ISPs Should Report Only Hard Outages, Industry Says
ISPs say limiting outage reports to hard downs ‘would ensure that the definition of a reportable outage is straightforward, consistent, and meaningful.’
ISPs say limiting outage reports to hard downs ‘would ensure that the definition of a reportable outage is straightforward, consistent, and meaningful.’
WASHINGTON, June 18, 2024 – Trade groups for Internet Service Providers are resisting potential federal plans taking shape regarding when to report broadband network outages.
ISPs have accepted the need to report network service interruptions, but they want to limit reporting mainly to hard network failures, measured by total time elapsed and customers affected in combined user minutes.
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