Remote Work an Opportunity for Service Providers to Build Trust on Cybersecurity: Research Director

July 6, 2022 – An increase in remote work post-pandemic provides internet service providers with an opportunity to build trust by prioritizing cybersecurity, according to a new study discussed Wednesday.

The Futurum Research study of over 500 respondents – many of which are influential decision makers – concluded that post-pandemic, organizations are expecting their workforce to become more remote long-term.

“This, I believe, provides an opportunity for service providers to, for example, prioritize higher security as a way for these organizations to have more confidence and have more satisfaction in how the work-from-home coordination and limitations are optimized,” Ron Westfall, research director and senior analyst at Futurum Research, said at Fiber for Breakfast event on Wednesday

Cybersecurity is a huge concern for companies as employees work from home on various networks and with less supervision and “there is still a lot of work to be done,” continued Westfall. Security remains a hot topic in the industry as cyberattack threats increase.

Organizations that have already adopted a single, holistic approach to remote working are showing greater satisfaction with the outcomes of their collaboration platforms, Westfall said. Westfall indicated that executive leaders need to take action to produce an organization-wide work-from-home collaboration policy.

Video surveillance and artificial intelligence technologies are allowing key decision makers to maintain a remote work presence. However, over two-thirds of companies are still improvising how they will approach the remote or hybrid workforce, said Westfall.