Charter
ISPs Should Report Only Hard Outages, Industry Says
ISPs say limiting outage reports to hard downs ‘would ensure that the definition of a reportable outage is straightforward, consistent, and meaningful.’
FCC
New FCC Broadband Standards Should Consider Latency
The FCC sought public input in November on including latency metrics in reporting requirements.
Expert Opinion
Customer Service: Costs of not doing it well
It is estimated that poor customer service has cost the Cable/Satellite Industry over $12 billion in lost revenues over the past year, ahead of the financial services industry with more than $10 billion in losses.
Broadband's Impact
Home Gateways: A Consumers all-in-one Network to Broadband
Now that the broadband experience is reaching a milestone in bridging the gap between digital content and consumers, we all may soon be accessing our Home Gateways to maximize the experience of downloading and viewing relevant content on TV’s, PC’s, Laptop’s, DVR’s, and Mobile Devices. The term Resi
