AI
AI Shakes up the Call Center Industry, But Some Tasks Are Still Better Left to Humans
While AI can handle routine tasks, it struggles with more intricate issues. Relying solely on AI can save money, but hurt customer satisfaction.
EU
EU to Investigate Network Neutrality Violations
WASHINGTON April 25, 2011 – European Commission Vice President for the Digital Agenda, Nellie Kroes, announced last week that her office, in conjunction with European Union member states, will investigate claims of throttling and service degradation by internet service providers.
Intellectual Property
Report: Single European Union Patent Opposed By Seven EU Countries
The idea of a single process to apply for and enforce patents across the European Union appeared to receive a further boost on its continuing spiral down into the dustbin of history last week as a new report surfaced that seven EU countries oppose it.
