FTC Click-to-Cancel Rules to Take Effect Jan. 14, 2025

WASHINGTON, Nov. 20, 2024 – New federal rules designed to make it easier to cancel broadband service are set to take effect early in 2025, though compliance will not be required for a few months. The rules have been challenged in court by a trade group for broadband Internet Service Providers.

Federal Trade Commission click-to-cancel rules will take effect Jan. 14, 2025 but compliance with the rules will not be required until May 14, 2025, according to an FTC announcement.

The rules, adopted by the FTC under Chair Lina Khan last month, are designed to allow consumers to cancel service with a single mouse click. The rules target negative option contracts that continue periodic charges unless the customer has canceled.