquiry, passed in a 3-2 vote along party lines, seeks public feedback on simplifying service cancellations, improving access to live representatives, and addressing other key consumer frustrations.

FCC Chairwoman Jessica Rosenworcel, who heads the Democratic-controlled agency, highlighted the importance of the review, in a statement, “Hundreds of thousands of consumers reach out to the FCC each year because they run into issues canceling their service, are saddled with unexpected charges, are upset by unexplained outages, and are frustrated with billing issues.”