Briefs
AT&T to Bring Back Customer Service Jobs to U.S. by 2027
AT&T highlights career paths beyond a four-year degree
FCC
Telecom Industry Opposes FCC Proposal to Onshore Call Centers
Industry, labor, and business groups urge FCC to reject the proposal.
Expert Opinion
Customer Service: Costs of not doing it well
It is estimated that poor customer service has cost the Cable/Satellite Industry over $12 billion in lost revenues over the past year, ahead of the financial services industry with more than $10 billion in losses.
