Customer service
Charter Closing Appleton, Wis. Call Center in May
The company said any of the 313 employees without a new position would be eligible for severance packages.
Broadband's Impact
FCC Chairwoman Gains Unlikely GOP Ally in Customer Service Inquiry
Mississippi’s GOP Attorney General supports applying customer service requirements to broadband, satellite, and voice providers.
Expert Opinion
Broadband Competition and Pricing: Lessons Providers must Learn
I believe everyone can agree that Broadband Competition and Pricing are high on their lists of (all things broadband). Yes, consumers and businesses alike want a high quality broadband experience with dynamically fast upload and download speeds, and with seamless and unbridled applications to fill t
Customer Service: Costs of not doing it well
It is estimated that poor customer service has cost the Cable/Satellite Industry over $12 billion in lost revenues over the past year, ahead of the financial services industry with more than $10 billion in losses.
Expert Opinion
Will Comcast’s XFINITY produce an Affinity with Customers?
Image by Getty Images via Daylife With some 1900 company name changes last year, one would think these re-branding efforts would pay dividends in market share, customer perception, and employee focus in forging a new direction, both in the short and long term. Does XFINIITY, See (Comcast launches XFINITY), make
