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Study Reveals Patchy ISP Compliance With FCC Broadband Label Requirements

No ISP earned full marks under FCC broadband label requirements, Toronto's York University Study finds.

Akul Saxena

Sep 23, 2025 — 1 min read

Photo of Communication & Media Studies Associate Professor at York University, Jonathan Obar, from his bio at the York University website.

WASHINGTON, Sept. 23, 2025 — A new academic study by York University researchers Jonathan A. Obar and Boxi Chen found internet service providers averaging just 5.2 out of 10 stars for compliance with Federal Communications Commission broadband label requirements, with most carriers ignoring standardized formatting despite agency-provided templates.

The FCC mandated broadband nutrition labels under the Infrastructure Investment and Jobs Act passed in 2021 during the Biden administration, requiring ISPs to display standardized disclosures about speed, pricing, and fees. The analysis evaluated 35 ISPs on FCC-mandated criteria including label placement, standardized formatting, machine-readable data files, and required policy links, plus voluntary accessibility measures.