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ISPs Should Report Only Hard Outages, Industry Says

ISPs say limiting outage reports to hard downs ‘would ensure that the definition of a reportable outage is straightforward, consistent, and meaningful.’

Joel Leighton

Joel Leighton

— 2 min read
ISPs Should Report Only Hard Outages, Industry Says
Photo by Jainath Ponnala / Unsplash

WASHINGTON, June 18, 2024 – Trade groups for Internet Service Providers are resisting potential federal plans taking shape regarding when to report broadband network outages.

ISPs have accepted the need to report network service interruptions, but they want to limit reporting mainly to hard network failures, measured by total time elapsed and customers affected in combined user minutes.

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Charter Broadband Mapping and Data network outages NCTA WISPA Comcast Steven Morris Voice over Internet Protocol

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