Congress

Luján Introduces Bill Requiring Automatic Refunds for Service Outages

Most providers require customers to request credits for outages themselves.

Georgina Mackie

Georgina Mackie

— 2 min read
Luján Introduces Bill Requiring Automatic Refunds for Service Outages
Photo of Sen. Ben Ray Luján, D-N.M.

WASHINGTON, May 15, 2026 – Broadband, cable, and telephone customers would receive automatic bill credits for prolonged service outages under legislation introduced Thursday.

The Outage Refund Guarantee Act, sponsored by Sen. Ben Ray Luján, D-N.M., would require cable, direct broadcast satellite, internet, and telephone providers to issue bill credits for any outage lasting more than four hours. 

Post tagged in
Congress Ben Ray Luján The Outage Refund Guarantee Act FirstNet Enforcement Bureau FTC Susan Weinstock Consumer Federation of America Olivia Wein National Consumer Law Center Public Knowledge

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