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Broadband Competition and Pricing: Lessons Providers must Learn

I believe everyone can agree that Broadband Competition and Pricing are high on their lists of (all things broadband). Yes, consumers and businesses alike want a high quality broadband experience with dynamically fast upload and download speeds, and with seamless and unbridled applications to fill t

Customer Service: Costs of not doing it well

It is estimated that poor customer service has cost the Cable/Satellite Industry over $12 billion in lost revenues over the past year, ahead of the financial services industry with more than $10 billion in losses.

Will Comcast’s XFINITY produce an Affinity with Customers?

Image by Getty Images via Daylife With some 1900 company name changes last year, one would think these re-branding efforts would pay dividends in market share, customer perception, and employee focus in forging a new direction, both in the short and long term. Does XFINIITY, See (Comcast launches XFINITY), make

Broadband Competition and Pricing: Lessons Providers must Learn

Customer Service: Costs of not doing it well

Will Comcast’s XFINITY produce an Affinity with Customers?

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