Customer service - Broadband Breakfast

Broadband's Impact

Broadband Competition and Pricing: Lessons Providers must Learn

I believe everyone can agree that Broadband Competition and Pricing are high on their lists of (all things broadband). Yes, consumers and businesses alike want a high quality broadband experience with dynamically fast upload and download speeds, and with seamless and unbridled applications to fill t

Expert Opinion

Customer Service: Costs of not doing it well

It is estimated that poor customer service has cost the Cable/Satellite Industry over $12 billion in lost revenues over the past year, ahead of the financial services industry with more than $10 billion in losses.

Expert Opinion

Will Comcast’s XFINITY produce an Affinity with Customers?

Image by Getty Images via Daylife With some 1900 company name changes last year, one would think these re-branding efforts would pay dividends in market share, customer perception, and employee focus in forging a new direction, both in the short and long term. Does XFINIITY, See (Comcast launches XFINITY), make

Broadband Competition and Pricing: Lessons Providers must Learn

Customer Service: Costs of not doing it well

Will Comcast’s XFINITY produce an Affinity with Customers?

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